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Apexbee
Level 1

Set up QuickBooks Scan Manager

I've just purchased an Epson ES-65WR scanner to use to load receipts in my Quickbooks Desktop account. The scanner works well but the receipts are not being exported into my Company file as they should be. During Quickbooks setup I selected my Company file but a new bank account is being created called Bank (Epson ScanSmart) when I export the files from the Epson software to Quickbooks. This defeats the whole purpose. Why is this happening and how do I get the files into my existing bank account within my company file in Quickbooks? I can see both bank accounts but need the information exported correctly.

ZackE
Moderator

Set up QuickBooks Scan Manager

Welcome to the Community, Apexbee.
 

Once expense receipts are uploaded into your books, their information's pulled and matched with an existing transaction. Afterward, you can review/edit and approve/remove the match.
 

Here's how:

  1. Access the Vendor menu, then Receipt Management.
  2. On your For Review tab, click the Refresh icon to see receipts.
  3. For each record, you can use your small arrow and choose Review.
  4. If the receipt matches, press Attach. In the event it's incorrect, pick Remove match.
  5. Select OK.


I've included a detailed resource about working with receipts that may come in handy moving forward: Upload receipts to QuickBooks
 

Please feel welcome in sending a reply if there's any questions. Enjoy the rest of your day!

Apexbee
Level 1

Set up QuickBooks Scan Manager

This does not address my issue. The uploaded information is going into the wrong bank account, one that is being newly generated and not into my existing account.

Apexbee
Level 1

Set up QuickBooks Scan Manager

This is not addressing my issue. The invoices/receipts I have uploaded are not going into my existing bank account I'm my company file. They are being uploaded into a newly generated account being initiated by either Epson  ScanSmart or Quickbooks. I need to know how to get those files loaded into my existing bank account location within my company file. I can see both accounts, the new one and my existing one but the information is not linked.

JasroV
QuickBooks Team

Set up QuickBooks Scan Manager

Thanks for the clarification, @Apexbee.

 

I can provide you some information on how we can get your invoices and receipts uploaded to your existing bank account. 

 

First, you’ll want to re-setup your Epson ES-65WR scanner and ensure to check the settings if it is set to the right bank. For more details, you can check this article for reference: Epson ScanSmart User's Guide.

 

Then, set up your QuickBooks Scan Manager. Here’s how.

 

  1. Go to the Company menu in your QuickBooks Desktop (QBDT) software.
  2. Select Documents, then choose Doc Center.
  3. Click Scan a Document.
  4. Select New to set up a new profile or select an existing scan profile.
  5. Edit the name of your profile, then click Continue.

 

You can also see these links for more details:

 

 

If the issue persists, I recommend contacting our Support team. This way, they can check your account and investigate the reason why you’re unable to upload your receipts to your bank account. 

 

In the meantime, you’ll want to manually move those receipts to your preferred bank account. Let me guide you how.

 

  1. Go to the Accountant menu.
  2. Select Chart of Accounts.
  3. Locate and select the account created by Epson ScanSmart.
  4. Find and click the upload receipts.
  5. Select Edit and change the account where you want the receipts to be uploaded.
  6. Then click Save & Close.

 

Furthermore, you might want to check resources for additional reference about uploading receipts in QBDT: Upload receipts to QuickBooks Desktop Pro Plus, Premier Plus or Enterprise.

 

I’ll be around if you have other questions or concerns about receipts or anything about managing your software. I’m more than happy to help you. Keep safe and keep well.

Wendi
Level 2

Set up QuickBooks Scan Manager

How can I get the receipt to match with the bank feed so I don’t have duplicates on QBO

KlentB
Moderator

Set up QuickBooks Scan Manager

Thanks for reaching out to us, Wendi.

 

I'm here to help you match your downloaded transaction to the existing one. This way, you won't have duplicates. Here's how:

 

  1. Go to the Transactions or Banking menu.
  2. Head to the Banking tab, the choose a bank account.
  3. Locate and select the downloaded transaction to expand the view.
  4. Select the Find match option
  5. Review the matching records found in QuickBooks. 
  6. Select the checkbox of the correct match. 
  7. When you're done, click Save or Match.

I've also added some articles that will guide you in reviewing the downloaded bank transactions and put them in the correct accounts:

 

If you have further questions about bank feeds, just leave them below. I'll make sure to answer them.

Mchael
Level 1

Set up QuickBooks Scan Manager

The scan manager was the most important function in our bookkeeping and operational functions.  The ease of attaching a document to a transaction during data entry was invaluable.  This idiotic change has crippled functionality of our data entry activity and added wasteful steps.  Rube Goldberg would be proud.  Please fire the dimwit who decided to eliminate it and get someone with half a brain to reinstall it!

Michael

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