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bruce-derouen
Level 3

I've just signed up for QuickBooks Simple Start Online and so far, I like it. However I can't seem to use it with Chrome Browser. Every time i click "sign in" it just goes back to the home page.  I managed to get it to work one time by clearing my browsing history. But the next time I try, it happens again I'm able to log in using MS Edge Browser. 

 

Is there a reason why I can't use Chrome?

 

Bruce

Solved
Best answer January 24, 2019

Best Answers
Lexiesmemere
Level 7

Have you considered using the desktop app for accessing your account?  Most find it works better and doesn't keep throwing you out.

 

http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html

View solution in original post

15 Comments
john-pero
Community Champion

My experience has been that QBO works best on Chrome so your experience is befuddling.

 

How much history have you deleted each time? If you have not yet delete history for all time. Also make sure your chrome browser is updated https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

bruce-derouen
Level 3

Thanks. Yeah, Chrome is on the correct version. Heck, when reading the email notification that you responded, if I clicked on the link, it still just went to the home page on Chrome. Not to the support page.

 

Really bugging me! 

JenoP
QuickBooks Team

Let me jump right in and provide additional steps, Bruce.

 

If you haven't already, switch to an incognito mode in Chrome and log back in to QuickBooks Online.  Just press CTRL Shift N altogether or go to this link on how to do that: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en.

 

Chrome might have stored too much data or is having an issue that's why you're always routed back to the Home page. 

 

Let me know if you have follow-up questions. 

bruce-derouen
Level 3

Well...that let me use Chrome for QBO, but having to open a separate window is just as much trouble as switching to the Edge Browser. I again, couldn't even go to the Forms to read and follow up on this question without either going to Incognito Mode or switching to Edge. I guess this is a work-around, but not really a solution. 

GarlynGay
Moderator

Hello Bruce,

 

As suggested from our experienced AllStar, @john-pero, deleting the browser's cache more often can help QuickBooks Online to run smoothly. 

 

Please check out this article for the steps: How Do I Clear My Browser Cache and Temporary Internet Files?

 

If you have any questions, please let us know. We're here to help. 

bruce-derouen
Level 3

Oh I have. My point is I have to delete the history every single time. Even if I've deleted my history yesterday, I still have to do it again today.

 

No worries...I'll just deal with it. This is just not the ease I was hoping for.  

Lexiesmemere
Level 7

Have you considered using the desktop app for accessing your account?  Most find it works better and doesn't keep throwing you out.

 

http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html

View solution in original post

bruce-derouen
Level 3

Thanks so much! This sounds like exactly what I need. I'll check it out tonight! 

 

Appreciate the assistance!

KhimG
QuickBooks Team

Hi, @bruce-derouen.

 

Please let us know how it goes once you get to try the recommended solution given by @Lexiesmemere.

 

Also, if you need anything else, don't hesitate to reach out to us. The Community is here to help. Have a good one!

 

 

bruce-derouen
Level 3

Thanks again! That worked perfectly!!

KhimG
QuickBooks Team

I'm glad you found what works best for you, @bruce-derouen.

 

You're always welcome to come by the Community. Any time you need assistance, we're always here to help. Take care and enjoy the rest of the week!

ghc1
Level 1

The desktop app does not work with anything but IE and that's stupid due to the fact windows no longer uses it, It's Microsoft edge now and QuickBooks app will not open with it . so how do i change this as I have windows 10 pro on my new computer . Now I can no longer use the QuickBooks app .?

ReyJohn_D
Moderator

I recognize the urgency of running the QuickBooks Online (QBO) desktop app without delay, @ghc1

I'll provide information and steps to make sure you can run the app seamlessly.

 

You can still run the QBO desktop app on any supported browser aside from Internet Explorer as long as you meet the system requirements. Since you already have an updated operating system, you can run the browser health checkup tool to know if your browser is compatible.

 

If you get the same result, I'd recommend clearing the app's data to refresh it. Let me guide you how:

 

  1. Log in to your QBO desktop app.
  2. Click Help at the top.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and then reinstall the app to refresh its set up.

 

Also, we've collated some keyboard shortcuts to expedite navigation within QuickBooks.

 

You can lean on me if you've got more concerns with handling the QuickBooks app. I'll be around to help you always.

TFP_Steve
Level 1

The desktop app is now discontinued for QBO. 

SarahannC
Moderator

Hello there, TFP_Steve.

 

Yes, you've got the right information. I'd like to share additional details about this one.

 

This coming April 20th, QBO Windows and Mac app will no longer be pushing any updates. As long as your browser supports it, you can continue using this platform. However, you'll be unable to receive customer support, including bug fixes.

 

As always, I'd recommend accessing your QBO account through your preferred browser once your browser no longer supports your app. You can check this article to get further information while working with QuickBooks Online: Help Articles

 

We appreciate you for continuing to use QuickBooks with your accounting needs. Take care and stay safe always.

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