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Jeri365
Level 1

24/7 support

Yesterday I just upgraded 2018 Desktop Pro to 2021 Pro Annual and am supposed to be able to get 24/7 support.  I was on with support yesterday (Friday, 5-21-21) and they mucked it up so I requested a call back for today at 10:00 a.m. (and the gal said YES).   Gee, it turns out that support is now only M-F??????    Yet, as of yesterday what I purchased said 24/7 support.   Any idea on how to contact them?  I've tried the obvious (help, desktop, contact us, online support, etc.) to no avail and have to get this installed before Monday.  HOW DO I ACCESS the 24/7 Support????  I need to be able to Chat or Live Call with support today.

1 Comment 1
Adrian_A
Moderator

24/7 support

It isn't the kind of experience that we want you to come across, Jeri365.

 

The 24/7 support is available for QuickBooks Desktop Enterprise. That said, you can contact our Phone Support team by Monday from 6 AM to 6 PM PST.

 

For now, you can follow these steps on how we can install the latest version of QuickBooks. Before doing so, ensure that your computer meets the system requirements. Afterward, download your version of QuickBooks Desktop. Then, have your product and license number handy.

 

Then, here's how to install the software:

 

  1. Open the file QuickBooks.exe.
  2. Follow the onscreen instructions. Accept the software license agreement and then select Next.
  3. Enter your Product and License numbers. Then select Next.
  4. Select which install type is right for you.

 

Lastly, you're good to activate the program. Here's an article for the detailed steps: Decide which install type is right for you.

 

Feel free to leave a Reply if there's anything that I can help. I've got you covered!

 

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