QBDT 2024 update install issues

Hey @dso0216,

- Ensure you're running the latest version of QuickBooks Desktop (QBDT) 2024, which is R6_75, to avoid critical update alerts and maintain uninterrupted access.
- If experiencing a white screen during the upgrade process, try changing the one-time message prompts option in the General Preferences to refresh the app system.
- For troubleshooting installation errors, consider using the QuickBooks Desktop Tool Hub, which offers a variety of fix-it tools.
- Keep in mind that after May 31, 2024, support for QBDT 2021 will be discontinued, affecting live technical support and other Intuit services like Payroll, Payments, and online bank feeds.
- Regular updates are crucial as they provide new features, bug fixes, and security enhancements to protect your financial data and ensure smooth software operation. Dial .

Thanks

I am trying to install updates to an existing QBDT 2024 Pro file.  The client upgraded to QBDT prior to the sunset date of May 31,2024.  For some reason the updates are ready to install but the pop-up message I referred to below won't go away!!

Thanks for reaching out to the Community, dso0216. I appreciate your detailed information.

Since you're encountering a "To install the update, QuickBooks and its related applications must close. We'll try to do that for you, but you might have to reboot your computer to close everything." message when trying to install your latest update, I'd initially recommend checking the system date and time on your computer. Incorrect system date and/or times can interfere with our update process.

Here's how to check them:
 

1. Right-click the system clock on your desktop and choose Adjust Date/Time.
2. Hit Change date and time.
3. Specify the current date and time.
4. Select OK twice.
5. Close and reopen QuickBooks.
6. Run your update again.

If you continue encountering the message, you can try some of the additional troubleshooting steps in our Fix QuickBooks Update Errors article. You can also troubleshoot with your Verify data and QuickBooks Tool Hub utilities.

In the event none of the above-mentioned troubleshooting makes your message go away, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment  conduct further research, and create an investigation ticket if necessary.

I'll be here to help if there's any additional questions. Have a great Wednesday!

Version is R6_90

Your constant participation in this thread is valued, dso0216. Let me route you to the right support channel to help you identify why you're encountering the pop-up message.

If you've performed the abovementioned troubleshooting steps but still encounter the same results, I'd recommend contacting our Support Team for further guidance and resolution. They have the necessary resources to conduct a more thorough investigation through screen-sharing sessions.

I'll show you how you can reach them: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
2. Hit Contact Us.
   
3. Give a brief description of your issue, then Continue.
   
4. Sign in to your Intuit account,  choose Continue, and then Continue with my account.
   
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.
   

Fill me in if you have additional inquiries about updating your QuickBooks, dso0216. I'm here to support you every step of the way, ensuring you can effectively download the latest QuickBooks release to streamline your financial management and decision-making processes.