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DudleyBeaty
Level 1

Protocol Handler Error 15227

I am concerned because this has been a known issue by your engineers since at least April of this year.  So, not sure how interested your engineers are in working on a solution or at the very least how capable they are.

FritzF
Moderator

Protocol Handler Error 15227

Thanks for getting back to us, @DudleyBeaty.

 

The ticket (INV-31779) that was created for this issue has been forwarded to our Product Engineers, and they're now working to fix this issue as soon as possible.

 

Since you already contacted our Phone Support team, rest assured that you're already added to our notification list. This will help our Engineers determine the number of users affected by the issue. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Just in case, I'm also adding this article for future reference: Fix error when updating Desktop or Payroll.

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'll be more than willing to help. Have a great weekend!

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