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ACFORD
Level 1

Enhanced payroll installation

Can anyone please help me install my QB desktop enhance payroll subscription?  I purchased it online through Staples and was emailed the codes.  I get an error #Pso27 saying the service key you entered is not valid.  I have spoken with Staples tech support, but they are unable to help . When I reached out to QB support I was sent in a revolving circle of documents and automated responses.  

 

Thank you!!

4 Comments 4
AlexV
QuickBooks Team

Enhanced payroll installation

Hi ACFORD!

 

We will encounter the error ps027 if the service key we entered is incorrect. Our Payroll Support Team can validate it and they can provide the correct service key. 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. On the pop-up, click Contact us. Enter ps027 in the question field, then tap Let's talk.
  3. Choose a way to reach out to them.

Once you have the correct info, here's how to activate a payroll service. Also, you'll want to check these links for more info on setting up payroll:

Reply to this thread if you have other questions. Have a great one!

mistymossy
Level 4

Enhanced payroll installation

Hi,

Just wondering if you got this figured out. I did this last year and it was a hassle getting the payroll to work. 

Thanks

Angelyn_T
QuickBooks Team

Enhanced payroll installation

Hi there, @mistymossy.

 

I can help you with activating your payroll subscription in QuickBooks Desktop.

 

Usually, PSXXX error/s happens when the system cannot read your payroll setup files or there's a damaged file in the CPS folder. To fix the issue, you can start by:

 

  1. Restart your computer, then reopen QuickBooks Desktop.
  2. Make sure your account info is up to date and correct. If not, then update it.
  3. Download the latest payroll tax table update.

 

Then, register and update your QuickBooks Desktop to have the latest security and software improvements:

 

  1. Open your QuickBooks Desktop.
  2. Press the F2 key to open the Product Information window.
  3. Beside the license number, check if it says Activated. If it doesn’t say Activated, register your QuickBooks Desktop.
  4. After you register QuickBooks Desktop, update it to the latest release.
  5. Download the latest payroll tax table update or activate your payroll service key:
    1. From the Employees menu, select Payroll, and select Enter Service Key.
    2. If you have an existing payroll subscription, you are prompted to specify if you want to add this file to your payroll subscription.
    3. Select Skip to go to the Service Key window. Or Add File to add this file to an existing Payroll subscription.
    4. Tap Add.
    5. Enter the service key, and select Next. A confirmation message appears.
    6. Hit Finish.

 

You can also open this link for more tips about entering or editing your payroll service key.

 

If the error continues, you can follow the additional solutions provided from these articles:

 

 

Moreover, feel free to open the topics from our help articles for more tips and resources about QuickBooks or payroll.

 

I'm always here to help if you have any other questions about your payroll service installation. Just leave a comment below. Keep safe!

mistymossy
Level 4

Enhanced payroll installation

Thanks, I'll try that if I go the bundle route. Although I just found out if I buy the pro plus bundle, you have to keep getting the pro subscription after the first year or qb pro won't work.

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