After Closing Company File Desktop Will Not Close When Selecting Exit or using ht e 'X' on top Right of Windows

Thanks for bringing this one to our attention, WPP. 

I appreciate you for performing the steps to get your QuickBooks working. Aside from repairing your QuickBooks Desktop for Windows, we can clean install QuickBooks Desktop so Windows can fix company file issues. A clean install won’t affect your data at all. First, let's gather your QuickBooks product info by following the steps below: 

1. Download the installer for your version of QuickBooks.
2. Have your license number handy. It should be on the original package or in the purchase confirmation email if you bought a digital version.
3. Write down your product year and version.

You can also get this info from your account management portal. Then, follow the next steps in the Clean install QuickBooks Desktop article. If you need further assistance about this one, I'd suggest contacting our QuickBooksSupport Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our Import your data page for more insights about import your data into your software. 

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Have a great weekend. 

Thanks for the reply. The QB application has been reinstalled and still has the same issue.

I'm now having the same issue. What did you end up doing?

@fisherhouseinc 

Which QB Desktop year version and Windows OS do you run?

I want to ensure this is taken care of, fisherhouseinc.

Beforehand, may I know if you've received an error message when closing QuickBooks? Any information and screenshots added will help us resolve the problem.

Additionally, have you tried the troubleshooting steps given by my colleague above and had the same problem? If so, I suggest running the Verify Data and Rebuild tools. These features will help self-identify data issues within a company file and self-resolve them using Rebuild Data.

To run Verify Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data.

Next, please run the Rebuild Data option through these steps:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Rebuild Data.

Furthermore, ensuring your QuickBooks is up-to-date with the latest release enables you to utilize the software's full functionality and benefits from all updates.

Moreover, make sure your Windows OS and QuickBooks Desktop (QBDT) are up-to-date, as software glitches may be resolved by installing the latest updates. Also, check your antivirus/firewall settings to ensure QuickBooks is listed as an exception or temporarily disable them to troubleshoot closure issues.

I've included an article to help you learn more about tasks in single or multi-user mode: Managing QuickBooks Desktop Data.

Please don't hesitate to reach out to me again if you have other concerns or additional questions about closing QuickBooks. I'm always here to assist you.

Hello thank you for your help. I was able to get this resolved by using the QB Tool hub. 

You’re always welcome, @fisherhouseinc.

I’m glad to hear that my colleague’s response has helped you in accessing QuickBooks desktop (QBDT) seamlessly. Rest assured that every concern posted in this forum is addressed accordingly. 

Please don’t hesitate to come back if you have any QuickBooks-related concerns. Have a good one!