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Level 2

Using Chrome with QBO?

I've just signed up for QuickBooks Simple Start Online and so far, I like it. However I can't seem to use it with Chrome Browser. Every time i click "sign in" it just goes back to the home page.  I managed to get it to work one time by clearing my browsing history. But the next time I try, it happens again I'm able to log in using MS Edge Browser. 

 

Is there a reason why I can't use Chrome?

 

Bruce

Solved
Best answer 01-24-2019

Accepted Solutions
Level 7

Re: Using Chrome with QBO?

Have you considered using the desktop app for accessing your account?  Most find it works better and doesn't keep throwing you out.

 

http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html

View solution in original post

11 Comments
Level 12

Re: Using Chrome with QBO?

My experience has been that QBO works best on Chrome so your experience is befuddling.

 

How much history have you deleted each time? If you have not yet delete history for all time. Also make sure your chrome browser is updated https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

Level 2

Re: Using Chrome with QBO?

Thanks. Yeah, Chrome is on the correct version. Heck, when reading the email notification that you responded, if I clicked on the link, it still just went to the home page on Chrome. Not to the support page.

 

Really bugging me! 

QuickBooks Team

Re: Using Chrome with QBO?

Let me jump right in and provide additional steps, Bruce.

 

If you haven't already, switch to an incognito mode in Chrome and log back in to QuickBooks Online.  Just press CTRL Shift N altogether or go to this link on how to do that: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en.

 

Chrome might have stored too much data or is having an issue that's why you're always routed back to the Home page. 

 

Let me know if you have follow-up questions. 

Level 2

Re: Using Chrome with QBO?

Well...that let me use Chrome for QBO, but having to open a separate window is just as much trouble as switching to the Edge Browser. I again, couldn't even go to the Forms to read and follow up on this question without either going to Incognito Mode or switching to Edge. I guess this is a work-around, but not really a solution. 

Moderator

Re: Using Chrome with QBO?

Hello Bruce,

 

As suggested from our experienced AllStar, @john-pero, deleting the browser's cache more often can help QuickBooks Online to run smoothly. 

 

Please check out this article for the steps: How Do I Clear My Browser Cache and Temporary Internet Files?

 

If you have any questions, please let us know. We're here to help. 

Level 2

Re: Using Chrome with QBO?

Oh I have. My point is I have to delete the history every single time. Even if I've deleted my history yesterday, I still have to do it again today.

 

No worries...I'll just deal with it. This is just not the ease I was hoping for.  

Level 7

Re: Using Chrome with QBO?

Have you considered using the desktop app for accessing your account?  Most find it works better and doesn't keep throwing you out.

 

http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html

View solution in original post

Level 2

Re: Using Chrome with QBO?

Thanks so much! This sounds like exactly what I need. I'll check it out tonight! 

 

Appreciate the assistance!

QuickBooks Team

Re: Using Chrome with QBO?

Hi, @bruce-derouen.

 

Please let us know how it goes once you get to try the recommended solution given by @Lexiesmemere.

 

Also, if you need anything else, don't hesitate to reach out to us. The Community is here to help. Have a good one!

 

 

Level 2

Re: Using Chrome with QBO?

Thanks again! That worked perfectly!!

QuickBooks Team

Re: Using Chrome with QBO?

I'm glad you found what works best for you, @bruce-derouen.

 

You're always welcome to come by the Community. Any time you need assistance, we're always here to help. Take care and enjoy the rest of the week!

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