Solved

QB Database Server Manager GUI will not open (QBServerUtilityMgr.exe)

Forum|Forum|2 years ago
February 22, 2024
3 replies
8 views

Hello-

I have been trying to solve this for ages and I hope the experienced users here can help get it working again.

Problem:

The DB mgr GUI will not load (QBServerUtilityMgr.exe)- the tray icon appears but goes away either on its own or when rolled over.

Win10x64 up to date

QB Premiere 2023 (had 2020 prior).

I have removed QB and reinstalled, repaired, removed 2020, tried various compatibility modes, even replaced w same file from another machine where the DB mgr loads fine. Disabled/enabled the service/made sure logon was local etc.

I followed steps from another post about multiple versions x32/x64 etc but no luck.

(https://quickbooks.intuit.com/learn-support/en-us/install/qb-2022-db-service-breaks-others-and-causing-multi-user-mode-to/00/983827/page/3)

Oddly the Network Issues section of the QB Tool Hub gives a pop up message saying the DB mgr cannot run until it is set up/is not available and to run QB and enable hosting to fix. (paraphrasing)

Workaround:

I CAN run QB on the server and enable hosting and works fine. Seems the service "QuickBooksDB33" is fine?

I would be most grateful for any suggestions to help resolve this issue and get the DB mgr going so I can scan the company files folder.

Thank you.

QuickBooks Desktop

Best answer by heather y

I was having this exact problem after the upgrade to Enterprise 24. For me, it turned out that the WMI service was corrupt. My system info was totally blank, and I could not stop, start, or restart the WMI service. When I went to Services and Applications" and select "More Actions" -> Properties, all the WMI items were "invalid class." I used the information in the link below to correct the problem, then restarted the workstation:

https://learn.microsoft.com/en-us/answers/questions/684166/failed-to-initialize-all-required-wmi-classes

After restart, the GUI popped up, and I was able to scan the necessary folders to get multiuser working again.

I

I used to have an invoices sho

I appreciate you for reaching out, cn133. Let me share with you some important detailed information about multi-user setup.

Initially, you've done a great job of completing the initial troubleshooting steps. Based on the issue you are facing, it seems that we need to take further steps to get your QuickBooks software up and running.

To begin with, we'll need to restart the QuickBooks Database Service Manager, which manages the company file for multi-user access.

In addition, we'll need to configure the firewall settings to ensure that the QuickBooks software can communicate with other computers on your network. This should help resolve your issue and get your QuickBooks software running smoothly again.

For QuickBooks Desktop 2023, you might encounter issues or errors due to blocked dynamic ports and specific port numbers. To fix this, simply restarting the QuickBooks Database Service Manager should refresh the connection and improve performance.

Here’s how:

Open QuickBooks Desktop from your server computer.
Tap the File menu to choose Open or Restore Company.
Then, tick the radio button for Open a company file and choose the file you’re working on.
Once opened, select Next to mark the box for Open file in multi-user mode and tap the Open option.
Next, log in to the company file and navigate to the File menu to select Close Company/Logoff.
This action will close the company file on your server.
Launch the Windows Start menu and enter the Data

You should check out this article for more detailed troubleshooting steps: Use QuickBooks Database Server Manager.

Moreover, please refer to this page for more information on how to Fix company file and network issues with QuickBooks File Doctor.

Don't hesitate to reach out if you have any questions about QuickBooks Desktop network concerns. Our team is available 24/7 to provide the support you need. Have a great day!

C

cn133Author

Thank you- but it does not appear you understood my post. There are no issues with networking- and I described none- all computers access the mapped server comapny files folder normally. Also as I stated when hosted from a QB instance on the server all workstations log in multi user mode without issue. I have restarted the service many many times it has no effect on the database manager issue.

I

Irene R

QuickBooks Team

No never resolved unfortunately.

I appreciate you for diligently following through with all the troubleshooting steps provided by my colleagues on this thread to resolve the installation issue, JC1015. Let me help you by routing you to our QuickBooks Desktop (QBDT) support team.

Since the issue persists with Database Server 34 installation in your QBDT after executing the troubleshooting, I recommend contacting the QBDT customer care team. They are well-equipped with the tools to check on your end and provide specialized assistance in resolving this matter.

You can follow the steps below on how to contact them:

Open your QBDT account.
At the top of your account, select Help.
Choose QuickBooks Desktop Help/Contact Us.
Click on Contact Us.
Please give a brief explanation of your concern, then press Continue.
Log into your Intuit account. Select Continue, then Continue with my account.
An email with a single-use code will be sent to you. Type in your code and click Continue.
Choose if you want to Chat with us or Have us call you.

Moreover, know that our QBDT Enterprise customer support hours are available any time on any day to answer any inquiries you may have.

Keep me posted if you need further assistance with QuickBooks Database Server Manager or any QBDT-related inquiry. I’ll jump right back in to assist further.

F

fcorrado

Well, after months of this issue and ignoring it, I found this thread to attempted to fix it. I did the following which eventually worked.

1) Uninstall Quickbooks from the control panel and everything else that said Intuit or Quickbooks in the uninstaller.

2) Restart

3) Install from downloads.quickbooks.com and run all updates

4) Restart

>> Quickbooks Database Manager continued to not launch from the shortcut in my start.

5) I went to the Quickbooks Database Manager shortcut which took me to C:\Program Files\Common Files\Intuit\QuickBooks

6) I then clicked on QBServerUtilityMgr.exe and that did work!

7) I then created a new shortcut of QBServerUtilityMgr.exe and called it QB Database Manager

>> That worked for me but your mileage might vary!! Good Luck!!!

H

heather yAnswer

I was having this exact problem after the upgrade to Enterprise 24. For me, it turned out that the WMI service was corrupt. My system info was totally blank, and I could not stop, start, or restart the WMI service. When I went to Services and Applications" and select "More Actions" -> Properties, all the WMI items were "invalid class." I used the information in the link below to correct the problem, then restarted the workstation:

https://learn.microsoft.com/en-us/answers/questions/684166/failed-to-initialize-all-required-wmi-classes

After restart, the GUI popped up, and I was able to scan the necessary folders to get multiuser working again.

C

cn133Author

Thank you this fixed it! I am going to post the info here in case that link goes away one day.

Diagnosis:

Go to WMI Control in Computer Management under "Services and Applications" and select "More Actions" -> Properties, it displays the following:-

Failed to initialize all required WMI classes.

Win32_Processor: WMI: Invalid class

Win32_WMISetting: WMI: Invalid class

Security information: Successful

Win32_OperatingSystem: WMI Invalid class

Solution steps:

Run these commands given below from Admin command prompt (run as administrator) to reset WMI components which should not be harm other Windows services or components.

From command prompt navigate to C:\windows\system32\wbem

* note (orig line did not work so I edited it and removed the > from the string: C:\>windows\system32\wbem)

regsvr32 /s %systemroot%\system32\scecli.dll

regsvr32 /s %systemroot%\system32\userenv.dll

regsvr32 cimwin32.dll

mofcomp cimwin32.mof

mofcomp cimwin32.mfl

mofcomp rsop.mof

mofcomp rsop.mfl

for /f %s in ('dir /b /s *.dll') do regsvr32 /s %s

for /f %s in ('dir /b *.mof') do mofcomp %s

for /f %s in ('dir /b *.mfl') do mofcomp %s

regsvr32 wmisvc.dll

wmiprvse /regserver

/end of steps

I did not even have to reboot and DB manager works again!

T

TheSnarkyITGuy

I tried everything else under the sun and verifying the issue under WMI in Computer Management made me comfortable trying this. Only takes a few minutes and could have saved me hours if I tried it first. Thank you!

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