Anyone else have a problem with Intuit on getting inactive employees who were main admins switched over to new employee(s)?

Thanks for reaching out to the Community, MPM222.

If you have access to your primary admin account, you can transfer it to another user while signed in.

In the event you've sent in a request to have its role transferred to yourself, your case will be reviewed as soon as possible. You'll receive an email updating you with the status of your request once Intuit completes the review. The communication will come from no_response@intuit.com.

If your request is approved, Intuit will inform you of the change and you'll be able to sign in using the email address you'd provided with your request.

In the event Intuit's unable to approve your request, the email will detail why and what steps you can take. If, for example, a document is missing, illegible, or doesn't meet our criteria for approval, you'll be directly informed of what's needed for Intuit to re-review your request. In the event this occurs, you'll need to fill out our request form again, upload all of the required documents, and then submit it to Intuit for review.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Have an awesome day!

Took me 6 months and 3 contacts with Intuit. I had to be logged into our on-line account and access to my new e-mail and have Desktop open all at the same time. But, I finally got it switched over. I guess I am glad it wasn't too easy to change that info, because then unscrupulous people could change the info too easily.  Imagine all the problems in that situation. But, I hear your frustration.