No export function in QBO Payroll

Thank you for posting your concern here in the Community, @frustratedisanunderstatement.

Let's get your payroll data exported from QuickBooks Online (QBO) payroll core to QuickBooks Desktop (QBDT).

Since you're using Standalone Payroll Products, like Core, let's first set up your payroll preferences in your QBO account. Here's how:

1. Click the Gear icon, then select Payroll Settings.
2. Select the pencil icon beside Export.
3. Choose QuickBooks Online and select Continue. 
4. Select the company you want to export into and choose the accounts for each wage expense or liability.
5. Follow the on-screen instructions to finish the setup. 

Once done, you can now export your payroll data to your QBDT account. Let me guide you how.

1. Go back to the Payroll settings page.
2. In the Export section, choose Export transactions.
3. Click Export to process. 

I'm adding this article for more guidance: Export into QuickBooks Online or Desktop from Core, Premium, or Elite Standalone Payroll.

Once you're all set, you'll want to read this article: Get started with Payroll. This will guide you in setting up your new payroll in QBDT.

Should you need any assistance managing your payroll data in QBDT, I'm available here to help any time!

I don't want to export to a QB online, I want to export to my QB desktop like I was able to do when they automatically switched me from Intuit Online payroll to QB Online Payroll Core.

Thanks for getting back to this thread, @frustratedisanunderstatement. 

Let me clarify a few things for you and help export your payroll data from QuickBooks Online payroll core to your Desktop accounting.

In setting up your payroll preferences, ensure to select the Desktop for Windows. Let me show you how:

1. Go to the Gear icon in the top right corner.
2. Click Payroll settings and choose the Pencil icon next to Export.
3. Select QuickBooks Desktop for Windows: downloadable IIF (Intuit Interchange Format) file and select Continue.
4. Enter the name of each account you are exporting your liabilities and expenses to. Make sure you have a copy of your QuickBooks chart of accounts handy for this. 

Then, proceed in exporting your payroll transactions. For detailed steps, you may follow the steps provided by Mark_R or review this resource for your reference: Export into QuickBooks Online or Desktop from Core, Premium, or Elite Standalone Payroll.

I’m also adding this article in case you need to access payroll statements in the future. This includes the description of each report and the information you can get: Run payroll reports.

Feel free to tag my name if you need help with the process or if you have other payroll concerns. I am happy to answer them and help you. Keep safe always.

Yes have tried this many times with support.  Below is what I get.  And yes, I have done this with 3 different approved browsers with cache cleared etc.. to no avail.

Step 1.

Step 2.

No option for iif file.

I click "connect...." to see what happens and I get this:

And yes.. I tried connecting through my desktop and I end up in same place

It's my pleasure to assist you today, stas2021.

Looks like you've already done the steps on how to resolve issues when exporting payroll reports. Since those didn't work, I suggest contacting our QuickBooks Care Team. This requires to be taken a closer look to investigate why you're not seeing the export option.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types

You can check the following article for some links about the payroll tasks in QuickBooks Online: Payroll Resource Hub. 

For additional questions about payroll, or anything about QuickBooks, just let me know by replying below. Have a great day.

any fix to this?  I have the same problem and the quickbooks account team is worthless.  They told me I need to export an excel file then pay to download some 3rd party software to convert to IIF file, which includes 10-15 other steps to map all the payroll transactions.  Not reasonable.  What was resolved with this, if at all? 

We are struggling with similar issues. This conversion changed the level of service we as an accountant can provide our clients and spent hours trying to resolve over the phone with customer care. Very concerned with the continued lost time dealing with customer care different levels of knowledge and lost productivity in the officer explaining ourselves.

it's now June 2022 and seems like the Elite is not very Elite because the Export  is still not part of the short cut and under setting when you click export says nothing to export even though a payroll was just run. Was on the phone with a knowledgeable person yesterday and she could not figure out why and "escalated  " the issue.

Trying to get from QBO payroll to desktop just need an iff file 

If you are an accountant with multiple clients and were converted from Intuit Online Payroll to QuickBooks Online Payroll, then you will notice the Export shortcut under payroll overview is missing. It will appear on your clients Core version, but not your Elite version. Simply type in https://app.qbo.intuit.com/app/payroll/export-center and the export center magically appears. You can simply create a bookmark, so you don't have to remember the link.

Hope this helps.

This did not fix the issue for me

I understand how time-consuming it is when something isn’t working the way you need it. Please know that encountering exporting data issues isn't the kind of service I want you to experience, DTOWN1.

If you are using our Standalone Payroll Product, you can export your payroll transactions into either QuickBooks Online directly, or into QuickBooks Desktop using the Intuit Interchange Format (IIF) file. Let's make sure we set up the Export Preferences. Here's how: 

1. Click the Gear icon in the top right corner
2. Choose Payroll settings
3. Tap the Pencil icon next to Export
4. Choose either QuickBooks Desktop for Windows: downloadable IIF (Intuit Interchange Format) file or QuickBooks Online (this option sends data directly to your QuickBooks account) and press Continue.
5. If selecting QuickBooks Online, you may be prompted to log in to select the company. You will then be asked to select the company you want to export to.
6. You will then be prompted to select the accounts for each wage expense or liability
7. If selecting QuickBooks Desktop for Windows, you will be asked to type in the name of each account you are exporting your liabilities and expenses. We recommend that you have a copy of your QuickBooks chart of accounts handy for this.

Then, proceed in exporting your payroll transactions. Here's an article you can refer to for more details about exporting into QuickBooks Online or Desktop from Core, Premium, or Elite Standalone Payroll.

If the same thing happens, I'd recommend reaching out to our representatives. One of them will pull up your account in a secure environment and investigate this issue further. Let me show you how: 

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

To help you perform any tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This will guide you on how you can update and handle your payroll data.

Leave a comment below if you have other concerns related to exporting or managing payroll data. I'll be here to help you out. You have a good one. 

The following step number 4 does not appear when going into the pencil icon next to export.

Choose either QuickBooks Desktop for Windows: downloadable IIF (Intuit Interchange Format) file or QuickBooks Online (this option sends data directly to your QuickBooks account) and press Continue.

Thank you for this comment.  I am seeing the same issue in Online Payroll Premium.  The option to choose where to export is not there.  I clicked the link above and it let me choose Desktop for Windows, and once I got out of it, it forgot and I still cannot export payroll transactions.  As an accounting professional, this is very frustrating since it was an option before the conversion so it CAN be done!

Thanks for joining the thread, @TPalmer2. I understand the urgency of this matter. I'm here to share some details on how we can fix the issue.

We can perform some basic browser troubleshooting that will help your browser work better and faster. Cookies and caches might block you from exporting your payroll data. I'll show you how.

1. Restart your browser.
2. Log in to your account then, go again with the steps on how to set up your preferences and export your payroll transactions in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N 

Mozilla Firefox: press Ctrl + Shift + P 

Safari: press Command + Shift + N

If it works on the private browser, you can go back to the regular browser and clear your browser's cache. From there, you can perform again the following process in setting up preferences and export payroll transactions.

Additionally, if you’re using Core, Premium, or Elite payroll, please ensure the accounting isn't turned on when you follow the steps in exporting your payroll data.

I've added this article for more details on exporting your payroll transactions: Export your payroll data into QuickBooks.

Once, done performing the basic troubleshooting steps and the issue persists, I'd suggest reaching out to our Technical Support Team. They have the tools to securely check into your account and guide you further through the resolution process. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Choose Contact Us.
4. Type in your concern, then click Let's talk.
5. Select a way to connect with us:

Start a chat with a support expert.

Get a callback from the next available expert.

You can refer to this article for the schedule: Contact Payroll Support in QuickBooks Online.

Please check out the following articles for more details on handling data in your QuickBooks account:

• Import and export employee data
• Move your lists to QuickBooks Online

I'll be around if you need more help with managing data in QuickBooks Online. Have a good one!

As stated above by others, this does not work either. Is there a fix being worked on? Entering checks manually is not acceptable when paying for a service that is supposed to export payroll. 

Hello there, @DTOWN1. 

I have checked our records and confirm an ongoing issue about exporting payroll. And at this time, our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Support Team to include you in the list of affected users. From there, you'll get a notification once this issue gets resolved.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

In case you need some related articles in managing your account, you'll want to consider visiting our Community Help Articles hub. 

Don't hesitate to let me know if there's anything else I can do to help. I want to make sure you're taken care of. Have a great day.

This is STILL an issue. It's the end of October. Don't worry--customer service said they're dealing with it in a "timely manner." 

The only issue with THIS is you can't select what time frame. so example  you need to go back on and export an old payroll  there is NOT an option

see the post from  Rubielyn J - quickbpoks team- is NOT a true solution but can at least get current export 

I know how this issue affects your productivity in exporting payroll transactions, @Fourty6, @hbw5.

I've further checked our system and found that this is still under investigation. Rest assured, our engineers are continuously working to narrow the root cause of this issue and find a long-term fix.   

In the meantime, let's attempt to update in Public Login IF the option for Accounting Preferences shows. Then, create Journal Entries moving balances to the correct accounts. 

If you haven't, I suggest contacting our payroll support team. This way, you'll be notified and get real-time updates about the investigation.

Additionally, I'm sharing this resource you can utilize to help export payroll data: Export your payroll data into QuickBooks.

Keep us posted if you have further concerns with exporting payroll data in QuickBooks. I'm always around to assist. Keep safe!

I received a notification that the issue was resolved, but it still is not working. All errors act exactly as they did in SEPTEMBER, and I still cannot export or update export settings. Is this still being worked on? 

I hear your sentiments, Fourty6.

I understand how this goes on your end and your productivity when exporting payroll transactions. Please know that this isn't the service we want you to encounter for your business. 

Since you've experienced the same error after receiving a notification about the issue being resolved, I'd recommend contacting our Customer payroll team again to further examine and investigate your account with real-time sharing. Also, they can assist you on how to export payroll transactions once they've identified the root cause of the issue.

Also, I've added this link to guide you further when everything's in place for you: Export your payroll data into QuickBooks.

Moreover, you can check out these articles to help you guide what tax forms you'll need to prepare in QuickBooks:

• Year-end checklist for QuickBooks Online Payroll.
• Year-end checklist for QuickBooks Desktop Payroll.

I'll be right here, Fourty6. Feel free to reply below if you need additional assistance or have other QuickBooks-related concerns. Keep safe!

Any update from your product engineers investigation? Still unable to export payroll

Good day, DTOWN1.

I checked and discovered that this issue is still open, and our engineers are working hard to identify the root cause of this issue in order to find a permanent solution.

At this time, we don't have an exact time frame for when the problem will be resolved. But rest assured, you'll receive an email directly from our support team.

You can also reach our Support Team for further information and assistance regarding this issue. 

Let me know if you have other concerns about QuickBooks and Payroll. I'll be here to help. Have a wonderful day.