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modernseawitch-g
Level 1

Why is my tax summary showing mileage for an inactive vehicle that has no mileage attached to it?

 
4 Comments 4
Anonymous
Not applicable

Why is my tax summary showing mileage for an inactive vehicle that has no mileage attached to it?

I’ve got you covered, modern.

 

Let me share some insights about utilizing mileage in QuickBooks Online (QBO). If the vehicle is linked to a trip, it shows up and stays linked to it regardless of this being inactive. You’ll want to check out this article for more details: Set up vehicles and mileage tracking in the QuickBooks Online mobile app.

 

Since you mentioned that there is no mileage attached to it. I recommend performing troubleshooting steps. This resolve will help eliminate the common errors that prevent the application to perform well.

 

To start, please open a private window of your browser to get started. It pinpoints the cache that frequently results in strange behavior from browsers. Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Microsoft Edge: press Ctrl Shift P
  • Safari: press Command Shift +N

 

Once done, log in to your account in this setup and proceed to clear the cache in the browser to prevent this from happening again. If you have another supported browser, you can choose that instead.

 

Let me know if you have more questions about taxes and mileage. I’ll be around to address them accordingly. Have a great day!

modernseawitch-g
Level 1

Why is my tax summary showing mileage for an inactive vehicle that has no mileage attached to it?

I cleared the cache and now I cannot locate any vehicle information for my account. When I go to the Taxes tab, no information displays, I only see a blank screen.

modernseawitch-g
Level 1

Why is my tax summary showing mileage for an inactive vehicle that has no mileage attached to it?

I managed to locate the vehicle data. However, the Income Tax page under the Taxes tab is still only displaying a blank screen.

LieraMarie_A
QuickBooks Team

Why is my tax summary showing mileage for an inactive vehicle that has no mileage attached to it?

Hi there, @modernseawitch-g.

 

I appreciate you for following the steps provided by my peer. 

 

Have you also tried a different supported browser? This way, we can identify if it has something to do with it. If you're still getting the same thing, I recommend reaching out to our Customer Care Support team. They can take a closer look at this issue and raise a ticket to our engineering team, if necessary.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

Additionally, if you encounter issues tracking your work trips, check out these guides to set up your device to track them accurately:

 

 

You're always welcome to post here if you have more concerns. The Community is always here to help you.

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