Attempting to install Lane 5000 Pinpad on my Windows surface book with no success.
-Preconditions - Installed the driver 3.26. Confirmed "Ingenico USB Drivers 3.26 (remove only) is listed on my Programs and Features section.
- Once I connect the USB cable from the Star printer (which connects to the pin pad) my computer makes a beeping sound to notify something has been connected but no notifications are triggered.
-I Run Wizard setup in QB for "Ingenico Tetra Lane 5000 Series PIN PAD". Selecting "Next" says "PIN PAD not detected"
Pinpad is clearly powered on and displays " Intuit Quickbooks" logo
- If I follow steps to updated driver system says "The best drivers for your device are already installed".
Help?