Welcome to the Community, @greg120. I'll share some information about a double entry with your payroll in QuickBooks Online.
I recommend checking the transactions by running the Audit Log Report.
Once you've confirmed that the Audit Log contains a duplicate entry, deleting this can fix the issue. Follow the instructions below.
In addition, you can run payroll reports to double-check the correctness of your transactions.
I'll be here to assist you if you have any further questions or need assistance with your payroll management. Have a great day.
The issue is not that we have duplicate checks. The issue is that when there are more than a single pay type i.e. regular pay plus vacation, OT, holiday, commission, bonus, etc. the actual payroll amount that hits the ledger is more than the amount on the paycheck. For the direct deposit items, the overage goes to Direct Deposit Payable and for the hard checks, the overage hits the bank account and shows a check net amount that is more than the actual check that is written that clears the bank. This started in July of 2021 without any changes on our end and occurs ever pay check. If the person only has regular time, there are no issues.
Good morning, @greg120.
Thank you for the extra details and clarifying that your issue isn't related to duplicate checks.
Since this issue has been happening since July of 2021, I recommend contacting our Payroll Support Team. This way, one of our payroll agents can use their tools to securely review your account and screen share with you to take a deeper dive and investigate this matter further. You can use the link I've included below to connect with an agent.
Please let me know if you have any questions or concerns. Take care!
I figured out what the issue was/is. It is an issue with the coordination of Time and QB Payroll. Every time I change an employee's wage, it changes their payroll preference settings in Time. I have to go in and manually adjust the preferences. When those are out of sync with each other, the payroll double posts.
Do you use QB Time to capture your employee hours? If not, the issue is not the same. If you do use QB Time, then go to QB Time and click on this symbol in top right portion of the screen Then click Preferences in the drop down. Then click Payroll Mapping Tool. My guess is, that if you have this problem, you have created payroll accounts that are mapped to COGS and for some reason QB does not like that. All you have to do is click on each employee and map their pay to the proper item list from the drop down. You will have to go back and do this every time you change an employees pay and for each new employee you add. Let me know if you have questions. It is confusing at first, but makes sense after you do it the first time.