I have the same lockup issue using Windows 10

Our research indicates that this is caused by Microsoft Windows Defender's real-time scanning, Aspen Ridge Condos. I’d like to share a quick solution to help you install the update.

Please know that QuickBooks updates require changes to the operating system registry, which Windows Defender closely monitors as part of its security protocols.

To address this, our engineers have developed a specialized tool that creates an exception in Windows Defender. This tells Windows to allow the necessary changes, allowing it to trust QuickBooks' modifications and ensuring smoother updates.

You can easily access and use this tool through the QuickBooks Tool Hub. Here's a step-by-step guide to help you:

1. Click the Cancel to stop the update and close the software.
2. Open the QuickBooks Tool Hub application.
3. Choose Installation issues, then click Add Defender Exclusion.
4. Make sure to restart your computer to apply the exemption
5. Reopen the software and start the update.

For more details and additional troubleshooting steps, please refer to this article: QuickBooks Update slows at writing system registry values.

For future reference, you may want to consider bookmarking these articles in case you might need them:

• While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error)
• Manage your data files to fix QuickBooks Desktop performance issues

Please don't hesitate to ask if anything else comes up or if you need additional help when using this tool as well as updating the software. Your success is our priority, and we’re here to make sure you can focus on what matters most, running your business.

After following these instructions, I still have the problem of the update stopping when writing to the registry?

I did to.  You need to restart your computer after applying the exception for defender.

I did too.  You need to restart your computer to have the exception to defender work.

Thanks. It finally completed.

I appreciate you for chiming on the thread, Dray 3198. Allow me to assist you in incorporating the recent updates to your QuickBooks Desktop (QBD).

I suggest restarting your computer like AVanZee after following my colleague's instructions. This will enable seamless integration of QBDT upgrades onto your system.

However, if the issue persists with the updates after rebooting, I recommend contacting our QBDT customer care team. Specialized tools are available to them, allowing secure access to initiate an investigation and provide detailed information to address the matter. Please know that the Community is a public forum, and we cannot perform such actions.

Here's how to reach our QBDT customer care team:

1. Open your QBDT account.
2. At the top of your account, select Help.
3. Choose QuickBooks Desktop Help/Contact Us.
4. Click on Contact Us.
5. Please give a brief explanation of your concern, then press Continue.
6. Log into your Intuit account. Select Continue, then Continue with my account.
7. A single-use code will be sent to your email. Type in your code and click Continue.
8. Choose if you want to Chat with us or Have us call you.

Please be aware that the operating hours of our QBDT customer care team vary depending on the subscription. The following is a guide as to when you can contact them:

• QuickBooks Desktop Pro, Premiere, and Plus users are available Mondays to Fridays from 6 am to 6 pm.
• QuickBooks Desktop Enterprise is available any time on any day.

Additionally, when you experience issues with your company file in QBDT and result in a program, you can utilize this article to fix it: Manage your data files to fix QuickBooks Desktop performance issues.

Keep me posted if you need further help with QBDT updates. I’ll jump right back in to assist further. Have a great day ahead!

Worked Great !

Thanks for the heads up about disabling Windows Defender!

Was stuck at 23% writing reg. I disabled windows defender wile the update was working.

and it immediately went to 100% and finished the update !

THANKS !

Thank you for sharing your positive experience with the QuickBooks Community, @ET-Minnesota. We're delighted to hear that disabling Windows Defender resolved your update issue! 

It's wonderful to know that the update process completed successfully after following Paul's suggestions. This is a perfect example of how our community works together to solve problems and share knowledge. 
 

If you encounter any other issues in the future or have questions about using QuickBooks, please don't hesitate to post again to the QuickBooks Community page. Our community of experts, including helpful users like Paul and our dedicated support team, are always ready to assist you.

For your convenience and future reference, we recommend bookmarking these helpful articles:
 

• Troubleshoot Unrecoverable Error XXXXX XXXXX
• Manage your data files to fix QuickBooks Desktop performance issues

These resources can be invaluable tools in your QuickBooks toolkit. They offer expert advice and practical solutions for some of the most common challenges users face. By having these articles readily available, you'll be well-prepared to tackle any future issues that may arise.

Once again, thank you for being a part of our community and for taking the time to share your success story, @ET-Minnesota. It's users like you who make the QuickBooks Community such a valuable resource for everyone. We look forward to your continued participation and hope you enjoy using your newly updated QuickBooks software!

QuickBooks Tool Hub ...
My QuickBooks Tool Hub does not have the Add Defender Exclusion ?!
I updated the tool but still no Add Defender Exclusion 

Ideas Why ?

Thank you mawegman!!! You saved my sanity after days of attempts, rebooting, turning off Windows Defender, etc., etc. You're brilliant!

Your QuickBooks Desktop (QBDT) Tool Hub may not be updated. Allow us to direct you to the most recent version of our QBDT Tool Hub.

First, uninstall the QuickBooks Tool Hub. Then, download and install the latest version of the QDBT Tool Hub. After that, you can follow the steps provided by my colleague. Here’s how:

1. Open the QuickBooks Tool Hub application.
2. Choose Installation Issues, then click Add Defender Exclusion.
3. Reopen QuickBooks and start the update.

Check this article for more details to fix the QuickBooks Desktop update: Writing system registry values.

Additionally, you can explore these articles to assist you in resolving any performance problems you may encounter while using QBDT: Manage your computers to fix QuickBooks Desktop performance issues.

I anticipate your ongoing involvement and trust that this addresses the issues regarding defender exclusion in QBDT. If you have any additional concerns or related questions, feel free to leave a comment below. Have a good one!

THIS WORKS!!! Just disable Defender and the update will complete. Amazing. QuickBooks was trying to charge a client $2200 to "restore."

Great news, Scott!

Getting your issue resolved is our main priority here in the Community. We're glad that your concern about QuickBooks Desktop (QBDT) freezing has been settled. Please don't hesitate to reach out back to us if you have further concerns with QuickBooks. You're always welcome here.

Stay safe!

YOU ARE A LIFESAVER!!  Even the IT dept I use could not fix this... you actually helped them for other customers!!  Take a bow! We applaud you! 

running Windows 11 Pro.  I had to disable defender and Virus and Threat Protection to get mine to work.  Seriously Intuit, I know you don't want us using the desktop version but you could at least test your update with the standard Microsoft security settings.

I am experiencing the same issue. Turning off Windows Defender didn't help. We all have been experiencing this issue for over a month now. Why Intuit is not fixing their update?

How exactly did you turn off Defender? Defender doesn't just have an on/off button you have to turn off the Real Time Protection, at least in Windows 11. That's the only AV my user had, but perhaps of you have a secondary AV installed it will also need to be disabled. 

How exactly did you turn off Defender? Defender doesn't just have an on/off button you have to turn off the Real Time Protection, at least in Windows 11. That's the only AV my user had, but perhaps of you have a secondary AV installed it will also need to be disabled. 

Viveks, i get notifications about posts so keep me up to date and maybe I can assist a bit. 

To temporarily turn off Windows Defender's real-time protection, you can do the following:
Select Start and type "Windows Security"
Select the Windows Security app
Go to Virus & threat protection
Under Virus & threat protection settings, select Manage settings
Switch Real-time protection to Off

We hear and appreciate you for following the steps provided earlier, @viveks. Also, we value your time and presence here in the Community space.

We want to ensure you get through your current situation and have your queries resolved on time. Upon reading your post and knowing this has been for a month now, it's best to contact our QBDT Customer Care team.

Specialized tools are available to them, allowing secure access to initiate an investigation and provide detailed information to address the issue of why you're unable to complete the update even after turning off Windows Defender.

Please know that the Community is a public forum, and we cannot perform such actions. Here's how to reach our QBDT customer care team:

1. Open your QBDT account.
2. At the top of your account, select Help.
3. Choose QuickBooks Desktop Help/Contact Us.
4. Click on Contact Us.
5. Please give a brief explanation of your concern, then press Continue.
6. Log into your Intuit account. Select Continue, then Continue with my account.
7. Check your email since a single-use code will be sent there.
8. Type in your code and click Continue.
9. Choose if you want to Chat with us or Have us call you.

Please be aware that the operating hours of our QBDT customer care team vary depending on the subscription. Supports for QBDT Plus, Pro, and Premiere versions are available Mondays to Fridays from 6 am to 6 pm and for QBDT Enterprise, supports are available any time/day.

Additionally, I've added some resources that provide direction on how to tackle installation issues or errors:

• Fix QuickBooks Desktop Update Errors
• Fix common problems and issues with the QBDT Tool Hub

We're determined to improve your experience here in the Community space. Please keep us posted on how it goes. We've got your back and won't stop assisting until you get through this situation.

I had to do the same, disabled all protections and then it worked.  

Worked for me as well!! So glad to stop fighting with it.