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treichhart
Level 1

Quickbooks pro 2021

Hello
My name is Tim [last name removed] and I do computer repair and I have one of my customers used to run quickbooks pro 2018 and windows 7 with network attached storage and you guys told them they had to upgrade to quickbooks pro 2021 and upgrade to windows10 and now we are running into backup issues and running multi user setup/backup to NAS it was all working before we made this switch and now either quickbooks pro 2021 and windows 10 doesnt see NAS at all and I did all the fixes that I can find on windows 10. So now how the backups are working one main computer is acting like a server and doing the backups and able to do network multi user setup.

So how do we get this to work on quickbooks pro 2021 and windows 10 like we had on quickbooks 2018/windows 7 setup.

 

As of right now I am not a big fan of quickbooks 2021 changing there software and breaking things that was working previous. 

 

Please tell me how I can fix this for my customer.

4 Comments 4
RCV
QuickBooks Team
QuickBooks Team

Quickbooks pro 2021

Thanks for providing in-depth details of your concern, treichhart. 

 

QuickBooks Desktop uses a database file manager to communicate with the company file. The recommended multi-user set up is having the company file stored on the Host computer. We can turn on hosting only for the Host computer or where the company file is stored. If you're using a server to host your file, one computer still has to act as a Host. We must not turn on hosting for workstations. Here's how to turn it on:

  1. Go to the File menu, and then select Utilities.
  2. Select Multi-User Access.
  3. Click Yes to confirm.

Once turned on, please follow these steps:

  1. Go to your server computer (a computer where you store your company file).
  2. Click the Start menu, and then type Database.
  3. Select QuickBooks Database Server Manager.
  4. If you can't see your folder location, click Browse, and then choose your company file.
  5. Click OK.
  6. Select Start Scan. This will repair your firewall permission to allow QuickBooks to communicate with your network.
  7. Click Close, and then try opening QuickBooks in Multi-user mode on your workstations.

 

For more details about this one, see the Host your company data file in multi-user mode article. If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Visit our QuickBooks Help Articles page for more insight s about managing your business in QuickBooks.

 

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

treichhart
Level 1

Quickbooks pro 2021

This was never a issue until we upgraded so either you guys broke something in the update or something it needs to be fix

ndsue21
Level 1

Quickbooks pro 2021

Did their "fix" work for you? I'm currently in this same situation.

Catherine_B
QuickBooks Team

Quickbooks pro 2021

I do appreciate your time in doing the troubleshooting steps my colleague provided, ndsue21.

 

I suggest contacting our Phone Support Team so they can further investigate the cause of the issue. You can follow these steps on how to get in touch with us: 

 

  1. Click Help and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter a brief description of your concern.
  4. Click Continue and select the best way you'll want to get in touch with us.

Alternatively, you can click here and select the product, version, and description of your question. Then, Continue.

 

Feel free to visit our QuickBooks Desktop Community Help Articles page where you can select topics you might need help with.

 

Should you have other questions please don't hesitate to post them here. Take care and stay safe!

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