QB Database Server Manager GUI will not open (QBServerUtilityMgr.exe)

I appreciate you for reaching out, cn133. Let me share with you some important detailed information about multi-user setup.

Initially, you've done a great job of completing the initial troubleshooting steps. Based on the issue you are facing, it seems that we need to take further steps to get your QuickBooks software up and running. 

To begin with, we'll need to restart the QuickBooks Database Service Manager, which manages the company file for multi-user access.

In addition, we'll need to configure the firewall settings to ensure that the QuickBooks software can communicate with other computers on your network. This should help resolve your issue and get your QuickBooks software running smoothly again.

For QuickBooks Desktop 2023, you might encounter issues or errors due to blocked dynamic ports and specific port numbers. To fix this, simply restarting the QuickBooks Database Service Manager should refresh the connection and improve performance.

Here’s how:

1. Open QuickBooks Desktop from your server computer.
2. Tap the File menu to choose Open or Restore Company.
3. Then, tick the radio button for Open a company file and choose the file you’re working on.
4. Once opened, select Next to mark the box for Open file in multi-user mode and tap the Open option.
5. Next, log in to the company file and navigate to the File menu to select Close Company/Logoff.
6. This action will close the company file on your server.
7. Launch the Windows Start menu and enter the Data

You should check out this article for more detailed troubleshooting steps: Use QuickBooks Database Server Manager.

Moreover, please refer to this page for more information on how to Fix company file and network issues with QuickBooks File Doctor.

Don't hesitate to reach out if you have any questions about QuickBooks Desktop network concerns. Our team is available 24/7 to provide the support you need. Have a great day!

Thank you- but it does not appear you understood my post. There are no issues with networking- and I described none- all computers access the mapped server comapny files folder normally. Also as I stated when hosted from a QB instance on the server all workstations log in multi user mode without issue. I have restarted the service many many times it has no effect on the database manager issue. 

It seems like you're experiencing some technical issues with QuickBooks Database Server Manager. Based on the information provided, it appears that you've already tried various troubleshooting steps, including reinstalling, repairing, and enabling hosting. 

Let's attempt to log in to your QBDB33 if you have the necessary permissions or access. This might be the cause of the restriction if you are not logged in as an administrator. Furthermore, please ensure to turn on the hosting within the program.

Here's how: 

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Open the Control Panel and then select User Accounts.
4. Find the QBDataServiceUserXX for your version of QuickBooks Desktop. For QuickBooks Desktop 2020, look for QBDataServiceUser30. For the 2019 version, look for QBDataServiceUser29. The number goes down for each version.
5. Select Change the account type and then Administrator. Then select Change Account Type.
6. Select Apply to save your changes.

Once everything is set, then start rebooting the system.

Follow the steps below:

1. Press the Windows key+R to bring up the Run window.

2. Type services.msc, then press Enter. You can also search for services. msc on the Windows search bar.

3. In the services window, look for the QuickBooksDBXX service that matches your version:

• QuickBooks 2020: QuickBooksDB30
• QuickBooks 2019: QuickBooksDB29
• QuickBooks 2018: QuickBooksDB28

4. Double-click the QuickBooksDBXX service.

5. Set the Startup Type to Automatic and Service Status to Running or Started.

6. Go to the Recovery tab.

7. From the First failure drop-down, select Restart the Service. This automatically restarts the QuickBooksDB service if it fails. Do the same for Second failure and Subsequent failures.

8. Select OK to save the changes.

9. Reboot your computer.

However, given the complexity of the issue and the various attempts you've made to resolve it, I recommend reaching out to QuickBooks Desktop support for further assistance. They may be able to provide more specific guidance or even a solution tailored to your situation.

I understand that technical issues like this can be frustrating, but with the right support and resources, I'm hopeful that you'll be able to resolve the problem and get the QuickBooks Database Server Manager up and running as needed.

Changing to Admin/reboot did not solve. Creating a new password and setting the service to use that QBDataServiceUser33 account and pass did not solve though svc was happy using that acct and not local.

Startup and recovery options were all already changed to the values you suggested during my troubleshooting.

I will try a chkdsk and other than that I am out of ideas.

I don't want to spend hours on support for something I know is a simple issue- if only someone could provide the answer or suggestion. I will just run QB itself on the server as host and have to re-launch it every time the server has to reboot. Disappointed there is not a higher level of support here on the forums. Thx for trying.

I also uninstalled again- and deleted ALL remaining folders in PFCommon, PFiles, etc- everywhere. Used CCleaner for registry multiple passes/reboots untill all QB remnants were gone. Checked Services as well to make sure clear. Reinstall. Same problem. tried from different user accounts- same problem.

Hi there, @cn133. 

I understand that you've been facing some challenges with QuickBooks Desktop where QB Database Server Manager GUI did not open. It can be frustrating when things don't work as expected, and I'm here to help you resolve this issue. I appreciate that you've already received some steps from my colleague, and I understand that you may still be feeling uncertain about how to proceed. 

Please know that you don't have to go through this alone. Our Customer Care Team is here to support you and assign a representative who can offer you personalized assistance. They can investigate the issue and provide you with the most accurate guidance. I'm happy to share the steps you can follow to get started on resolving the issue.

How to get a call or chat from us

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

6. We'll email you a single-use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

7. Select to chat with us or Have us call you.

Phone support may be limited due to volume.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

If you have any further questions or encounter any other issues with QuickBooks Desktop in general, please do not hesitate to contact us here. Your satisfaction is of the utmost importance to us, and we are committed to making things right for you. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.