Installation

Hello there, @CarmenB.

QuickBooks 2020 allows all editions for Windows 10, including the 64-bit. That said, upgrading your operating system to Windows 10 Pro has a similar experience to the current system you're using. 

Also, when downloading QuickBooks, you need to consider its system requirements and make sure your computer is meeting the needed operating system.

To learn how to install QuickBooks Desktop, you can follow the detailed steps in this article: Install QuickBooks Desktop. 

Please know that I'm always around here in the Community if you have any other questions. Have a great day! 

I appreciate the response. My problem is the  software only requires 2GB for installation and my system has 810 GB in free space. I shouldn't be getting an error message of not enough this space. What could because the problem when you have enough GB.

I really appreciate the help you're trying to give me. I did what you said and in the folder which is named Pro_us30R6 it is empty. When I attempt to install it starts extricating files and when it gets to "package integrity" is when I get the not enough disk space. It's so confusing because I have 810 GB free space on my hard drive.

I appreciate you for keeping me update about this concern, @CarmenB.

When installing a program on your computer first thing we need to check is ensure the computer meets or exceeds the minimum system requirements for QuickBooks Desktop.

Since you're still not able to install the software even if the hard drive has enough memory (810 GB), I'd recommend contacting our Customer Care Team. They have additional tools, such as screen sharing, to look up the computer and software for possible reasons behind this issue.

You can also visit these links below about fixing and clearing disk space on your QuickBooks in case you need it in the future:

• Clear up disk space for QuickBooks Desktop
• Fix Error: Out of disk space

I'll be right here to help you if there's anything else that you need. I'll make sure you're all set. Have a good one!

Why is the original post marked as resolved? It was not resolved. The person could not perform the installation. The proposed resolution did not work (installation folder empty - framework.xml doesn't exist). And I'm having the same exact problem attempting to upgrade to QB Desktop 2023. At about 30% of installation I get a message that says I don't have enough disk space on the C: drive to extract a file. ???? I have 380Gb free disk space!

And let me comment on the QB default in the framework.xml file. Default is 1000Gb free space required? What kind of nonsense is that? My system C: drive itself is only 1000Gb !

I can't believe after two years this issue hasn't been resolved. Isn't Intuit a >$1B profit company?

It's not the kind of impression we want you to feel, @Gubbs.

If you performed the steps above and still received the same error, I recommend getting in touch with our installation team. They can pull up your account securely and help install QuickBooks successfully.

Also, when downloading QuickBooks, you'll have to consider its system requirements and ensure your computer meets your needs.

Here's how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then click Continue.
4. Sign in to your Intuit account, and select Continue.
5. Click Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.

You can also visit these links below about fixing and clearing disk space on your QuickBooks in case you need it in the future:

• Clear up disk space for QuickBooks Desktop
• Fix Error: Out of disk space

Let me know if you have other questions. I'm always here to help.

I'm having the same issue. I don't have enough room to extract the install files, but I do have the room. I can't get any install files. The folder is empty as the extraction doesn't work.

Facing the same problem isn't what I want you to experience this difficulty extracting the install files even though you have enough room available, stereowarehouseaccounting.

There might be some other underlying issue preventing you from obtaining the installation files. Let's make sure the computer meets system requirements to ensure your operating system version is compatible with the software. This ensures a smooth, stable, and secure experience while using the software.
 

If the issue persists, I suggest contacting QuickBooks support for further assistance. They can provide you with specific steps to resolve the issue or escalate this  to their technical team for further investigation.  

If you already have another QuickBooks Desktop installed, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. Alternatively, you can also use this link: 

1. Go to this link: Contact Support.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.

Please let me know if you have more concerns. I'll be around to help in any way that I can.

This issue is truly unacceptable.    QB makes you update and then their download software does not work.    I am having the same issues.   I have enough space.    Then they give directions that don't work.   Now I am on hold for an hour.    Really.    How much did I pay them this year.    I am tired of hearing that I need to check my system requirements.    Really.   I now have to pay an IT guy to assist me with your messed up software.    No I am not going to your on line QB as it is horrible to work with.