Why does my mileage tracker not always track mileage...and sometimes picks up trips that never actually happened?

Good morning, @JATheodore. 

Thanks for posting your question here. I'd be happy to help you fix the mileage tracking in QuickBooks Self-Employed. 

Let's go ahead and see if there are any adjustments to be made in the Mileage settings, and here's how:

1. Open the QuickBooks Self-Employed app. 
2. Select the Menu icon. 
3. Choose Settings. 
4. Click on Mileage settings. 

Once you've followed the steps above, review the list in the Avoid missed trips section. If the settings have a green check, you're good to go. If you see a (!), follow the on-screen instructions to make the necessary adjustments. 

For more information about fixing mileage tracking issues, please refer to this article: Fix mileage tracking issues in QuickBooks Self-Employed. 

Feel free to follow up with me if you have any more questions or concerns. Have a safe and productive rest of your day!

I tied to follow these steps. I'm an UBER driver and I've used other apps for tracking milage and this one always glitches.   The Mileage settings under the category Battery optimization always has a red "!" tried all the trouble shooting and it hasn't worked.  I had an iPhone and I didn't have these issues but I thought I upgraded with a Galaxy Note 9 and it worked for a short time.  Now it doesn't.  Need help with Galaxy Note 9 Samsung...???

I can help you fix the error you have, @johnmoreno24. 

You can also try these troubleshooting steps to fix the error you have with your auto-mileage tracking:

1. Make sure that your mobile data is enabled.
2. Ensure that you've logged-in to your Quickbooks Self-Employed (QBSE) account.
3. Check if you have the latest mobile application for QBSE.
4. Make sure that you're GPS is enabled.
5. Enure that the auto-mileage tracking feature in QuickBooks Self-Employed is enabled.​

See this article for more information on how to fix mileage tracking issues in QuickBooks Self-Employed for Android. 

In case you're still having an error after trying these steps, then I suggest reaching out to our Customer Support for QBSE. They can further check with your account what's causing the error and help you resolve it. 

Here's more information on how to contact QuickBooks Self-Employed Support for more information. 

Let me know if there's anything that you need with your account. I'm always here to assist. Have a wonderful day!