How do I resolve error code OLSU 1013?

You came to the right place for support, bendily2,

There are several triggers why you're getting OLSU errors in QuickBooks. Check this out:

• A problem at your bank (sometimes referred to as your financial institution or FI).
• Internet connection interruption.
• One or more accounts in the company file is damaged or corrupted.
• Invalid download or import format.
• Using a discontinued version of Windows or QuickBooks Desktop.

Make sure you're able to download the latest version of the software. Doing this loads critical patches and fixes into the program to ensure it's working properly.

Then, let's enable TLS 1.2 in the latest version of Internet Explorer. Perform the steps below:

1. Launch the Internet Explorer 11 browser, and make sure you have the latest version installed.
2. Tap the Gear icon on the upper right section of the browser.
3. Go to Internet Options > Advanced Tab.
4. Scroll down to the Security section.
5. Remove the check mark for USE TLS 1.0, then mark USE TLS 1.2.
6. Press Apply then OK.
7. Close all open programs and reboot computer.

If it doesn't resolve the problem, follow the Steps 2 to 6 in the order listed in this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Try to download updates or data after each step before you move to the next.

Let me know how the troubleshooting steps goes or if you have other questions about the error. I'll be more than happy to share and provide further assistance when you need it. Have a good one!

I am trying to connect to OceanFirst for bank feed using QB Premier 2014.

Do yo know if the release is spprted?

Hey there, @pmcpaul.

I'm happy to provide some information about releases that are supported.

At this time, any version earlier than 2017 isn't supported. I recommend upgrading to a supported version so you can have access to all functions in QuickBooks, including bank feeds. Our troubleshooting tools are upgraded with each new release of QuickBooks and they don't quite work with the older versions.

If you have any questions or concerns, please feel free to reach out. Take care!

I have the same issue but I am using Chrome. Any suggestions?

Good afternoon, @AZ10.

I'm going to include an article that goes into detail about the OLSU errors and how to fix them: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. These instructions should get you back on the right track. 

Please reply to this if you have any other questions and I'll be here to help. Thanks for reaching out, have a good one!

Thanks for coming here in the Community, renee francis

I've got some troubleshooting options that we can try so you're able to connect your banks (TD and The Provident) in QuickBooks Desktop.

As an initial step, you can create a dummy company file to test if you're able to connect the following banks successfully. 

1. Open QuickBooks Desktop.
2. In the No Company Open window, select Create a new company.
3. Choose either Express Start or Detailed Start.

Then, try connecting your bank by following the steps below:

1. From the Banking menu, go to Banking, then Set up Bank Feeds.
2. In the Enter your Bank’s name field, enter and select the name of your bank.
3. Connect your bank and follow the onscreen instructions.
4. Click Connect, then Close.

Check out this article for your reference on how to set up account for Bank Feeds in QuickBooks Desktop.

If it works, I suggest going back to your company file and running the Verify and Rebuild Utility Tool. This helps repair any data damage in the system. Below are the steps on how to do this:

1. From the File menu.
2. Click on Utilities.
3. Select Rebuild Data/ Verify Data.
   

However, if you're still unable to connect the banks, I suggest contacting our QuickBooks Support. They have the special tools to help conduct a deeper investigation on what's causing this behavior.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Get a callback button.
   

Be sure to get back to me if you have follow-up questions by leaving a reply below. I'm always happy to help. Have a good day!

My new computer came with Microsoft Edge instead of Explorer.  Can I use that?

I can see that you're new to this thread so let me take time to welcome you in the Community space, @Roie.

The browser requirements for QuickBooks Desktop (QBDT) states that you must have an Internet Explorer 11 (32-bit). Therefore, Microsoft Edge one of the unsupported browsers for QBDT. 

To get the best experience in QuickBooks. Here’s helpful info about the operating system, hardware, software, and other requirements to run QuickBooks Desktop: System requirements for QuickBooks.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

That doesn't work.  Any other ideas?  This is very frustrating!

How excactly is that supposed to work now that Internet Explorer has been discontinued? Using QB Desktop Pro 2022 - Trying to connect a Bank of America CC account

Welcome, @Jason616.

I appreciate you for joining the thread about connecting accounts to bank feeds. Allow me to chime in and provide clarification on the browser requirements for the QuickBooks Desktop 2022 version.

Currently, the 2022 version requires internet access and Internet Explorer 11 (32-bit). Some of the versions of the browser may still be supported past the latest Windows OS end date when Extended Security Updates (ESUs) are available.

For more information, check out this link from the Microsoft website: Internet Explorer.

Also, there's a user who performed a workaround that works on the program. You can add a registry key for Internet Explorer that points to Chrome.

There's no guarantee it will work for you or what impact it may have but it routes to the suggested browser. Here's how:

1. Open regedit
2. Add a folder called IEXPLORE.EXE in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\
3. Click on default and set it to your path to chrome. For me it was C:\Program Files\Google\Chrome\Application\chrome.exe

Also, if you're unable to connect to your bank, you can bring over bank data manually via web connect. To know more about the process, check out this article: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

Let me know if you have additional questions about linking your bank account to QuickBooks. I'll keep an eye on your response. Have a great day.

How do I fix olsu1013?
A complete guide to resolve QuickBooks error OLSU 1013
Method 1: Create a new company file.
Method 2: Updating Financial Institution Directory (FIDIR)
Method 3: Enabling TLS 1.2 Protocol.
Method 4: Create and merge accounts.
Method 5: Refreshing the connection with the bank.

Regards,

Will