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ptollinger
Level 2

Require 2FA for all quickbook online users

I want to make sure (and enforce) that all my Quickbook online users are using two factor authentication. How do I do that? 

Solved
Best answer April 17, 2020

Best Answers
AileneA
Moderator

Require 2FA for all quickbook online users

Hi there, @ptollinger

 

Thank you for reaching back to the Community. To view all users who are using the 2FA is unavailable in QuickBooks. As a workaround, require all users to log in to https://accounts.intuit.com/ and confirm if your profile is already turn on the Two-step verification. If not, you can follow my colleague @MJoy_D steps above on how to turn on the 2FA. 

  

For more information about 2FA you can follow this article: Turn on or turn off two-step verification

 

To learn more about Verify your account with multi-factor authentication, please refer to this article: Verify your account with multi-factor authentication

 

That's it. Please let me know if you need further assistance with it. I'm just a post away. Have a great day!

View solution in original post

16 Comments 16
MJoy_D
Moderator

Require 2FA for all quickbook online users

Let me show you how to turn on the Two-step verification option, @ptollinger

 

Here's how to enable it:

  1. Log in to the Intuit Account Management portal using your QuickBooks credentials.
  2. Click the Sign In & Security tab and select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. 
  3. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time passcode by either text message or voice message and select Turn On.
  5. Enter the one-time passcode you received and select Continue.

After enabling the Two-step verification, we’ll send you a verification code every time you're using a different browser when logging into QBO or when QuickBooks doesn't have cache data files to a web page. 

 

See the following article for more information: Turn on or turn off two-step verification

 

Let us know if there's anything that I can help you with. I'm always here to assist. Have a wonderful day!

ptollinger
Level 2

Require 2FA for all quickbook online users

Please re-read the question. 

AileneA
Moderator

Require 2FA for all quickbook online users

Hi there, @ptollinger

 

Thank you for reaching back to the Community. To view all users who are using the 2FA is unavailable in QuickBooks. As a workaround, require all users to log in to https://accounts.intuit.com/ and confirm if your profile is already turn on the Two-step verification. If not, you can follow my colleague @MJoy_D steps above on how to turn on the 2FA. 

  

For more information about 2FA you can follow this article: Turn on or turn off two-step verification

 

To learn more about Verify your account with multi-factor authentication, please refer to this article: Verify your account with multi-factor authentication

 

That's it. Please let me know if you need further assistance with it. I'm just a post away. Have a great day!

ptollinger
Level 2

Require 2FA for all quickbook online users

Ok, thanks for confirming that I just couldn't find it. Is there any plan for when you will at least show if a user as 2FA enabled or, even better, require users to have it?

 

Thanks,

ShiellaGraceA
QuickBooks Team

Require 2FA for all quickbook online users

Thanks for coming back @ptollinger,

 

Currently, we don't have an exact timeline as to when this option will be available.

 

I'd still encourage sending a product request to our engineers. They can consider this feature added in the future update.

I'll also share with you our page about account management for QuickBooks Online for additional reference.

 

Feel free to drop by anytime if you need help with anything else. The Community is always here to help. Thanks again and have a great weekend. Take care.

teamone
Level 3

Require 2FA for all quickbook online users

How/where do we send a product request?  This is critical to be able to enforce multi-factor authentication for such an important online application that holds so much personal information.  It is scandalous that it is not available and a full administrator of the account cannot even tell if other users have enabled it voluntarily.  Please escalate this request however possible.  Thank you,

Giovann_G
Moderator

Require 2FA for all quickbook online users

Hi there, teamone.

 

Having the option to enable multi-factor authentication for all your users can add an extra layer to your account security. I understand the importance to protect your personal information. No worries, I recommend sending feedback to our product developers to help improve your experience in QuickBooks Online.

 

Here's how:

 

  1. Click the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions.
  4. Once done, hit Next to submit feedback.

 

You can track feature requests through the QuickBooks Online Feature Requests website.

 

For your reference, you can review this guide: Turn on or turn off two-step verification. This contains detailed steps to turn on multi-factor authentication in QBO.

 

Let us know if you have further questions about the account security feature. We're always here to back you up. Stay safe!

LS77
Level 1

Require 2FA for all quickbook online users

It's misleading to mark this as solved. It's still not possible to enforce 2FA for all users.

Anonymous
Not applicable

Require 2FA for all quickbook online users

This reply does not answer the users question.  We NEED to a feature to ensure MFA is enabled for all users.

Matt264
Level 2

Require 2FA for all quickbook online users

@AileneAThis discussion has not been solved.

 

Has there been any updates on this issue? I view this as a massive security weakness in QBO software if admins cannot set a policy requiring all users to use Multi-Factor Authentication. How are any companies running QBO software able to prove to their Insurance Providers that they're security compliant if they cannot show their employees have MFA enabled?

RheaMaeH
QuickBooks Team

Require 2FA for all quickbook online users

Hello there, Matt264.

 

I can see you've already posted your concern here in the Community forum about turning on/off the multi-factor authentication (MFA) in QuickBooks Online (QBO). I'm pleased to inform you that one of my colleagues has provided a solution to address your concern efficiently.

 

I'll be glad to route you to her suggestion. Kindly see the link below:

 

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-password-and-mfa-requirements-f......

 

Keep in touch if there's anything I can assist you with regarding entering multi0facto authentication. We're here to help in all possible ways to get you back to business.

teamone
Level 3

Require 2FA for all quickbook online users

The link you shared is broken. Can you verify and share again?  I am really looking forward to seeing the solution to this concern that has been outstanding for nearly five years now.

 

teamone
Level 3

Require 2FA for all quickbook online users

I am pretty sure you meant to share this post: https://quickbooks.intuit.com/learn-support/en-us/other-questions/password-and-mfa-requirements-for-...

 

I'll save everyone reading this the trouble though.  It concludes that as of today the feature is still not available. 

 

Currently, turning on/off the multi-factor authentication (MFA) for users as we wish is still unavailable, @Matt264. It is on by default to safeguard your data and ensure that the person accessing the account is you alone. 

 

Intuit must pay employees to go around and respond to community posts even if the posts just repeat the same answers as others..

Matt264
Level 2

Require 2FA for all quickbook online users

@RheaMaeH 

Thank you for your response, however I again reiterate that no solution has been provided for this issue and it is misleading to insinuate that. As of today the feature of requiring MFA across all user accounts is not supported by QBO.

 

I have submitted a feature request as suggested and will update this thread with any updates I hear.

test23912931923919231293
New Member

Require 2FA for all quickbook online users

Can someone from Intuit support confirm that as of December, 2024, we still are unable to require 2fa as a prerequisite to perform administrative actions on an account?

AlverMarkT
QuickBooks Team

Require 2FA for all quickbook online users

I appreciate your proactive approach to securing your QuickBooks Online (QBO) account, @test23912931923919231293. Enforcing two-factor authentication (2FA) for all users, especially for administrative actions, is a commendable step to protect your financial and customer data. I'm here to provide information on QBO's security options and help you explore alternatives.

 

As of posting, we can only adjust and implement stricter role-based access controls to limit users to certain administrative actions since enforcing 2FA for all users from an administrative level isn't achievable yet. To do this, you can refer to these articles:

 

 

If restricting user roles isn't applicable in your case, the best we can do for now is to distribute an internal policy to the team that mandates enabling 2FA for all users with administrative privileges, having them submit proof that they've enabled 2FA, and performing periodic audits to ensure compliance. This way, you can ensure that your employees' accounts remain secure.

 

Should there be any concern that employees' accounts are accessed on unrecognized devices, please know that QuickBooks will always require two-step verification as an extra layer of security. I also recommend having them check their Intuit account sign-in logs. Here's how to do it:

 

  1. Sign in to Intuit Account.
  2. Navigate to Sign in & Security.
  3. Scroll down and click on Account activity.
  4. Check all sign-in history details.
    Sign in Activities.png
     

 

Moreover, I understand the importance of this functionality and share your concern about maintaining a high level of security to protect your financial data in QBO. I also encourage sharing your feedback with our product engineers if you haven't yet.

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Enter your comments and suggestions.Feedback_2.png

 

If you need to review activities in books after this, I'm adding this article as a future guide: Use the audit log in QuickBooks Online.

 

While QuickBooks Online doesn’t currently offer a built-in feature to enforce 2FA for all users administratively, we’re committed to helping you implement effective workarounds and best practices to achieve your goal. If you have any further questions or need additional support, feel free to click on the Reply button.

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