Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
G
greg120
April 19, 2022
Question

Why is my payroll double posting?

  • April 19, 2022
  • 1 reply
  • 4 views
Check number 6529 pays for 748.46, but posts in QB for 1339.07. The difference gets posted to Direct Deposit payable. It is some sort of glitch.

1 reply

E
Ethel_AQuickBooks Team
QuickBooks Team
April 19, 2022

Welcome to the Community, @greg120. I'll share some information about a double entry with your payroll in QuickBooks Online.

 

I recommend checking the transactions by running the Audit Log Report.

 

Here's how:

 

  1. Go to Reports.
  2. Look for a Business overview.
  3. Choose Audit Log.

 

Once you've confirmed that the Audit Log contains a duplicate entry, deleting this can fix the issue. Follow the instructions below.

 

  1. Click the Payroll tab from the left menu.
  2. Select Employees list.
  3. Under Run Payroll, select Paycheck List.
  4. When necessary, change the date range. Then select the paycheck you want to delete.
  5. Click Delete.
  6. Mark the tick box to confirm the deletion. Then, click Delete Paycheck.

 

In addition, you can run payroll reports to double-check the correctness of your transactions.

 

I'll be here to assist you if you have any further questions or need assistance with your payroll management. Have a great day.

G
greg120Author
June 8, 2023

I figured out what the issue was/is.  It is an issue with the coordination of Time and QB Payroll.  Every time I change an employee's wage, it changes their payroll preference settings in Time.  I have to go in and manually adjust the preferences.  When those are out of sync with each other, the payroll double posts.  

G
greg120Author
June 8, 2023

I am truly confused about this.  Could you explain how to fix?

 

Steve Swanson


Do you use QB Time to capture your employee hours?  If not, the issue is not the same.  If you do use QB Time, then go to QB Time and click on this symbol in top right portion of the screen   Then click Preferences in the drop down.  Then click Payroll Mapping Tool.  My guess is, that if you have this problem, you have created payroll accounts that are mapped to COGS and for some reason QB does not like that.  All you have to do is click on each employee and map their pay to the proper item list from the drop down.  You will have to go back and do this every time you change an employees pay and for each new employee you add.  Let me know if you have questions.  It is confusing at first, but makes sense after you do it the first time.

 

 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement