ERROR CODES

Perhaps these articles can help:

• https://community.intuit.com/articles/1460106
• https://community.intuit.com/articles/1501515

What's your operating system? The 2017 program is not compatible with Windiws XP or prior.

try uninstalling > restart your computer > reinstall it again

Glad to hear that worked, keithlong82, tweaking your Compatibility Settings!  Were you also running an older version of Windows?  What earlier version finally got it working?  And if you do end up performing the .NET fix (and remove current compatibility settings), I'm wondering if those errors stay gone!? 

QB PRO 2018 WINDOWS 10

Thanks for joining this thread, CINDYMAS.

I can help get you back on track by performing some troubleshooting steps.

Before proceeding, make sure to update QuickBooks to the latest release version to enhance its overall performance. Aside from that, create a back up copy of the company file to keep a record of the transactions.

Then, suppress the desktop without opening a company file. This will determine if the problem is with the data or the software.

Here’s how:

1. Open the company file from the No Company Open window.
2. On your keyboard, press and hold the Alt key and click on Open at the same time.
3. In the QuickBooks Desktop Login window, enter the user name and password. If you don’t see the window to enter the login credentials, don’t release the Alt key.
4. Continue on pressing and holding the Alt key and click on OK.
   Note: Do not release it until your file is completely open.

If the steps don't work, please open a sample. This is to determine if the issue is with the software or the company file.

To open:

1. At the top menu bar, choose the File option and select Close Company/Logoff.
2. In the No Company Open window, click on the drop-down for Open a sample file.
3. Select any sample file.

If the error persists, I suggest performing the steps in this article and follow them in order. This is to ensure you can use QuickBooks without any issues.

Just go directly to the Solution 3 for the detailed instructions: Unrecoverable Error: General Troubleshooting Steps.

This should help you move forward. Let know if these steps work for you. I’ll be right here to assist further.

Did you resolve your issue.  It says solved so I am having the same problem and can't get any help

Thanks for joining in, @jothaw.

I’m happy to get you back to business and get your QuickBooks up and running without any errors. Let’s make sure to update to the latest release version to enhance its overall performance.

You may refer back up to my college @Rasa-LilaM for further instructions.

Let me know if you have any other questions. I hope you have a great evening.

@jothaw 

What is your error code? Which QB version (year) and Windows OS do you have?

I removed my card from the subscription last month. Now i am trying to resubscribe but it is showing me this (Error code: -81624) 

What does this mean

Hello, Kuickmeat. 

Let me share what error code 81624 is in QuickBooks.   

QuickBooks Online is very sensitive to every detail we enter, especially when it comes to processing payments. This is for security purposes. 

The Error Code: -81624 means that the payment authorization failed. The reason for this is an invalid address or the details we enter is not matching with the financial institution. Make sure everything is correct. You'll want to reach out to your credit card provider to verify the details.  

Once verified yet the issue continues, I suggest contacting our Customer Care Team. They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Here's how:

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Check the following article for more information about viewing your subscription info, updating your payment method, changing your billing schedule, and upgrading or downgrading your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

I'll always have your back whenever you need help updating your payment information when resubscribing. Just tag me in your reply and I'll get back to you as soon as possible. Have a good one!