QBDT 2024 update install issues

Hey @dso0216,

- Ensure you're running the latest version of QuickBooks Desktop (QBDT) 2024, which is R6_75, to avoid critical update alerts and maintain uninterrupted access.
- If experiencing a white screen during the upgrade process, try changing the one-time message prompts option in the General Preferences to refresh the app system.
- For troubleshooting installation errors, consider using the QuickBooks Desktop Tool Hub, which offers a variety of fix-it tools.
- Keep in mind that after May 31, 2024, support for QBDT 2021 will be discontinued, affecting live technical support and other Intuit services like Payroll, Payments, and online bank feeds.
- Regular updates are crucial as they provide new features, bug fixes, and security enhancements to protect your financial data and ensure smooth software operation. Dial .

Thanks

I am trying to install updates to an existing QBDT 2024 Pro file.  The client upgraded to QBDT prior to the sunset date of May 31,2024.  For some reason the updates are ready to install but the pop-up message I referred to below won't go away!!

Thanks for reaching out to the Community, dso0216. I appreciate your detailed information.

Since you're encountering a "To install the update, QuickBooks and its related applications must close. We'll try to do that for you, but you might have to reboot your computer to close everything." message when trying to install your latest update, I'd initially recommend checking the system date and time on your computer. Incorrect system date and/or times can interfere with our update process.

Here's how to check them:
 

1. Right-click the system clock on your desktop and choose Adjust Date/Time.
2. Hit Change date and time.
3. Specify the current date and time.
4. Select OK twice.
5. Close and reopen QuickBooks.
6. Run your update again.

If you continue encountering the message, you can try some of the additional troubleshooting steps in our Fix QuickBooks Update Errors article. You can also troubleshoot with your Verify data and QuickBooks Tool Hub utilities.

In the event none of the above-mentioned troubleshooting makes your message go away, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment  conduct further research, and create an investigation ticket if necessary.

I'll be here to help if there's any additional questions. Have a great Wednesday!

Version is R6_90

Your constant participation in this thread is valued, dso0216. Let me route you to the right support channel to help you identify why you're encountering the pop-up message.

If you've performed the abovementioned troubleshooting steps but still encounter the same results, I'd recommend contacting our Support Team for further guidance and resolution. They have the necessary resources to conduct a more thorough investigation through screen-sharing sessions.

I'll show you how you can reach them: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
2. Hit Contact Us.
   
3. Give a brief description of your issue, then Continue.
   
4. Sign in to your Intuit account,  choose Continue, and then Continue with my account.
   
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.
   

Fill me in if you have additional inquiries about updating your QuickBooks, dso0216. I'm here to support you every step of the way, ensuring you can effectively download the latest QuickBooks release to streamline your financial management and decision-making processes.

Several attempts have been made to install the latest update...the last unsuccessful attempt was 1.5 hours before I gave up waiting for it to complete!!!  How long does it normally take to update???

We're dedicated to providing an experience that meets your expectations, Ocatrina. I've checked our resources and found an ongoing investigation regarding the issues with the update process in QuickBooks Desktop. Rest assured that our engineers are working to resolve this issue as quickly as possible.

If you haven't, I recommend contacting our support team to have your name added to the affected users and receive emails with updates on the case. Here's how:

1. Open your company account.
2. Go to the Help tab and select QuickBooks Desktop Help / Contact Us.
3. Select Contact Us.
4. Enter a summary of your concern, then click Continue.
5. Follow the on-screen steps to continue.
6. Select either Chat with us or Have us call you.

In the meantime, consider uninstalling QBDT, downloading the latest version from the Downloads and Updates site, and installing it using the new executable file.

Additionally, here’s an article to help you prepare after installing the latest version of the software: Get started with QuickBooks Desktop.

Please keep me posted on your progress in this updating issue. If any additional questions arise, please don't hesitate to reach out. We're always here to help.

I'm having the same problem. What is the solution Intuit?

@Darius 

Try to disable Real Time Protection setting in Windows Defender for the time being.

Hi there, @Darius. 

Let's get your updates installed to have the latest fixes in QuickBooks Desktop (QBDT).

Since you're unable to install updates within the application, we can do that directly from our website. To start, please follow the steps below:

1. Go to the Downloads & Updates page and select standard setup.
2. Select your region from the Select Country dropdown.
3. Choose a product of QuickBooks Desktop.
4. Select a version from the Select Version dropdown.
5. Click the Search button and select Get the latest updates.
6. Once finished, open the file to install and follow the onscreen instructions to continue.

If the same thing happens, I recommend contacting our Technical Support Team. They can investigate the primary cause of why you’re unable to install the updates after performing the steps within the application and even from the website. They also have the tools to initiate thorough investigations and provide fixes quickly.

Additionally, you can set up your customers, vendors, items, and financial accounts by visiting this article: Get started with QuickBooks Desktop.

You can always visit the Community if you need further assistance installing updates, @Darius. Stay safe!