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Level 1

Installation

I am trying to install a trial Quickbook 2020 Desktop. It downloads fine but when I tried to install it tells me I do not have enough this space on C: however on my C drive I have 120 GB Used space and 810 GB of free space which should be more than enough as the program only needs 2

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Best answer March 26, 2020

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Highlighted
Moderator

Installation

Thanks for bumping up in the Community, CarmenB. I'm here to help you.

 

It could be that the free space wasn't recognized by the installer. There are times that unexpected error message would prompt us like saying we don’t have enough system memory to install QuickBooks.

 

When things go like this, we can follow the steps below so we can go back installing QuickBooks. Here's how:

 

  1. Let's open the run window by pressing Windows+R on our keyboard.
  2. In the Search field, enter %temp%.
  3. Select OK.
  4. Locate the folder created by set up and create a copy of the QuickBooks folder on your Desktop. The name of the folder will depend on the version of QuickBooks that you are trying to install.
  5. Right-click the Framework.xml file, then select Edit. If prompted the Welcome to QuickBooks screen, leave it by clicking the Cancel button.
  6. Look for MinRequirements and change 1000MB to 0MB.
  7. Select Save from the File menu. Then, go back to the main installation folder and run Setup.exe.

 

Please give me an update on how things go. I'm always here together with my colleague to help you more in case you have additional questions. I hope you're having a great day. Take care!

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5 Comments 5
Highlighted
QuickBooks Team

Installation

 

Hello there, @CarmenB.

 

QuickBooks 2020 allows all editions for Windows 10, including the 64-bit. That said, upgrading your operating system to Windows 10 Pro has a similar experience to the current system you're using. 

 

Also, when downloading QuickBooks, you need to consider its system requirements and make sure your computer is meeting the needed operating system.

 

To learn how to install QuickBooks Desktop, you can follow the detailed steps in this article: Install QuickBooks Desktop

 

Please know that I'm always around here in the Community if you have any other questions. Have a great day! 

Highlighted
Level 1

Installation

I appreciate the response. My problem is the  software only requires 2GB for installation and my system has 810 GB in free space. I shouldn't be getting an error message of not enough this space. What could because the problem when you have enough GB.

Highlighted
Moderator

Installation

Thanks for bumping up in the Community, CarmenB. I'm here to help you.

 

It could be that the free space wasn't recognized by the installer. There are times that unexpected error message would prompt us like saying we don’t have enough system memory to install QuickBooks.

 

When things go like this, we can follow the steps below so we can go back installing QuickBooks. Here's how:

 

  1. Let's open the run window by pressing Windows+R on our keyboard.
  2. In the Search field, enter %temp%.
  3. Select OK.
  4. Locate the folder created by set up and create a copy of the QuickBooks folder on your Desktop. The name of the folder will depend on the version of QuickBooks that you are trying to install.
  5. Right-click the Framework.xml file, then select Edit. If prompted the Welcome to QuickBooks screen, leave it by clicking the Cancel button.
  6. Look for MinRequirements and change 1000MB to 0MB.
  7. Select Save from the File menu. Then, go back to the main installation folder and run Setup.exe.

 

Please give me an update on how things go. I'm always here together with my colleague to help you more in case you have additional questions. I hope you're having a great day. Take care!

View solution in original post

Highlighted
Level 1

Installation

I really appreciate the help you're trying to give me. I did what you said and in the folder which is named Pro_us30R6 it is empty. When I attempt to install it starts extricating files and when it gets to "package integrity" is when I get the not enough disk space. It's so confusing because I have 810 GB free space on my hard drive.

Highlighted
QuickBooks Team

Installation

I appreciate you for keeping me update about this concern, @CarmenB.

 

When installing a program on your computer first thing we need to check is ensure the computer meets or exceeds the minimum system requirements for QuickBooks Desktop.

 

Since you're still not able to install the software even if the hard drive has enough memory (810 GB), I'd recommend contacting our Customer Care Team. They have additional tools, such as screen sharing, to look up the computer and software for possible reasons behind this issue.

 

You can also visit these links below about fixing and clearing disk space on your QuickBooks in case you need it in the future:

I'll be right here to help you if there's anything else that you need. I'll make sure you're all set. Have a good one!

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