cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

quickbooks pro 2016 wont open .

I have installed it on a windows 7 and a 10. It just sits with a green circle in the middle and wont open. Intuit says that I have to buy it all over again because after 3 years it stops working. I dont understand why.  There has to be some type of bug in it that stops it.  I just want to use on my desktop.

4 Comments
Highlighted
Level 13

quickbooks pro 2016 wont open .

Install the trial license of Pro 2020 and try open your file on it.

https://quickbooks.intuit.com/learn-support/en-us/new-subscriptions/download-a-trial-of-quickbooks-d...

 

Highlighted
Level 1

quickbooks pro 2016 wont open .

It continues to do the same thing.  I have uninstalled and reinstalled.  I have done tool hub repair and none work.  I have installed the trial version of 2020 and tried to open.  It does the same thing.

Highlighted
Moderator

quickbooks pro 2016 wont open .

I appreciate the troubleshooting steps you've performed, therrtl.

 

Let's try another troubleshooting steps to resolve this. You may consider doing the process with the help of an IT expert. 

 

We can try repairing or reinstalling Microsoft .NET Framework and repairing Microsoft MSXML. Please check out these articles for the detailed steps for your guide:

After doing the process, start installing QuickBooks Desktop in Selective startup mode. This is to ensure that no other application blocks you from completing the tasks. You may consult with a Windows expert. Let's make sure that before we proceed, we've created a backup of our company file and keep a copy of our QuickBooks Desktop product and license info.

 

To start your computer in a selective startup mode:

  1. Press Windows+R to open the Run command.
  2. Type MSConfig and select OK.
  3. Select Selective startup and Load system services in the General tab.
  4. Go to the Services tab and tick Hide all Microsoft Services box.
  5. Click Disable all.
  6. Uncheck the Hide all Microsoft services box.
  7. Make sure the Windows Installer checkbox is selected from the list of services.
  8. Click OK then select Restart.

To complete the process, you can refer to this article then proceed to Step 3 and then, Step 4 in installing and reinstalling QuickBooks in Selective startup.

 

I'm just a post away if you need more help.

Highlighted
Level 13

quickbooks pro 2016 wont open .

@therrtl 

Did you see any error message?

 

Need to get in touch?

Contact us