Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Every time I run QBDSM, this keeps popping up. I have searched and did everything recommended that I found, including checking the ports. Even uninstalling and reinstalling on both computers. I have run the file doctor multiple times. Even the desk top install diagnostic tool. Even if I turn off windows firewall, I still get this. And under the Database Server tab, it says no files are connected. My file is stored on an external hard drive. I need this to work. I did not have a problem before. My hard drive crashed and had to reinstall QB. Now, I can sync the company because of this.
Hey there buddykonz,
Thanks for reaching out to the Community. Let's get rid of the Firewall to access QuickBooks Desktop.Is there a script or anything (such as QB File doctor) that will automate the process of firewall passthrough if we reset the firewall components? Having ALL the same issues here.. but manually entering every rule/port, etc is a bit time consuming if we have to do it from scratch. Will the new version of file doctor or anything else (script)? Do that automatically for us? I noticed that somehow the QB Database Server manager was not launching automatically on boot, but once open (even though it errored out communication was restored between the two computers. We fixed the start-up issue and rebooted 4 times and everything was working awesome (almost like we were hosting QB on the client pc it was so quick), however apparently the next morning it reverted to the same problem again (not sure of the cause).
Is there a script or anything (such as QB File doctor) that will automate the process of firewall passthrough if we reset the firewall components? Having ALL the same issues here.. but manually entering every rule/port, etc is a bit time consuming if we have to do it from scratch. Will the new version of file doctor or anything else (script)? Do that automatically for us? I noticed that somehow the QB Database Server manager was not launching automatically on boot, but once open (even though it errored out communication was restored between the two computers. We fixed the start-up issue and rebooted 4 times and everything was working awesome (almost like we were hosting QB on the client pc it was so quick), however apparently the next morning it reverted to the same problem again (not sure of the cause).
Thanks for dropping by the QuickBooks Community, CAT Computers.
I appreciate you providing me the details about the steps you’ve taken to resolve the issue. I want to ensure the QuickBooks Database Server Manager will properly work on your computer.
Currently, QuickBooks doesn’t have the option to automate the process of configuring firewall components. We have to manually add the rules and ports depending on which anti-virus you're using.
To help you get back up and running, we’ll need to check the setup of QDSM. The safety and security of your account is our top priority.
Since the Community is a public space and were unable to gather sensitive data to verify your account, I recommend contacting one Technical Support Team. They have the necessary tools to trace where the issue is stemming from, and provide a solution to fix it.
The most up-to-date contact information for Technical Support can be found here:
Upon giving them a call, you'll be able to run the QuickBooks Database Server Manager without any issues.
If there's anything else that I can help you with, post a comment below. I'd be glad to assist you further. Wishing you the best.
I'm having a similar problem.
I am upgrading to QuickBooks 2018 Premiere, and trying to use QuickBooks with a dedicated Windows 10 Pro machine as server. That is a new and clean installation, and only the QuickBooks Database Server Manager is installed on the machine.
File sharing is working, and I can connect to the company file from a workstation.
However, both QuickBooks Database Server Manager and File Doctor give the following error message:
“Windows Firewall: Connection Sharing not allowed”
No third-party firewall or antivirus software is installed.
I have worked through the HOWTOs on installing QuickBooks for this type of installation, and on manually configuring the firewall. The necessary exceptions for both ports and applications seem to be present. Firewall logging shows no blocked ports.
I'm wondering if there could be an incompatibility between the current version of Windows 10 Pro and theQuickBooks Database Server Manager in QuickBooks 2018 Premiere.
Does anyone recognize the error message: “Windows Firewall: Connection Sharing not allowed”?
Any help would be very welcome!
Thank you.
Hello Tim Rogers,
Thank you for providing more details about your concern.
The error message tells us that your firewall blocks Internet access needed for specific QuickBooks programs or files. Let's update or configure your firewall to the latest release to resolve this issue.
Please refer to this article for the complete steps: Configure Firewall and Internet Security Settings for QuickBooks Desktop.
Once done, please restart your computer and access your QuickBooks again.
Let us know if you have any questions.
Thanks for the reply.
I'm afraid that I've already worked through that HOWTO.
I have manually added the port and program exceptions to the firewall. Same error. Disabled the firewall completely. No change. Restarted the computer, uninstalled and reinstalled the QuickBooks Database Manager. No change.
I also enabled logging for the firewall. It showed no blocked ports.
Do you have any other suggestions?
Let me join this thread and provide a different suggestion, Tim.
I would recommend contacting our Technical Support Department. They have additional tools that can check why you're still getting the error even after following the recommended steps.
Here's how to reach out to them:
You're can visit us again in the future if you need help while working with QuickBooks.
Thanks.
I've already spent an hour or so with support, and have a case number. When I have a couple of hours to devote to this, I'll try again - if I can't get this sorted out another way.
I was hoping that someone in the community might recognize this particular error message and have a suggestion, however.
Alternatively, if I could get access to the "additional tools" and information that they might use, that would be helpful.
Again, my basic question is: If the error message references the Windows Firewall as the source of the issue, why does turning it off not resolve (or at least change) the error message? And why does the Firewall logging show no blocked ports or applications? Could it be that it isn't really a Windows Firewall issue after all?
Thank you.
Hello there, Tim Rogers.
Thank you for keeping us posted and for the detailed information you've added. I want to make sure you are taken care of.
Normally, the error message “Windows Firewall: Connection Sharing not allowed” that you're getting can be resolved by configuring the Firewall and Internet security settings in your QuickBooks Desktop.
In this case, it would be best to get in touch with our QuickBooks Care Team and ask for a case follow-up using your case number. They be able to pull up your account and provide updates about the progress of the investigation.
Here's how you can reach them:
We appreciate your patience. I'll be around in the Community if there's anything else you need help with. Just leave me a reply below and I'll get back to you.
Please follow the below solutions, and that should help you in fixing the issue quickly.
Method 1: Firstly, Launch Windows Firewall and check to look if the essential ports for QuickBooks are available or not. These sections for QuickBooks 2015 are 56725, 55367, and 8019. In spite of these being available, you may still require to check out more over updating. In this way, a user can proceed in Windows Firewall to Find blocked ports. This should fix your errors of Windows firewall blocking QuickBooks or QuickBooks Hosting.
Method 2: You can install, download, and run QuickBooks file doctor. It will naturally open the blocked firewall ports. You can also set up Windows Firewall with this tool. This should hopefully fix the matter.
Regards,
Adrian
I have spent MANY hours debugging this problem. My workstation could not open the QBW file in multiuser mode. It worked fine in single user. I checked all of the QB xxxxx rules in the Windows Firewall and found that all of them showed the proper port numbers as per the Port Monitor shown in the QuickBooks Database Server Manager tool. I logged dropped packets on the Windows Firewall Private Profile and found that packets from the workstation were being dropped when I attempted to open the QBW file in multi-user mode. After much trial and error, I learned that if I set "Inbound connections" to "Allow" on the "Private Profile" of the Windows Firewall, multi-user worked fine. I also learned that if I created a firewall rule on the server which allowed all traffic from the workstation to the server, multi-user worked fine. Since I wasn't happy about having to debug what appeared to be a QB problem, I called tech support. At first, they claimed that I would not be supported because my QB Pro 2019 product did not allow them to debug this kind of a problem unless I paid for the support session! I convinced them that it should support me because the problem occurred at initial setup time and was never reliable. So the tech took over my desktop and added two firewall rules, one Inbound and one Outbound, which both allowed all traffic with ports 8019, XXXXX (port shown in the QuickBooks Database Server Manager tool). Multi-user worked! So with the tech still viewing, I disabled the new Outbound rule she created and then showed her that all existing QB xxxx rules had the same ports as she put in her rule. But her rule made the system work. We then looked further at all the QB xxxx inbound rules and the only difference between those rules and her rule was that those rules were only applicable to a particular QB executable where hers was for "All programs". Looks like we found a big bug in the QB software which created all those QB xxxx rules! Took all day.
Thanks for sharing your experience here in the Community, @userdww.
I appreciate you for resolving this on your own and for sharing with us how you fixed this issue. This will surely help other users who might be also having a similar experience.
Please know this is not what we want our customer to experience, we always strive to provide excellent customer service and bring satisfaction to our customer.
In case you want to learn some "How do I" steps in QuickBooks Desktop feel free to visit our Help articles page for reference.
Please don't hesitate to reach out to us if you have any queries regarding your QuickBooks account. We're always here to help. Have a nice day!
Haven't been able to log in in 3 days.
Back to pencil and paper for me.
Quick books is no gone as far as I'm concerned.
Thanks for joining in on this thread, lechler11111111111.
I'll share some steps to help you out. If you're unable to log in because of your user ID or password, you can reset it by following these steps:
Once done, QuickBooks will guide you through creating a new admin password. If you're still unable to log in, you can check out this article: Use the Automated Password Reset Tool for QuickBooks Desktop.
Please let me how it goes after trying out the steps. I'll be around to help you out again. Stay safe!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here