Workforce

I recognize the urgency of resolving this to have your employee access Workforce again, @2KenA.

One of the possible reasons for receiving this error message is that the credentials were entered incorrectly. To make sure that this gets sorted out, let's make sure that the employee's email address/user ID is correct. 

However, if the issue persists using the correct credentials, your employee can opt to enter the phone number that was linked to their workforce account. This is the fastest way to access their account if they lost or forgot their credentials.

For detailed information, kindly visit: Recover your Intuit Account if you can’t sign in.

Moreover, I'll also share this link where you can search for articles that can serve as your reference to guide you manage your QuickBooks: QuickBooks Desktop Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with accessing Workforce. The Community team always has your back. Have a good one.

The issue is still unresolved. There was no changes to QB credentials. The employee's email and phone number have not changed. Yet, only one employee can't log into Workforce! Any other ideas how to get around this issue?

The issue is still unresolved. There was no changes to QB credentials. The employee's email and phone number have not changed. Yet, only one employee can't log into Workforce! Any other ideas how to get around this issue?

Hello there, @2KenA. I appreciate you for trying the steps provided by my colleague. I'll give you a workaround to resolve your issue.

I understand that encountering runtime errors is time-consuming and affects business activities with your QuickBooks program. For your employee to access their workforce account, you can invite them again. Before that, you'll need to update QuickBooks Desktop to the latest release and the latest payroll tax table.

You can add your employee with a different email address in the Employee Center. Then, send invites to your employee again. I'd be delighted to show you how:

1. Go to Employees from the top menu, then select Manage Payroll Cloud Services. 
2. Toggle the status to ON under QuickBooks Workforce, t
3. Choose Invite Employees.
4. Pick the employee you need to give access to, then add their email address. 
5. Click Send Invite. 

For detailed steps, visit this article: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....

Once everything's good, ensure your employee accepts the invitation link so that they can access their Workforce and view their paystub.

If the issue persists, I recommend contacting our payroll support team. They have the tools to review your account and further investigate the root cause of your issue. 

Moreover, this is a helpful article on how to notify your employees of the new pay stubs whenever they're available to view online: Email pay stubs from QuickBooks Desktop.

I'm always looking forward to assisting you if you have further questions with any payroll-related concerns. Please don't hesitate to click the Reply button below or post in the Community again. Have a nice day, 2KenA.

Hi SirielJeaB,

Thank you for your response. The employee is alreay signed up for receiving paystubs through QB Workforce. Also, when I send her paystub theough quickbooks by email, she is not getting any attachment. She can only get the paystub when I copy the paystub PDF file into an email and send it to her. This is all happening without her changing her email or any settings on her computer. 

I have tried many times to contact payroll support and that option is grayed out stating that the lines are too busy. The chat support had 47 minutes wait. Not very supportive!

Thanks for getting back on this thread and sharing an update, @2KenA. I'm here to provide additional insights to help you fix this concern with employee workforce access. 

Since the employee is still unable to receive a copy of your emailed paystub, you'll want to let her review the Spam or Junk folders. The email could be recognized that way from going to the inbox.

I understand you've already contacted our support team, but I recommend contacting them again if the issue persists. Our representatives are assisting a large number of queues, that's why the lines are busy. Please bear with us, as we're eager to help you.

Here's how you can reach out to them: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Choose a way to connect.

Also, you can chat with our Workforce Team if you have more questions. They're available Monday through Friday from 6:00 AM to 6:00 PM PST.

Once you're all set, I'll add this article again for more details on inviting your employees: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto.... 

Let me know how else I can help you with payroll tasks. I'm more than happy to lend a helping hand.