cancel
Showing results for 
Search instead for 
Did you mean: 
mirandabrooke17
Level 1

If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

 
5 Comments
Jovychris_A
QuickBooks Team

If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

Thanks for posting in the Community, @mirandabrooke17.

 

This type of alert message in QuickBooks implies that the net payment amount of your employee is less than 0, which is prohibited when processing payroll. You must enter an amount at least greater than zero to proceed.

 

Besides, if you aim to create a zero net paycheck with these following reasons:

  • Put an entire paycheck into a retirement plan.
  • Designate an entire paycheck for income tax.
  • Record a gift made to an employee. Such as cash or a gift card.

You can use this article as your basis in performing the task that you plan to do: Create a zero net paycheck.

 

Please feel free to get back and leave a message through this post if there's anything else. I'll be glad to help you. Enjoy your day and take care!

mizzmin
Level 1

If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

Your response doesn't make any sense. I got this same message when I tried to run payroll - I do not want to create a net zero check - I want to pay myself my monthly salary and it seems to me the original poster wanted to do the same. If you can explain why we got this message and how to fix it that would be very helpful. thank you

ChristieAnn
QuickBooks Team

If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

Hi there, mizzmin.

 

You'll be prompted with the error if the deduction is greater than your Net pay.

 

To fix this error, you'll need to increase your net pay or decrease the deduction when running payroll. If the calculation is correct, I suggest contacting our Support Team. They can initiate a screen sharing to view the error in your account and investigate why this happens.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter any concerns.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.

 

Please check this article on how to create paycheck and what is the Processing and approval cut off times when you're using DD: Create paychecks in online payroll.

 

Don't hesitate to comment below if you experience somwthing else or if there's anything else that you need. Thanks!

rsmcfar
Level 1

If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

I am having same issue.  I am not able to resolve this through auto help.  What is the solution? 

katherinejoyceO
QuickBooks Team

If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

Thanks for following this thread, @rsmcfar. I'm here to share additional insights and help you fix the issue. 

 

The "Net pay must be greater than 0" message indicates that your net payment amount is less than zero. Since you're still receiving the same error, we can open a private window and try recreating your check to see if the notification displays again.

 

Here's how to access incognito mode in some of the most commonly used browsers:

 

  • Google Chrome: Ctrl Shift N
  • Internet Explorer: Ctrl + Shift P
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

If it worked, that means it has something to do with temporary internet files. Go back to the main browser and start clearing your cache. Otherwise, use a supported, up-to-date browser.

 

Read through this article to know about changing an employee paycheck in case you'll need to in the future. 

 

I'm always around to help if you have any other concerns about QuickBooks. Have a great day!

 

 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us