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lmrentals906
Level 1

ERROR CODES

I have recently downloaded QB Pro 2017 & the program does not work properly. I get an error code when trying to perform several functions, the error codes seem to change multiple times a day. I spoke with customer service last week, the rep told me that she could not help me. Apparently the $200+ that I paid for the program doesn't cover assistance. I'm not even able to write a check , I get an error code & the program crashes. Any help resolving this would be appreciated.

Solved
Best answer October 24, 2017

Best Answers
SBC_INC
Level 4

ERROR CODES

Try running the company file on a new(er) PC?  Does the error occur on all PC's?  You can also

  1. Un-Install (or Repair) your QB installation files [[Control Panel >> Programs & Features] or perform a Windows Search for: Add or Remove Programs]
  2. check your QB.EXE Compatibility Settings
  3. rename a .ND file (in your Company Files Folder) from [filename].ND to [filename].ND.OLD
  4. Upgrade to Windows 7 or 10 
    Spoiler
    In performing a WINDOWS upgrade, some driver files may or may not work properly (e.g. printers, scanners, other peripheral devices) and will need new drivers installed.

     

View solution in original post

keithlong82
Level 1

ERROR CODES

I was getting those also.  I talked to Tech Support and they said to uninstall .NETFramework 4.7 and roll back to .NETFramework 4.6.2.  But that seemed tedious so what I did was go to Control Panel > Programs > Run Programs Made for a Previous Version of WIndows then just follow the prompts.  It took a little while, but it worked,

 

View solution in original post

12 Comments 12
ItsAccrualWorld
Level 4
Raywhite28
Level 7

ERROR CODES

What's your operating system? The 2017 program is not compatible with Windiws XP or prior.

 

try uninstalling > restart your computer > reinstall it again

SBC_INC
Level 4

ERROR CODES

Try running the company file on a new(er) PC?  Does the error occur on all PC's?  You can also

  1. Un-Install (or Repair) your QB installation files [[Control Panel >> Programs & Features] or perform a Windows Search for: Add or Remove Programs]
  2. check your QB.EXE Compatibility Settings
  3. rename a .ND file (in your Company Files Folder) from [filename].ND to [filename].ND.OLD
  4. Upgrade to Windows 7 or 10 
    Spoiler
    In performing a WINDOWS upgrade, some driver files may or may not work properly (e.g. printers, scanners, other peripheral devices) and will need new drivers installed.

     

keithlong82
Level 1

ERROR CODES

I was getting those also.  I talked to Tech Support and they said to uninstall .NETFramework 4.7 and roll back to .NETFramework 4.6.2.  But that seemed tedious so what I did was go to Control Panel > Programs > Run Programs Made for a Previous Version of WIndows then just follow the prompts.  It took a little while, but it worked,

 

SBC_INC
Level 4

ERROR CODES

Glad to hear that worked, keithlong82, tweaking your Compatibility Settings!  Were you also running an older version of Windows?  What earlier version finally got it working?  And if you do end up performing the .NET fix (and remove current compatibility settings), I'm wondering if those errors stay gone!? 

CINDYMAS
Level 1

ERROR CODES

QB PRO 2018 WINDOWS 10

Rasa-LilaM
QuickBooks Team

ERROR CODES

Thanks for joining this thread, CINDYMAS.


I can help get you back on track by performing some troubleshooting steps.


Before proceeding, make sure to update QuickBooks to the latest release version to enhance its overall performance. Aside from that, create a back up copy of the company file to keep a record of the transactions.


Then, suppress the desktop without opening a company file. This will determine if the problem is with the data or the software.


Here’s how:

 

  1. Open the company file from the No Company Open window.
  2. On your keyboard, press and hold the Alt key and click on Open at the same time.
  3. In the QuickBooks Desktop Login window, enter the user name and password. If you don’t see the window to enter the login credentials, don’t release the Alt key.
  4. Continue on pressing and holding the Alt key and click on OK.
    Note: Do not release it until your file is completely open.

If the steps don't work, please open a sample. This is to determine if the issue is with the software or the company file.

 

To open:

 

  1. At the top menu bar, choose the File option and select Close Company/Logoff.
  2. In the No Company Open window, click on the drop-down for Open a sample file.
  3. Select any sample file.

If the error persists, I suggest performing the steps in this article and follow them in order. This is to ensure you can use QuickBooks without any issues.

 

Just go directly to the Solution 3 for the detailed instructions: Unrecoverable Error: General Troubleshooting Steps.

 

This should help you move forward. Let know if these steps work for you. I’ll be right here to assist further.

 

jothaw
Level 1

ERROR CODES

Did you resolve your issue.  It says solved so I am having the same problem and can't get any help

 

Emily M
QuickBooks Team

ERROR CODES

Thanks for joining in, @jothaw.

 

I’m happy to get you back to business and get your QuickBooks up and running without any errors. Let’s make sure to update to the latest release version to enhance its overall performance.

 

You may refer back up to my college @Rasa-LilaM for further instructions.

 

Let me know if you have any other questions. I hope you have a great evening.

Fiat Lux - ASIA
Level 15

ERROR CODES

@jothaw 

What is your error code? Which QB version (year) and Windows OS do you have?

Kuickmeat
Level 1

ERROR CODES

I removed my card from the subscription last month. Now i am trying to resubscribe but it is showing me this (Error code: -81624) 

What does this mean

AileneA
QuickBooks Team

ERROR CODES

Hello, Kuickmeat. 

 

Let me share what error code 81624 is in QuickBooks.   

 

QuickBooks Online is very sensitive to every detail we enter, especially when it comes to processing payments. This is for security purposes. 

 

The Error Code: -81624 means that the payment authorization failed. The reason for this is an invalid address or the details we enter is not matching with the financial institution. Make sure everything is correct. You'll want to reach out to your credit card provider to verify the details.  

 

Once verified yet the issue continues, I suggest contacting our Customer Care Team. They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Here's how:

 

  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

Check the following article for more information about viewing your subscription info, updating your payment method, changing your billing schedule, and upgrading or downgrading your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

I'll always have your back whenever you need help updating your payment information when resubscribing. Just tag me in your reply and I'll get back to you as soon as possible. Have a good one!

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