I am now having this issue as of this morning. Have not previously had this issue but I have literally spent the better portion of the last 6.5hrs trying to resolve my issue. I have run QB File Doctor, I have run both Quick Fix my Program and Quickbooks Program Diagnostic Tool and Quick Fix my File from Quickbooks Tool Hub, I have tried copy and pasting my QB company file from the folder I had it in over to the desktop and tried opening it that way, I have tried updating my company file, I checked to see if I was on the current version of Windows(Currently on Windows 10 Ver 21H1, reluctant to update to Windows 11 as not sure if it’s compatible with QB desktop premier 2019).  I have done just about everything I’ve seen/found on the QB community short of creating a new Windows admin user on my computer or deleting and reinstalling QB. I did try opening a sample company file on Quickbooks and was able to get that to open without crashing. Also I might mention that on the “No Company File Selected” screen where you can select the company file you want to log in to, when I click on our company file(the same one we’ve always used), rather than going to the login screen for that company file, I get a pop-up that says “Quickbooks can’t find your company file. Choose the ‘Open or Restore Company…’ command from the ‘File’ menu to locate your company file.  Error Code: Company File Not Found.”. So I go to the “Open or Restore Company File” option, find my company file, select and open it and then when Quickbooks prompts me to I enter the admin password and it starts to load for 2 seconds and then immediately crashes as it has been all morning.  I went to the support link that was shared in this thread and tried to open a chat but for whatever reason, chat is unavailable(it’s only 2:45pm at the time of writing this, Message support hours are listed as 6a-6p so it should be working but it’s not which is inconvenient as _____(fill in the blank with your word of choice) since I need help ASAP). I am beyond infuriated with Intuit/QB Support and product at this point. 

We have the software only, we did not opt for the annual subscription back in 2019 when we purchased our software… would it be if any benefit/help to me to just go ahead and get the 2020 or 2021 Desktop Premier software? Could that possibly solve my issue?

HELP!!!

Hi there, Ktaylor45.

This isn't the kind of impression that I'd like you to experience while using QuickBooks Desktop and we know how much time it can take when something isn’t working the way you need it. I also appreciate you for performing some troubleshooting steps to fix the issue. With this, I'll ensure you'll be routed to the right support team to assist you and resolve the problem as soon as possible. 

Since the issue continues to occur, I suggest contacting our QuickBooks Support Team again. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to deeply investigate the cause of the problem. Please know that we're currently receiving a high volume of calls/messaging and this may be the reason why chat is unavailable. However, you can still reach them from M-F 6 AM to 6 PM. I added this link so you can check our support hours to ensure you can connect with them immediately.

On the other hand, you can always upgrade your QuickBooks Desktop to the latest version so you can use other add-on services and be able to have the best experience while using QuickBooks Desktop. You'll have to ensure that you meet the system requirements to avoid any issues. You can click this article to view details on how you can upgrade your company file so it works smoothly newer versions of QuickBooks: Upgrade your company files after you switch to a new version of QuickBooks Desktop.

Then, I suggest updating your QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes.

Let me know if you need additional information about the details shared above. Just click the Reply button, and I'll get back to you.

I've been frustrated with this for quite some time - and no solutions from QB.  Here is what I have found that is the problem when I was having this: it's all about windows security credentials.  I had installed QB under an account with full admin rights.  I ran it that way for a while all all was OK.  I then switched my windows account to just a user and made one of my other accounts admin. I feel like it worked ok for a while and then all the sudden - broken.

I tried everything - but nothing worked until I did this:

1. create a new windows user account with basic admin rights (I called mine business)

2. Copy your QB file to a location that can be seen by that account

3. Open your file in that account

4. It should work

When QB tells you that you need an update, you will need to run the update software as an admin in that username account.  It's a little tricky.  I think I had to make that account an admin - run the software to get the update and then put it back to a limited user.

It feels like this is a major coding shortfall by qb and they won't tell you how to fix it unless you shell out hundreds of dollars in support fees.  They of course want you to upgrade to the newest qb because... it is a subscription model now - and you have to pay them every year for the software.  Stick with what you have and try what worked for me.

Good Luck!

I feel your pain & Frustration, I run a firm and this started happening me too, couldn't open ANY clients files so needless to say I HAD to fix it.

Have you tried changing your Computers Date formatting to have slashes (/) instead of dashes (-)?

Sounds crazy but resolved this for me when none of the other solutions worked.

Was an excellent QB support rep who suggested it also.

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@Ktaylor45  wrote:

I did try opening a sample company file on Quickbooks and was able to get that to open without crashing

 

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@Ktaylor45  

There is a possibility that your primary file is corrupted. Don't purchase any new version yet to upgrade your file. Consider installing the trial version of QB Desktop 2022 to make sure. If that solves your problem, you can still purchase the one time license for QB Desktop 2021.  

Computer is already formatted to do dates using xx/xx/xxx instead of xx-xx-xxxx. The computer we have our Quickbooks desktop on is used only for Quickbooks desktop as we primarily run on Apple products but because we are contractors and wanted the industry specific reports that are seemingly only offered in QB Desktop Premier, we had to get a Windows computer so that we could use QB Desktop Premier since there is no Mac equivalent of Premier(which is kinda BS). 

The Windows user that our QB is on is the Administrator user and only user on this computer. I’m the only one who touches the computer and the only thing it is used for is QB Desktop Premier since Intuit doesn’t have a Mac equivalent of Premier nor does it seem like they have any inkling or drive to make one. So the Windows user hasn’t been adjusted since 2019 when we set it up so we could use QB Desktop Premier 2019…

Contact us in private if you need assistance from a 3rd party support.

[In response to post from AngryITGuy]

Set the db service on the server to restart on failure in the service properties.  Worked for me.  Don't get me started on "production level stability or security" when it comes to all things QuickBooks.

QuickBooks company file corruption is often caused by issues with the computer or by how QuickBooks interacts with your system. To ensure you have all the updated components, make sure your QuickBooks Desktop is updated to the latest release.

Regards,

Will

Disabling QBCFMonitorService did not help: QB prompted for admin & re-enabled and started the service. When I denied its request for rights, it simply froze on the menus.

Setting service restart didn't help me.