Your service is on hold. Please go to Help > Search for: "Contact Us" > Click on "Contact Us" button at the bottom of Help panel to get in touch with a payroll specialis

Welcome to the Community, @destin. I'll address your concern about your service is on hold.

Beforehand, it seems that the details you've provided above are the steps on how to reach out to our Payroll Support Team. If you have further concerns with your payroll services, you can get in touch with them so they can pull up your account in a safe environment and give the possible fixes to your queries.

Otherwise, you can visit this article if you mean to have an NSF hold on your payroll services that contain essential details on handling issues when you have insufficient funds when processing payroll. It outlines all the details to help you resolve and prevent NSF holds in the future: Resolve a non-sufficient funds (NSF) hold on your payroll service.

Additionally, we also have a variety of reports you can pull up in QuickBooks Online Payroll in case you need help checking up on your employee's data and other payroll-related concerns: Run payroll reports.

Loop me in if you'd like to know more about handling your payroll, I'd be glad to share some details with you again. Take care!

Why is my service on hold

Hi there, @Forbush Rich.

I'm sorry to hear that your QuickBooks Online service is on hold. This can be a concerning issue, especially when it affects your payroll and other critical functions. Let's explore some common reasons why your service might be on hold and the steps you can take to resolve it.

Here are the common reasons for service hold:

Billing Issues:

• Outstanding payments or billing issues can cause QuickBooks Online services, including payroll, to be placed on hold. Ensure that your payment method is up-to-date and that there are no pending invoices.

Account Verification:

• Sometimes, QuickBooks may place accounts on hold if there are issues with account verification, such as missing information or discrepancies that need to be resolved.

Service Plan Changes:

• If you've recently changed your service plan or subscription, there might be a temporary hold while the new plan is activated or while any issues are being resolved.

Compliance Issues:

• For payroll services, compliance-related issues, such as missing employee information or tax-related discrepancies, might lead to a service hold.

To resolve this, I recommend contacting our QuickBooks Online Payroll support. They have the right tools to investigate your account on why is it on hold and they have the right tools to fix your services.

While waiting to get in touch with a payroll specialist, you may find this article helpful: Manage billing, payment, and subscription info in QuickBooks Online

If you have any further questions or need additional assistance in the meantime, please don't hesitate to reach out again. We're here to help ensure your QuickBooks Online experience gets back on track as quickly as possible!