Windows firewall is blocking quickbooks.

Hey there buddykonz,

Is there a script or anything (such as QB File doctor) that will automate the process of firewall passthrough if we reset the firewall components?  Having ALL the same issues here.. but manually entering every rule/port, etc is a bit time consuming if we have to do it from scratch.  Will the new version of file doctor or anything else (script)? Do that automatically for us?  I noticed that somehow the QB Database Server manager was not launching automatically on boot, but once open (even though it errored out communication was restored between the two computers.  We fixed the start-up issue and rebooted 4 times and everything was working awesome (almost like we were hosting QB on the client pc it was so quick), however apparently the next morning it reverted to the same problem again (not sure of the cause).  

Is there a script or anything (such as QB File doctor) that will automate the process of firewall passthrough if we reset the firewall components?  Having ALL the same issues here.. but manually entering every rule/port, etc is a bit time consuming if we have to do it from scratch.  Will the new version of file doctor or anything else (script)? Do that automatically for us?  I noticed that somehow the QB Database Server manager was not launching automatically on boot, but once open (even though it errored out communication was restored between the two computers.  We fixed the start-up issue and rebooted 4 times and everything was working awesome (almost like we were hosting QB on the client pc it was so quick), however apparently the next morning it reverted to the same problem again (not sure of the cause).  

Thanks for dropping by the QuickBooks Community, CAT Computers.

I appreciate you providing me the details about the steps you’ve taken to resolve the issue. I want to ensure the QuickBooks Database Server Manager will properly work on your computer.

Currently, QuickBooks doesn’t have the option to automate the process of configuring firewall components. We have to manually add the rules and ports depending on which anti-virus you're using.

To help you get back up and running, we’ll need to check the setup of QDSM. The safety and security of your account is our top priority.

Since the Community is a public space and were unable to gather sensitive data to verify your account, I recommend contacting one Technical Support Team. They have the necessary tools to trace where the issue is stemming from, and provide a solution to fix it.

The most up-to-date contact information for Technical Support can be found here:

1. In your browser, navigate to: https://help.quickbooks.intuit.com/contact.
2. Choose your QuickBooks Product.
3. In the Contact Us page, click the issue or topic.
4. Click on the Green Phone button to see the support number.

Upon giving them a call, you'll be able to run the QuickBooks Database Server Manager without any issues.

If there's anything else that I can help you with, post a comment below. I'd be glad to assist you further. Wishing you the best.

I'm having a similar problem.

I am upgrading to QuickBooks 2018 Premiere, and trying to use QuickBooks with a dedicated Windows 10 Pro machine as server. That is a new and clean installation, and only the QuickBooks Database Server Manager is installed on the machine.

File sharing is working, and I can connect to the company file from a workstation.

However, both QuickBooks Database Server Manager and File Doctor give the following error message:

“Windows Firewall: Connection Sharing not allowed”

No third-party firewall or antivirus software is installed. 

I have worked through the HOWTOs on installing QuickBooks for this type of installation, and on manually configuring the firewall. The necessary exceptions for both ports and applications seem to be present. Firewall logging shows no blocked ports.

I'm wondering if there could be an incompatibility between the current version of Windows 10 Pro and theQuickBooks Database Server Manager in QuickBooks 2018 Premiere.

Does anyone recognize the error message: “Windows Firewall: Connection Sharing not allowed”?

Any help would be very welcome!

Thank you.

Thanks for the reply. 

I'm afraid that I've already worked through that HOWTO.

I have manually added the port and program exceptions to the firewall. Same error. Disabled the firewall completely. No change. Restarted the computer, uninstalled and reinstalled the QuickBooks Database Manager. No change.

I also enabled logging for the firewall. It showed no blocked ports.

Do you have any other suggestions?

Let me join this thread and provide a different suggestion, Tim. 

I would recommend contacting our Technical Support Department. They have additional tools that can check why you're still getting the error even after following the recommended steps. 

Here's how to reach out to them:

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop, then select the version that you're using.
3. Click Solving Issues and Error Messages.
4. Click Common Errors, then click Get Phone Number.

You're can visit us again in the future if you need help while working with QuickBooks. 

Thanks.

I've already spent an hour or so with support, and have a case number. When I have a couple of hours to devote to this, I'll try again - if I can't get this sorted out another way.

I was hoping that someone in the community might recognize this particular error message and have a suggestion, however. 

Alternatively, if I could get access to the "additional tools" and information that they might use, that would be helpful. 

Again, my basic question is: If the error message references the Windows Firewall as the source of the issue, why does turning it off not resolve (or at least change) the error message? And why does the Firewall logging show no blocked ports or applications? Could it be that it isn't really a Windows Firewall issue after all?

Thank you.

Hello there, Tim Rogers.

Thank you for keeping us posted and for the detailed information you've added. I want to make sure you are taken care of.

Normally, the error message “Windows Firewall: Connection Sharing not allowed” that you're getting can be resolved by configuring the Firewall and Internet security settings in your QuickBooks Desktop.

In this case, it would be best to get in touch with our QuickBooks Care Team and ask for a case follow-up using your case number. They be able to pull up your account and provide updates about the progress of the investigation.

Here's how you can reach them:

1. In your browser, navigate to: https://help.quickbooks.intuit.com/contact.
2. Choose your QuickBooks Product.
3. In the Contact Us page, click the issue or topic.
4. Click on the Green Phone button to see the support number.

We appreciate your patience. I'll be around in the Community if there's anything else you need help with. Just leave me a reply below and I'll get back to you.

Please follow the below solutions, and that should help you in fixing the issue quickly.

Method 1: Firstly, Launch Windows Firewall and check to look if the essential ports for QuickBooks are available or not. These sections for QuickBooks 2015 are 56725, 55367, and 8019. In spite of these being available, you may still require to check out more over updating. In this way, a user can proceed in Windows Firewall to Find blocked ports. This should fix your errors of Windows firewall blocking QuickBooks or QuickBooks Hosting.

Method 2: You can install, download, and run QuickBooks file doctor. It will naturally open the blocked firewall ports. You can also set up Windows Firewall with this tool. This should hopefully fix the matter.

Regards,

Adrian

I have spent MANY hours debugging this problem.  My workstation could not open the QBW file in multiuser mode.  It worked fine in single user.   I checked all of the QB xxxxx rules in the Windows Firewall and found that all of them showed the proper port numbers as per the Port Monitor shown in the QuickBooks Database Server Manager tool.   I logged dropped packets on the Windows Firewall Private Profile and found that packets from the workstation were being dropped when I attempted to open the QBW file in multi-user mode.  After much trial and error, I learned that if I set "Inbound connections" to "Allow" on the "Private Profile" of the Windows Firewall, multi-user worked fine.  I also learned that if I created a firewall rule on the server which allowed all traffic from the workstation to the server, multi-user worked fine.  Since I wasn't happy about having to debug what appeared to be a QB problem, I called tech support.  At first, they claimed that I would not be supported because my QB Pro 2019 product did not allow them to debug this kind of a problem unless I paid for the support session!  I convinced them that it should support me because the problem occurred at initial setup time and was never reliable.  So the tech took over my desktop and added two firewall rules, one Inbound and one Outbound,  which both allowed all traffic with ports 8019, XXXXX (port shown in the QuickBooks Database Server Manager tool).  Multi-user worked!  So with the tech still viewing, I disabled the new Outbound rule she created and then showed her that all existing QB xxxx rules had the same ports as she put in her rule.  But her rule made the system work.  We then looked further at all the QB xxxx inbound rules and the only difference between those rules and her rule was that those rules were only applicable to a particular QB executable where hers was for "All programs".  Looks like we found a big bug in the QB software which created all those QB xxxx rules!  Took all day.  

Thanks for sharing your experience here in the Community, @userdww.

I appreciate you for resolving this on your own and for sharing with us how you fixed this issue. This will surely help other users who might be also having a similar experience.

Please know this is not what we want our customer to experience, we always strive to provide excellent customer service and bring satisfaction to our customer.

In case you want to learn some "How do I" steps in QuickBooks Desktop feel free to visit our Help articles page for reference.

Please don't hesitate to reach out to us if you have any queries regarding your QuickBooks account. We're always here to help. Have a nice day!

Haven't been able to log in in 3 days.

Back to pencil and paper for me.

Quick books is no gone as far as I'm concerned.

Thanks for joining in on this thread, lechler11111111111.

I'll share some steps to help you out. If you're unable to log in because of your user ID or password, you can reset it by following these steps:

1. Open your QuickBooks Desktop.
2. In the No Company Open window, select the company you want to sign in.
3. Hit the Open button.
4. Click the I forgot my password link.
5. Fill out the necessary information, like the License Number, Name, Email address, Phone number, and ZIP code on the form.
6. Review the information, then select OK. You'll get a code to the primary email listed in your CAMPS.

Once done, QuickBooks will guide you through creating a new admin password. If you're still unable to log in, you can check out this article: Use the Automated Password Reset Tool for QuickBooks Desktop.

Please let me how it goes after trying out the steps. I'll be around to help you out again. Stay safe!