Additional Page Printing for QB Credit Card Receipts after Update despite Template Setup

Hi there, @GRTac. Allow me to share additional troubleshooting to sort out any damage in the file and resolve it.

You can run the Verify/Rebuild tool. Verify data will detect any damaged file. Rebuilding will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. Having a backup copy allows you to restore it to undo the changes if there are changes that occurs,

Follow the steps below on how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
4. Click OK when you see the message, QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, then click File.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
6. Run Verify Data again to make sure there's no error.

Then, update your QuickBooks Desktop to its latest release. Follow these instructions:

1. Go to the Downloads & Updates page.
2. Click the standard setup link.
3. Select the country, product, & version and click the Search button.
4. Click the Get the latest updates link.
5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
6. Follow the prompts on the screen to install the updates.
7. Restart your computer after the update is installed successfully.

If the error continues, I recommend reaching out your Technical Support Team. An agent can take a closer look at it and escalate this issue to a higher tier for further investigation if needed.

I'm also linking these articles to guide you on how to fix web connect and renaming rules errors:

• Fix Web Connect import errors
• Fix common Web Connector errors
• Use renaming rules for Bank Feeds

You can always come back here in this thread if you need more help with managing your credit card receipts. 

@ChristineJoieR

You appear to have answered some other question here.

Rebuild will not change how any form prints in QuickBooks. Which you should know.

It certainly will not remove the text seen on the OP's attached image, which Intuit obviously added to the printout. Which you should know.

Thank you, BigRed. 

I assume all other Quickbooks Desktop merchants with Quickbooks Credit Card Processing are also experiencing this new problem with the latest update. I have not found anything in preferences or templates where this new "quickbooks" text is stated and auto being added. 

Yea, seems like a lame change to me - especially that it hogs a whole piece of paper, which you'll just throw away. One wonders...

The only think I can think of to help is - if you have a printer that can print on both sides of the paper - to change the printer setup for the receipt to do that. At least you won't waste paper that way.

We have the same issue and we have set up the receipts to print front to back. I noticed today that the transaction dollar amount printed on the along with the sales receipt is the pretax amount instead of the actual amount charged. We had a customer who was confused why it showed a different amount than what was charged. Has anyone else noticed this?

I can guide you through some troubleshooting steps to help resolve the error you're having when trying to print your sales receipt, 

Let's run the verify and rebuild tool in your company file. The Verify tool will find the issue within your company file and the Rebuild tool will fix it. 

To verify your company data in QuickBooks Desktop, follow these steps:

1. Close all windows by clicking on Window and then selecting Close All. 
2. Click on File and select Utilities. 
3. Select Verify Data. After doing so, you will see one of the following messages: 

• QuickBooks detected no problems with your data - This means your data is clean and you don't need to do anything else. 
• An error message - If you receive an error message, search for it on the QuickBooks Desktop support site to learn how to fix it. 
• Your data has lost integrity - This message indicates that data damage was found in the file. To fix it, you'll need to rebuild your data. 

To rebuild your company file data, follow these steps:

1. Click on File, then Utilities, and select Rebuild Data. 
2. QuickBooks will ask you to make a backup before rebuilding your company file. Click on OK. 
3. Select where you want to save your backup and click on OK. Make sure not to replace another backup file. Enter a new name in the File name and Save. 
4. Click on OK when you see the message Rebuild has completed. 
5. Go back to the File menu, select Utilities then select Verify Data to check for additional damage. 

• If the verify finds more damage, you'll need to fix it manually. Search for the error(s) in the qbwin.log on the QuickBooks Desktop support site for help. 
• If you can't find a solution, you can restore a recent backup. Go to File, then select Open or Restore Company. 

Refer to this article for step-by-step instructions on verifying and rebuilding tools in QuickBooks Desktop to ensure the data in your company file is accurate and error-free. It also provides additional resources for fixing any errors that can be found: Verify and Rebuild Data in QuickBooks Desktop. 

If you're still having trouble deleting the transaction, refer to this article for detailed instructions on using Quick Fix my File and QuickBooks File Doctor from the QuickBooks Tool Hub. The article will guide you through the process of downloading and installing the tool hub: Fix company file and network issues with QuickBooks File Doctor. 

Feel free to post a reply in this thread if you have any additional concerns. I'll be here to help. Have a good one!