I keep getting the error " Something's not quite right An error occurred while processing your request. Please try again later." when trying to create an expense.

Hi there, @okbrickworks.

There are times that the data in your browser is outdated which needs to be cleared to avoid having this error. To isolate this error, I suggest using an incognito browser to check if this is a browser-relate issue.

Once you have successfully created your expense transaction, you can go back to your regular browser and clear it's cache. This is done to speed up the process next time you want to create a transaction in QuickBooks Online. Also, an alternative way is to use another browser.

Here are the keyboard shortcut keys to access an incognito browser:

• Google Chrome: Ctrl + Shift + N
• Safari: Hold down  ⌘ + Option + P 
• Internet Explorer & Mozilla Firefox: Ctrl + Shift + P

For future reference,you can check this out if you want to run and save a monthly expense report by vendor.

Loop me in if you need anything else. I'll be here to help. Take care.

I tried a different browser on a completely different PC. Same problem.

Hello, @okbrickworks.

I appreciate you for sharing the troubleshooting you've performed in your end. Let me route you to the best available support so that we can further investigate the root cause of the error.

I'd recommend contacting our Customer Care Team. A specialist with the right tool can securely look up your account. Also, they would be able to conduct a formal investigation as to why you're getting the prompt while creating an expense transaction. 

Here's how to contact us:

1. Click the Help on the top right.
2. Select the Contact Us button. 
3. Enter your concern.
4. Click Let's talk.
5. Choose a way to connect with us through, Start a chat or Get a callback.

You've got me here if you have other questions about navigating around QuickBooks. I'll be around to help. Have a good one!

Was this issue ever resolved?  I am having the same issue now.  I tried the incognito window as well as restarting my computer.

I wish I could make it better, @Heather-Starr.

We've received several reports from other customers, like you, who received such an error when creating an expense. But the said investigation has already been closed as resolved. Since the issue persists, I'd recommend contacting our Customer Care Support.

With their tools, one of our specialists can pull up your account on file and create a ticket to be submitted to our engineering team to determine the reason behind this unexpected error prompt. You can do so by following the steps below:

1. Go to Help.
2. Select Contact Us.
3. Enter An error message when creating an expense in the What can we help you with? field.
4. Click Continue.
5. Choose a channel available to connect with our specialists.

In addition, here's an article you can read to learn more about when are you able to connect to our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this reference helpful in creating your vendor's transaction based on the mode of payment used: What is the difference between bills, checks, and expenses?

If you have follow-up questions about it or any other concerns with QuickBooks navigation, please don't hesitate to hit the Reply button below. I'm willing to help and assist you anytime. Take care and stay safe!

I've inputting my sales for the month but its not actually showing on my dashboard then all a sudden today it's telling me that 'Something's not right' 

I really don't understand again 

please i'll love your help

Thanks for posting here, @tobiknight. I'm here to provide steps so you can seamlessly input your sales in QuickBooks Online (QBO).

We can perform some troubleshooting steps to get rid of the error. Let's start with accessing your QBO account using an incognito mode. This doesn't store cache or browser history that sometimes causes issues when accessing the program. 

Below are the shortcut keys you can use to open a private mode depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

When signed in, input your sales transactions again. If this works, you'll have to go back to your regular browser and clear the cache. This will help remove damaged or corrupted files and will give you a clean slate. If not, you might need to use another supported browser as alternatives. 

However, if the issue persists, I suggest reaching out to our Customer Care team to further investigate the root cause of the error. To do so, please visit this link for the detailed guide: QuickBooks Online Support. It also contains the exact time when our support team will be available.

You can also go to the Sales page in QBO to monitor your sales transactions. From there, you'll see those open and recently paid invoices, estimates, time activities, charges, or costs.

I'm just a post away to help if you need additional assistance getting rid of the error you get when inputting sales in QBO. Feel free to leave a comment below. Have a good one. 

Unbelievable.  I just started with QuickBooks and I can't even get my accounts added because of this error.  I've exhausted every known solution available.....every browser, Firefox, Chrome, Safari, Explorer, deleted cache, cookies, history, used incognito, private browsing.  I'm so disappointed with this thing.  What a colossal waste of time.   Now I'm forced to waste more time by adding this to a community.  Next step is to waste more time contacting support. I'm glad this is happening in my first month because I have no problem cancelling my subscripting and trying another provider.  

Very disappointed.

Did you ever resolve it or find an solution? I am getting the same error as everyone else. I have tried it on Firefox, Edge, Chrome, and Safari all on different devices, have tried clearing my cache, and have tried it in an private browser on each. Nothing seems to work.

Did you ever find an solution to this problem? I have tried everything suggested and nothing has worked.

Hello @quietocean16,

Welcome to the Community. I'm here to guide you on how to get in touch with the support you need to get rid of the error message in QuickBooks Online.

This error message usually occurs when there's an issue with the browser. Since you've already performed the necessary troubleshooting steps, It would be best to proceed with contacting our QuickBooks Support Team.

They can look into this problem further using their tools in a more secure environment. Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

We suggest following the recommended system requirements for the Online version to ensure the best performance. You can use this link to learn more about it: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

I'm just a post away if the error persists and you need further assistance in the Community space. Take care.

Encountering the same problem. Such a waste of time entering bills/invoices and had to redo it all over again for several times due to this problem. Talked to 4 agents already and non of them can solve the problem. i think we're just wasting our money for the monthly subscription. 

I appreciate you for joining the thread, @nesnes817.

Know that this isn't the kind of experience we want you to have, and I understand the urgency of getting this fixed. I've checked my resources and found that you have an open case about this issue. I can assure you that someone from our team will send you details via email for the solution or ask you if we need more information about your concern.

In addition, I've got you this article to help you handle invoice payments in QBO: Record invoice payments in QuickBooks Online.

If you need to review every transaction you've entered in your company file, you can run a report and customize it to show a list of specific transactions you want to double-check. For more information about this, please see this page: Customize reports in QuickBooks Online.

Please let me know if there's anything else that you'd like me to help you with, nesnes817. You can also leave a comment below if you have other questions that need an answer. As always, I've got you covered, and it'll be my pleasure to help you. Stay safe, and have a nice day!

I'm receiving the error when trying to view downloaded transactions on a specific account. I know it's not the bank connection because I can view and change transactions for a different account at that bank. And I can see that there are new transactions that have downloaded. I just can't see them when I select the account. I have tried to view the transactions in Safari, Chrome, and on my iPhone using the Quickbooks app. I receive the error on all applications. 

same issue as previous posted, "Something’s not quite right, Sorry, an unexpected error has occurred. Please try again."  I'm receiving the error when trying to view downloaded transactions on a bank account. I can see that there are new transactions that have downloaded but they will not load.  I have tried to view the transactions in Chrome and the QBO desktop app and I receive the error on all applications. 

Thanks for joining the Community and getting involved with this thread, zoezoe12. I appreciate your detailed information.
 

Since you're encountering a "Something’s not quite right, Sorry, an unexpected error has occurred. Please try again." message and pages aren't loading properly, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to see the downloaded transactions.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to see your transactions while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event screens continue not loading properly while browsing in incognito mode, you'll initially want to try switching to another browsing application.
 

Here's a list of supported browsers

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.
 

Here's our recommended operating systems and internet speeds:
 

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet all of our system requirements, but are still encountering pages that aren't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements
 

I'll be here to help if there's any questions. Have a lovely day!

The problem is missing info that is needed to complete the transaction i.e. a business number or address make sure all of your company info and tax rates are set up correctly, I had this same problem with payroll and it was because one employees DOB was missing.

I keep getting this message while trying to sign in to my online account. I have tried all the suggested browser solutions all to no avail and because I can't sign in I'm unable to talk to anyone for help. this has been going on for 3 days. HELP

I wish you didn't have to go through all these hurdles when signing into your QuickBooks Online (QBO) company, @iansg. Let me route you to the best support for this concern.

To get assistance immediately, I suggest visiting this link to reach out to our live support team and connect with an expert since you're unable to sign in to your QBO account directly: https://help.quickbooks.intuit.com/en_GB/contact?pageContext=login&_ga=2.49170790.178876911.16841708...

Also, please be reminded that they're only available from 8 AM to 10 PM on weekdays and 8 AM to 6 PM on Saturdays. Visit this article for more information about this process: Get help if you can't sign in to your QuickBooks Online account.

Otherwise, you can utilize a QBO test drive to contact our support team via the ? Help button of the program. Check out this article for the direct link: Test drive QuickBooks Online.

Moreover, you can refer to the following topics from this resource for additional tips and resources while working with QBO in the future: Help articles for QuickBooks Online.

Let me know if you have follow-up questions by commenting below. I'm always willing to help. Stay safe!

I keep getting the same error when I log in to QB desktop. Then when I go to the Employee Center, it kicks me out. Does anyone know how to fix this. I called QB and they want me to send them my file and they will fix and send it back to me but I will be unable to use for about 6 days when they get the file back to me. This is a mess.

Following, I'm having the same issue.

Let's fix the error message you're getting so you can proceed with your tasks, Ig22 and Hannah.

I want you to know that being kicked out from accessing the Employee Center in QuickBooks Desktop (QBDT) can be caused by user restrictions or damaged data within your file. To isolate the issue, I recommend closing and opening QuickBooks again as a master admin. Then, go to the Employee Center to narrow down the result.

If the error continues, you can perform some troubleshooting steps to repair possible data damage. Here are the following:

• Repair your company file using the Rebuild Data tool.
• Repair your company file using QuickBooks File Doctor.
• Manually repair your company file by rebuilding your data.

I'm also adding these articles for your guide on each solution stated: 

• Fix data damage on your QuickBooks Desktop company file
• Repair your QuickBooks Desktop for Windows

From there, you can start working with your employees and payroll entries.

However, if you're getting the same result, I suggest contacting our QBDT Support to check your accounts securely and investigate this issue further. Support is open M-F from 6 AM to 6 PM.

If you have follow-up questions while working with QuickBooks or managing your employees, let me know by leaving a comment below. I'm more than happy to help you again. Have a good one!

Posting because I see that people have been having this problem for years with no help from the QBO team.

I was having the same issue: on one specific account on the Bank Transactions page, I got the message: "Something’s not quite right. Sorry, an unexpected error has occurred. Please try again." QBO would show me there were two uncategorized transactions but wouldn't show what they were. I tried multiple browsers and devices, and even removed the account and re-added it. The problem persisted.

Solution: The transactions did show up on the mobile app (iOS). I tried to just "confirm" them as they are standard monthly recurring transactions, and the older of the two said "error" when I tried to confirm it. This led me to suspect that this specific transaction was the root of the problem, so I simply deleted it. Then I went back to the desktop and everything was back to normal. Subsequent new transactions are showing up correctly.

I don't have the technical knowledge to explain why a monthly recurring transaction that hasn't changed in three years is causing QBO problems all of a sudden, but in my case at least, this error was caused by one single transaction. We'll see if next month's baffles QBO again.

Thank you to everyone that has shared. I am an employee and I am attempting to update the withholding on my W4. I receive the SOMETHING IS NOT QUITE RIGHT message after signing the changes made. I've tried multiple computers, my phone, different browsers and iproivate browsing. My wife works for the same company and is receiving the same message. I plan to reach out to the company. Any advice? Thank you.