My QB desktop app for MAC no longer works after the last update. Just opens and nothng appears. Please advise.

ivan3 · ‎January 17, 2019

RCV · ‎January 17, 2019

Hi there, Ivan.

Let's check if your computer meets the QuickBooks app requirements for Mac. You can check out this article for the details: https://quickbooks.intuit.com/community/Apps/QuickBooks-App-for-Windows-and-Mac-General-support/m-p/...

If you have met the system requirements, you can uninstall and reinstall QuickBooks app on your computer to refresh it.

Here's how to uninstall the app:

Drag the QuickBooks Windows app from the Applications folder to the Trash.
To completely remove the app, go to Finder and choose Empty Trash.

Then, follow the steps below to reinstall it:

Select the QuickBooks.dmg file in the downloads section.
Drag QuickBooks to the Applications folder.
From the Applications folder, launch the QuickBooks App and the program will load to the sign-on page.

Feel free to leave a comment below if you have more questions. Thanks!

pmcelwee · ‎January 17, 2019

I had the same problem, tried reinstalling, but I still got an unresponsive app.

Then, I tried going to Help > Reset App Data ... and it works again.

pmcelwee · ‎January 17, 2019

I had the same problem. Reinstalling didn't work for me, but Help > Reset App Data did.

Malcolm Ziman · ‎January 17, 2019

I got an update alert, and then it loaded after I installed the update.

You can open multiple companies at the same time now; nice!

GDS2 · ‎June 13, 2019

Reset app data did the trick----Thanks so much!

MorganB · ‎June 13, 2019

It's great to hear everything is running smoothly, GDS2. The Community always has your back if you ever need assistance again in the future. Take care.

jlegg · ‎November 21, 2019

And by "Help > Reset App Data" he means, using the "Help" tab at the top of the screen, not the "Help" on the right side of the App.

Btw, it just worked for me also.

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My QB desktop app for MAC no longer works after the last update. Just opens and nothng appears. Please advise.