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Cooper
Level 2

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

This error code shows when they try and enter time: The worker you selected has been deleted. Please select a different worker. I have confirmed they are all active.

7 Comments 7
BabyB
QuickBooks Team

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

Conducting a thorough review of your account will help uncover detailed information and pinpoint the cause of the error message you encountered, Cooper.

 

I recommend contacting our Live Support team. Our chat and phone support team has the appropriate tools to check your account securely and provide an accurate solution.

 

Here's how to reach them:

 

  1. Click on the Help (?) icon.
  2. Choose either tab to get started: Assistant or Search.
  3. Type your concern and select Contact Us.
  4. From there, you can Chat or get a Callback from a live expert.

 

Please observe their support hours to connect with an expert at the most convenient time.

 

After everything is resolved, you can refer to this article for guidance on managing your members' timesheets: Track and manage QuickBooks Time in QuickBooks Online.

 

If you have any further questions or need additional assistance with QuickBooks, please comment below. We’re here to help you anytime you need.

lindsaycoats
Level 1

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

Same issue!

Cooper
Level 2

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

We discovered that if you select a different employee in the drop down box, and then go back to the employee you are trying to edit or input then it works without the error code. Hope that works for you till they fix it.

sfvaughan
Level 4

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

Same here.  I have a client who is an attorney who is flipping out because he and his staff have been unable to enter any billable time for four days now.  The employees are active (nothing has been changed on our end) but every time they try to enter time they receive a red message "The worker you selected has been deleted.  Please select a different worker."  I guess I'll change my schedule for today and plan to spend the morning on the phone with Quickbooks.  

sfvaughan
Level 4

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

Yes, we created a new 'dummy' name and have to enter all billable time under that.  Then save and find the entry and change it to the correct employee and then re-save.  THANKS FOR YET ANOTHER CHANGE THAT COSTS US MORE TIME INTUIT!

Dandelionsdigi
Level 2

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

The same thing is happening to me! It's happened before to us with the free QB Online time tracking. It's a mess. I can't invoice my clients. I just got off a call with support and they were no help at all. It's definitely a new update. My only recourse right now is to add another employee for each of my employees and redo all the time they have entered. 

sfvaughan
Level 4

With the latest QBO bungle of an update, my employees have all been deleted even though the show as active in the payroll menu. They can't enter time. How do I fix this?

You don't have to 'redo' the time.  Just enter it under the new name, save, and then you can open it and re-assign it to the correct employee.

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