V 34.0 Desktop upgrade will not install, freezes even when temporarily shutting down Defender.

You have a problem.

Disabled all security. Update to V34.0 stalled in the usual location.

Downloaded supposedly the latest version of Tool Hub and installed.  No Defender Exclusion option in that version.  Makes us want to switch accounting systems. No excuse for these problems every time you update the software.  And don't give us the registry  explanation because we have lots of morecomplex software than Quickbooks that updates with no issue.

Installed latest Tool Hub. No Defender Exclusion option. All security turned off as well.  Update continues to stall at Writing System registry Values. Windows 10 OS.

Thank you for your efforts in following the aforementioned solution provided, David. Since the issue persists, let's explore further with some additional troubleshooting methods that can help resolve this matter.

To begin, we recommended to uninstall and then reinstall your QuickBooks Desktop. At the same time, ensure you're using the latest version of our installer for this process. This will help resolve any software conflicts and make sure that you have access to the latest features and security enhancements.

Before we proceed, please download the latest version of QuickBooks installer and keep your license number on hand. Once done, let's now begin with the process.

Remove your QuickBooks

1. Access the Windows Start menu. Type Control Panel in the search bar and open it.
2. Choose Programs and Features or Uninstall a Program.
3. Locate the version of QuickBooks Desktop you wish to uninstall from the list of programs.
4. Click on Uninstall/Change, then Remove, and proceed by selecting Next.
5. If this option is not visible, log out and log back into Windows as an administrator or a user with admin privileges.

Once you have completed the uninstallation, proceed with reinstalling QuickBooks. It is important to note that during the reinstallation process, QuickBooks will automatically create new folders and rename the old ones. 

For more details, please check out this article: Reinstall QuickBooks Desktop.

Additionally, if the issue persists after following the steps above, we recommend reaching out to our customer care team. They possess the necessary expertise to identify the root cause of the issue and provide the appropriate resolution. 

I'll include this article that can help you in case you encounter any errors while using QuickBooks: Fix QuickBooks Desktop Update Errors
 

You're free to post or reply in this forum if you need further help in installing your QuickBooks, David. We'll be here to help you out anytime. 

Had to Un-install then reinstall the Tool Hub < to get that option ..

Weird but true ..

Thanks!  That gave me the Defender Exclusion Option.  Now to try it out....

Fully agree.  Unless I can do the update without being connected to the internet, it's 100% irresponsible to expose my clients' data because I have to disable security protections (and contrary to our Written Information Security Plan, mandated by law, as well).  I can understand this happening 20 years ago; in modern times it's unacceptable.

(Incidentally, I'm not sure which version number I was updating to or from, but it's on Windows 10 -- not limited to Windows 11, as was mentioned in the original post.)

OMG Intuit what a cluster you caused. Turning off A/V worked flawlessly. THANK YOU!!!!!

I cannot reopen Quickbooks because it prompts me that "Quickbooks is updating and this could take a couple minutes."  I'm afraid to close my file.  I did save a backup copy onto a Thumb drive before I started.  But I am very worried about this. Help Please!

Hydrokaye

It's reassuring that you have a backup in place, Hydrokaye. As a fellow QuickBooks user, I would feel the same when technology behaves unexpectedly. Rest assured, I'm here to help you resolve this update issue and get you back into your accounting tasks with confidence.

While updates in QuickBooks Desktop can take a few minutes, the delay you're experiencing is caused by the real-time scanning feature of Microsoft Windows Defender. QuickBooks updates require changes to the operating system as part of its security protocols. 

To resolve this, I recommend adjusting Windows Defender's settings to allow the update to proceed. You can easily do this through the QuickBooks Tool Hub.

Here's how:

1. Select the Cancel button to stop the update and close the software.
2. Download and install the QuickBooks Tool Hub application.
3. Open the app and proceed to the Installation Issues menu.
4. Click Add Defender Exclusion.
5. Make sure to restart your computer to apply for the exemption.
6. Reopen the software and start the update.

For further insights and detailed troubleshooting guidance, please refer to this resource article: QuickBooks Update slows at writing system registry values.

Additionally, I'd love to share these resources that cover the latest QuickBooks Desktop features and offer tips on managing data files for better performance:

• New and improved features in QuickBooks Desktop Plus 2024
• Manage your data files

Consider us as your always-accessible QuickBooks support team, Hydrokaye. Our primary goal is to ensure a seamless experience and maximum security for your financial data. Please note that the QuickBooks Community channel is accessible anytime.