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lcwong
Level 1

Quick update problem

Hello, Just upgrade to Quickbook Pro 2020 with Enhanced Payroll from Quickbook Pro 2017 without payroll function. The software become stuck with the payroll update. No payroll has been done since installation. Please see screensh

Solved
Best answer May 02, 2020

Best Answers
AileneA
QuickBooks Team

Quick update problem

Hi there, @lcwong

  

We're here to help get your payroll back on track. Here are a few ways to fix these errors: 

 

Run as Administrator 

  1. Open the Windows Start menu.
  2. Enter “QuickBooks” into the search.
  3. You should see your results listed in the Search window.
  4. Right-click on the QuickBooks version and year you wish to open.
  5. Select Run as administrator.  
  6. Run the payroll update

Once complete, close QuickBooks and open it normally (not running as admin). 

 

However, if the issue persists after doing the steps above, you can Update Windows Permissions. Here's how: 

 

  1. Open the Windows Start menu.
  2. Enter "File Explorer" into the search and open File Explorer.
  3. Look your QuickBooks program file. 
  4. Right-click your QuickBooks program (QBW32.EXE) file and tap Properties.
  5. Press Security and then Edit.
  6. Select Add. In the window, type in "Everyone" and then hit OK.
  7. In the Security window, tap the checkbox for Full control and then click OK.
  8. Click Add again. In the window, type in "Users" and then hit OK.
  9. In the Security window, press the checkbox for Full control and then choose OK.
  10. When you're ready, select Apply and then select OK to close your settings. 

Lastly, if you're getting the same results, I highly recommend contacting our QuickBooks Desktop Support Team. They can further investigate why you're stuck with payroll update. 

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams: 

 

  1. Sign in to your company account, then click Help.
  2. Choose QuickBooks Desktop Help.
  3. Hit Contact Us
  4. Enter the question in the description field, then click Search
  5. Select either Message Us or Call Us.      

 

QBDT CONTACT.PNG  

 

QBDT CONTACT1.PNG

 

QBDT CONTACT2.PNG

 

QBDT CONTACT3.PNG  

 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible. 

 

Let me know how everything goes by leaving a comment below or if there's anything else I can help you. I'm always around to help you out. Take care!

View solution in original post

1 Comment
AileneA
QuickBooks Team

Quick update problem

Hi there, @lcwong

  

We're here to help get your payroll back on track. Here are a few ways to fix these errors: 

 

Run as Administrator 

  1. Open the Windows Start menu.
  2. Enter “QuickBooks” into the search.
  3. You should see your results listed in the Search window.
  4. Right-click on the QuickBooks version and year you wish to open.
  5. Select Run as administrator.  
  6. Run the payroll update

Once complete, close QuickBooks and open it normally (not running as admin). 

 

However, if the issue persists after doing the steps above, you can Update Windows Permissions. Here's how: 

 

  1. Open the Windows Start menu.
  2. Enter "File Explorer" into the search and open File Explorer.
  3. Look your QuickBooks program file. 
  4. Right-click your QuickBooks program (QBW32.EXE) file and tap Properties.
  5. Press Security and then Edit.
  6. Select Add. In the window, type in "Everyone" and then hit OK.
  7. In the Security window, tap the checkbox for Full control and then click OK.
  8. Click Add again. In the window, type in "Users" and then hit OK.
  9. In the Security window, press the checkbox for Full control and then choose OK.
  10. When you're ready, select Apply and then select OK to close your settings. 

Lastly, if you're getting the same results, I highly recommend contacting our QuickBooks Desktop Support Team. They can further investigate why you're stuck with payroll update. 

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams: 

 

  1. Sign in to your company account, then click Help.
  2. Choose QuickBooks Desktop Help.
  3. Hit Contact Us
  4. Enter the question in the description field, then click Search
  5. Select either Message Us or Call Us.      

 

QBDT CONTACT.PNG  

 

QBDT CONTACT1.PNG

 

QBDT CONTACT2.PNG

 

QBDT CONTACT3.PNG  

 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible. 

 

Let me know how everything goes by leaving a comment below or if there's anything else I can help you. I'm always around to help you out. Take care!

View solution in original post

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