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Join nowI have installed it on a windows 7 and a 10. It just sits with a green circle in the middle and wont open. Intuit says that I have to buy it all over again because after 3 years it stops working. I dont understand why. There has to be some type of bug in it that stops it. I just want to use on my desktop.
Install the trial license of Pro 2020 and try open your file on it.
It continues to do the same thing. I have uninstalled and reinstalled. I have done tool hub repair and none work. I have installed the trial version of 2020 and tried to open. It does the same thing.
I appreciate the troubleshooting steps you've performed, therrtl.
Let's try another troubleshooting steps to resolve this. You may consider doing the process with the help of an IT expert.
We can try repairing or reinstalling Microsoft .NET Framework and repairing Microsoft MSXML. Please check out these articles for the detailed steps for your guide:
After doing the process, start installing QuickBooks Desktop in Selective startup mode. This is to ensure that no other application blocks you from completing the tasks. You may consult with a Windows expert. Let's make sure that before we proceed, we've created a backup of our company file and keep a copy of our QuickBooks Desktop product and license info.
To start your computer in a selective startup mode:
To complete the process, you can refer to this article then proceed to Step 3 and then, Step 4 in installing and reinstalling QuickBooks in Selective startup.
I'm just a post away if you need more help.
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