Can't find company file!

Let's find your company file, jcornish-iinet-c.

This happens when it was moved or renamed. To locate it, you can follow the steps outlined below:

Solution 1: Perform a wildcard search for all company files.

Just type one of the following into the search bar. Be sure to include the Asterisk (*) before the extension type to ensure the search works correctly.

• *.qbw (Working Files)
• *.qbb (Back Up Files)
• *.qba (Accountants Copy Files)
• *.qbx (Accountants Transfer Files)
• *.qby (Accountants Change Files)

Once the file is found, make a note of the file's location. Then, proceed to solution 2.

Solution 2: Opening a company file (.qbw).

1. From the File menu, select Open or Restore Company.
2. Select Open a Company File, then select Next.
3. Select the company file.
4. Select Open.

If you access the file over the network, check out the Company file is missing or cannot be found. Then, follow the outlined steps in this page to locate it.

Let me know how this goes by commenting below. I'm always right here to help ensure you're able to locate your QuickBooks company file.

do you know someone who can share my screen and help me locate the files? I am willing to hire someone but I would like to know if you can help me with someone knowledgeable not only with QB but computers as I am not very good on computers let alone QB. LMK thanks,

Roberta

Hi, 

Can you recommend someone to help me with this? I am not very good with computers and things can be in a google drive, my backup file or it should be on my desktop. I am so confused and need professional support. Please let me know if you can recommend a person to help me with this. I am at my wit's end. LMK , thank you,

Roberta

I can route you to the right support to help you find the company file, Friends Properties.

Our Technical Support Team has a tool like screen sharing that will help you locate your QuickBooks company file. They'll pull up your account in a secure environment and guide you with the step by step process of your concern. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Here's how to reach them:

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

For more details about finding your QuickBooks file, see the Company file is missing or cannot be found article. Feel free to visit our Install, upgrade, and register page for more insights about installing, upgrading, activating, and registering Intuit products.

Keep me posted if you need a hand with running your business in QuickBooks. Assistance is just one click away. Have a great day. 

I've ben looking all over your different pages and don't have a "HELP" button. can you send me a number? I am worried I am not looking at the correct page. I don't have an online version of QB just a desktop but I want to go online as soon as you help me find my company files.Urgent, need your help.  thank you

PS- can't find a chat section either.

Let me provide another way on how to get in touch with our Support Team, Friends Properties.

You can message us outside of QuickBooks and we'll help you locate the company file on your computer. Please visit this link: https://quickbooks.intuit.com/learn-support/en-us/contact.

Choose QuickBooks Desktop and its edition. Then, enter a brief discussion in the What's your question? field, then click Continue.

You can either chat or get a call back. 

I've added this link to know when to contact us: QuickBooks Desktop support.

Let me know if you need anything else by commenting below. I'm always around to help ensure you're able to find your company files.

i just bought quickbooks and now i cant find it i bought the quickbooks plus

Hello, @11982.

Thank you for choosing QuickBooks and welcome to the Community. I'm here to ensure you can find the company file as soon as possible.

While this thread is for QuickBooks Desktop, I can route you to the right support for QuickBooks Online. To locate it, we need to assure we are using the correct e-mail address or username.

If you forgot your QuickBooks Online sign-in info, we can reset the password and get user ID in no time.

Here's how:

1. Go to the QuickBooks Online sign-in page.

2. Select I forgot my User ID or Password.

3. You can enter the phone number used when you signed up for new account.

4. Select Continue.

If you used your e-mail address or user ID to verify your account, you'll get an e-mail with a password reset link.

To learn more about this, please check out this article:

Recover QuickBooks Online account

You can count on me for other concerns about handling files in QuickBooks. I'm always here to make sure I've got you covered. Have a great day!

Hello,

I'm running QB for Mac 2019, and have performed the *.qbw search and con not locate any of my company files. Any suggestions out there?

Thanks

Let me help you locate your company files in QuickBooks Desktop for Mac, adding classes to deposits. 

When the company file is missing or cannot be found, it’s possible the file was moved or renamed. It can also happen if your computer is disconnected from the path where the QuickBooks file is located or your QuickBooks file has been deleted from your computer. To fix it, go to your server computer and perform a wildcard search for all company files by typing one of the following into the search bar (Make sure to include the asterisk (*) before the extension type to ensure the search works correctly): 

• *.qbw (Working Files)
• *.qbb (Back-Up Files)
• *.qba (Accountants Copy Files)
• *.qbx (Accountants Transfer Files)
• *.qby (Accountants Change Files)

Once the file is found, make a note of the file's location and open the company file (.qbw) by following the steps below: 

1. From the File menu, select Open or Restore Company.
2. Tap Open a Company File, then select Next.
3. Choose the company file.
4. Press Open.

If the file is not found, contact an IT professional to help locate the file. I've added a helpful article for your reference on how to restore company files:

• Company File is Missing
• Restore your File

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. You have a good one.​

@adding classes to deposits 

Are you a single user or working in a network environment? How long have you used the same machine to work on QuickBooks?