Why won't direct deposit work?

There are lots of possibilities why a direct deposit is not working, anthonysantos.

If you recently set up a direct deposit, it takes two to three business days to confirm and activate your bank account. 

You'll receive an email from us to confirm your direct deposit status but, we can also manually check the status through these steps:

1. From the Gear icon, select Payroll Settings.
2. Go to the Bank Accounts section, and then select Company.
3. Depending on the status, this is what will appear:

• • Connected/Active: Bank account details connected to send payroll with QuickBooks Online and option to Update it.
  • Pending: "We're getting your bank account ready." Information about test transactions will also show.
  • Waiting for verification: You have the option to enter a test transaction.
  • Failed: "Update your bank account. We couldn't verify this bank account."

However, if you've been running a direct deposit, this issue might be caused by a browser-related issue. That said, let's run some troubleshooting steps to fix this concern.

To start with, let's open QuickBooks on a private window. This is the best place to identify any browser-related issues.

You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected page behavior.

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

Afterward, let's try running a direct deposit again. I've added these articles for more information about direct deposit:

• Set up your company payroll for direct deposit
• Set up direct deposit for employees

Also, did you encounter an error while trying to run a direct deposit? Feel free to let us know so we can provide the correct solution to the error.

Don't hesitate to tag my name in your Reply. I'll be around to help you out!

I am having the same problem. Banking has been verified. Quickbooks acknowledges this but says there could be a brief period while new bank account is being verified. Its been 24 hours. How long should this take? I am in Canada, please provide a number I can call. Thank you in advance!

Hi CarolynneS,

Thanks for joining us here!  When setting up QuickBooks Online Payroll, you'll need to verify a test transaction for direct deposit.  This is a small debit of less than $1.00 (CAD), that will appear in the associated account within 2-3 business days.  If you haven't seen the test transaction, you'll need to re-trigger it by following the steps in this helpful guide.  If you're account still isn't active for direct deposit, I suggest making sure the bank account information is accurate.  An email would have been sent to the Principal Officer on the account, from notify@quickbase.com.

Please don't hesitate to contact us, if you require additional assistance.  Our Customer Care team will verify your Company information and look further into the situation from their end.

If you have any other questions, feel free to reach out again.  We're always happy to help!