Autocomplete Not Working

Hi there, Janet Dempsey. 

I’m here to help you get past the issue you're getting about auto-fill behavior. 

Let's run Verify and Rebuild Data tool. Verifying will detect any damaged data, while rebuilding will attempt to fix it. It also allows your QuickBooks software to refresh the data inside the company file. \

Here’s how:

1. Go to the File menu, then select Utilities.
2. Click Verify Data, then tap OK.

After that, follow these steps to fix any errors or data damage that's found:

1. Navigate to the File menu again, then select Utilities.
2. Click Rebuild Data, then press OK.
3. QuickBooks will ask you to make a backup before rebuilding your company file, select OK.
4. Once done, hit OK.

Additionally, make sure your QuickBooks Desktop is up-to-date. This way, you always have the latest features and fixes.

I've added this article for more troubleshooting steps for the QuickBooks for Mac version: Additional data damage troubleshooting for Mac.

Please leave me a comment below if you need more help with the process or an update about how things go. I’ll be here to help you. Stay safe.

I followed the steps, but unfortunately, nothing changed.  For example, if I start a general journal entry, and I type in account 4250, first it shows me the first GL account starting with a "4," next I see the first GL account starting with a "2," then the first GL account starting with a "5," then the first account starting with a "0."  The way it is now, I can only use the drop-down menu to scroll down to choose an account.  I cannot type the beginning or the whole account number.  Do you have any other suggestions for me?

Thanks for your prompt response, @Janet Dempsey.

I understand you need less handy processing while doing a specific task. I'm here to share light on journal accounts in QuickBooks Desktop for Mac.

Entering the journal account number would be the best way to locate the exact entry you need. However, QuickBooks displays all accounts listed regardless of the sequential number you enter in the Account section.

What we can do for now is scroll down the list until we find the journal entry account.

I'm also adding this article for your guide on how to edit a journal entry: Create a Journal in QuickBooks Desktop.

Furthermore, we can change existing accounts or create new ones to track your financial transaction better. Learn more about it by visiting this page: Add, edit, or delete an account in QuickBooks Desktop for Mac.

I'm happy to help if you have any other QuickBooks concerns aside from this topic. Just leave a comment below. Have a great day!

Thank you.  For now, I will scroll until I see the account name/number I need.  This is just a workaround.  This is something that will be corrected in the next update, right? 

Thank you for sharing your thoughts with us, Janet Dempsey.

Having the option to type the beginning or the whole journal account number would be a great idea. With this said, I'd recommend sending this request straight to our product engineers through feedback. Sharing features and options that you would like implemented is how our engineers look for new product updates. There are always open opinions as this helps improve our product to suit your business needs. To send feedback, you can follow these steps:

1. Choose QuickBooks and select Preferences.
2. On the Preferences pane, select Feedback.
3. Select the Enable sending usage data to Intuit check box. The preference is enabled by default.
4. Click the Preferences window.
5. From this pane, you can follow a link to the QuickBooks Desktop Mac

As always, feel free to read the topics from our help articles in case you need tips and related resources while working with QuickBooks in the future.

Don't hesitate to leave a comment below if you have other questions about managing your Chart of Accounts. I'll be around to help you out. Enjoy the rest of the day!

It was not an idea of mine or a new feature.  It used to work that way and then all of a sudden it stopped working yesterday.  QuickBooks stopped working properly.  One of the features has broken.  How do I get it fixed?

Thank you for getting back to us, @Janet Dempsey.

Since you're still having a problem with the autocomplete feature in QuickBooks after running  Verify and Rebuild Data tool, I suggest reaching out to our Customer Support team. They can isolate the issue you're having and help you in resolving it.  

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with our support options.
6. Select to chat with us or Have us call you.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop for Mac.

In case you need to download and save the journal entry file your accountant sent you, here's how to import journal entries for QuickBooks for Mac. 

Let me know if you need more help with your journal entries. I'm here to help. Have a wonderful day!