I am testing your QB Plus Online for future use , but i am experiencing issues printing a Sales Receipt on thermal receipt PoS printer. Works well with QB PoS V.11

@desmmondy 

"but i am experiencing issues printing a Sales Receipt on thermal receipt PoS printer. Works well with QB PoS V.11"

Unfortunately, the QBO sales receipt printing layout is not compatible with the thermal printer at this time.

Hi @desmmondy,

Thanks for the question.  @vpcontroller is correct; printing a QuickBooks Online sales receipt to a Point of Sale printer is not supported.

thanks,

Lucas

Hello all,

Thank you for your help. I'm a Quickbooks online user wanting to use my Star POS printer. Is there any alternate process to print sales receipts on a POS Printer?

Malachie

Thanks for joining this thread, @Malachie.

If you're having issues with printing Sales Receipts on a POS Printer, then I recommend reaching out to our POS Support. Rest assured, they have the tools that can perform troubleshooting if this is a behavioral issue with the system, as well as showing you the process of how to print Sales Receipts. You can let me know how the conversation goes by leaving me a Reply. Here's a Community Article that provides details about compatible devices for QuickBooks Point of Sale.

I'll be here if you need anything else. Have a great day.

Do you know when it will be available? 

Were taking notes of your feedback and suggestion, @tallulahpools.

We currently don't have a specific timeframe when the option to print sales receipts on a POS printer. Please know that all suggestions are being considered by our product engineers based on the volume of requests and their influence on the user interface before they are implemented.

For now, I suggest submitting your feedback directly to our product engineers. They may look into this suggestion and consider adding the option in the future update. To send feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit.

To learn more about printing and emailing sales forms in QuickBooks Online, you can check out this article for more guidance: Email or print multiple invoices and sales forms.

It’s nice to work with you, @tallulahpools. Our doors are always open to help you again if you have additional questions printing sales receipts. Have a good one.