If you get error message of "net pay must be greater than 0. increase pay or decrease deductions", what does that mean. The total pay shows amount over 0.

Thanks for posting in the Community, @mirandabrooke17.

This type of alert message in QuickBooks implies that the net payment amount of your employee is less than 0, which is prohibited when processing payroll. You must enter an amount at least greater than zero to proceed.

Besides, if you aim to create a zero net paycheck with these following reasons:

• Put an entire paycheck into a retirement plan.
• Designate an entire paycheck for income tax.
• Record a gift made to an employee. Such as cash or a gift card.

You can use this article as your basis in performing the task that you plan to do: Create a zero net paycheck.

Please feel free to get back and leave a message through this post if there's anything else. I'll be glad to help you. Enjoy your day and take care!

Your response doesn't make any sense. I got this same message when I tried to run payroll - I do not want to create a net zero check - I want to pay myself my monthly salary and it seems to me the original poster wanted to do the same. If you can explain why we got this message and how to fix it that would be very helpful. thank you

Hi there, mizzmin.

You'll be prompted with the error if the deduction is greater than your Net pay.

To fix this error, you'll need to increase your net pay or decrease the deduction when running payroll. If the calculation is correct, I suggest contacting our Support Team. They can initiate a screen sharing to view the error in your account and investigate why this happens.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter any concerns.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.

Please check this article on how to create paycheck and what is the Processing and approval cut off times when you're using DD: Create paychecks in online payroll.

Don't hesitate to comment below if you experience somwthing else or if there's anything else that you need. Thanks!

I am having same issue.  I am not able to resolve this through auto help.  What is the solution? 

Thanks for following this thread, @rsmcfar. I'm here to share additional insights and help you fix the issue. 

The "Net pay must be greater than 0" message indicates that your net payment amount is less than zero. Since you're still receiving the same error, we can open a private window and try recreating your check to see if the notification displays again.

Here's how to access incognito mode in some of the most commonly used browsers:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it worked, that means it has something to do with temporary internet files. Go back to the main browser and start clearing your cache. Otherwise, use a supported, up-to-date browser.

Read through this article to know about changing an employee paycheck in case you'll need to in the future. 

I'm always around to help if you have any other concerns about QuickBooks. Have a great day!

im having this same error. Tried a private browser, same issue. 

Thanks for joining this thread, Rrron. I appreciate you performing katherinejoyceO's troubleshooting steps.

Since you're still encountering a "Net pay must be greater than 0" message while your net pay is greater than 0, I'd recommend checking the browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of supported browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to try using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have an awesome day!

I have this issue sometimes when I'm paying reimbursements so skipping their salary from the current payment. I truly wish QBO had a reimbursements only option similar to the bonus only or fringe benefits only options but they do not. The workaround I have found for this is to edit the paycheck prior to changing the salary to zero, zero out all deductions and contributions, then zero out the salary and it works. It gets you to exactly the same net payment so doesn't make any sense why you have to do this for some employees but it works.

Thank you for posting here in the Community, @AliB2.

I appreciate you for working hard to fix your reimbursement issue.

The idea of having a reimbursement-only option in QuickBooks Online is a genius one.

I recommend that you directly submit feedback to our engineers. This feature might be considered and added to our future product updates.

Here's how to submit feedback:
 

1. Go to the Gear icon.
2. Select "Feedback."
3. Enter your suggestion and click "Next."
    

For new features and product update details, you can visit this link: QuickBooks Online Blog.

If you want to enter and give mileage reimbursements to your employee, you can read through this article: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

For additional questions about employee reimbursements, you can reply to this post. We'll be happy to lend a hand. Keep safe!

THANK YOU!!!  

This 100% works to get around the issue.  It seems you have to leave the salary in there at first to be able to edit any regularly occurring deductions or employer contributions (which you really shouldn't have to do with a non-salary reimbursement, but clearly you do), and only then can you click on the salary amount to skip it for the reimbursement check.  Weird, weird, weird, and clearly a bug, but it seems to be the only solution when this error pops up.  I think I only get this with some employees but not others, oddly enough.