Lane 5000 Pin Pad not working/responding

Vlad01 · ‎September 10, 2021

Attempting to install Lane 5000 Pinpad on my Windows surface book with no success.

-Preconditions - Installed the driver 3.26. Confirmed "Ingenico USB Drivers 3.26 (remove only) is listed on my Programs and Features section.

- Once I connect the USB cable from the Star printer (which connects to the pin pad) my computer makes a beeping sound to notify something has been connected but no notifications are triggered.

-I Run Wizard setup in QB for "Ingenico Tetra Lane 5000 Series PIN PAD". Selecting "Next" says "PIN PAD not detected"

Pinpad is clearly powered on and displays " Intuit Quickbooks" logo

- If I follow steps to updated driver system says "The best drivers for your device are already installed".

Help?

Maybelle_S · ‎September 10, 2021

Hello there, @Vlad01.

Currently, we have an open investigation about an unresponsive system using the Lane 5000 PIN Pad.

To ensure you'll get an update about the resolution, please contact our Customer Care Support so we can add your company to the list of affected users. You can provide this investigation number for easy tracking INV-52294.

Check out this link for the contact details: QuickBooks Desktop support.

For more details about installing the Lane 5000 PIN Pad, you can check out these articles:

• Set up a Lane-5000 PIN Pad for QuickBooks Desktop Point of Sale 19.0

• How to install the Lane 5000 PIN Pad driver

Keep in touch if there's anything else you need help with. I'll be here to lend a hand. More power to your business!

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