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Janet Dempsey
November 11, 2022
Question

Autocomplete Not Working

  • November 11, 2022
  • 1 reply
  • 0 views

I am using QuickBook Desktop for Mac 2020.  Just today the autocomplete stopped working on the drop-down menus.  For example, when I type an account number, I type the first digit, then the second digit.  Now the second digit has replaced the first digit.  Whenever I type another digit, it will replace the one previous.  It only accepts one digit or character, and it will be the most recent one you typed.  I tried different keyboards, and that doesn't make a difference.  Has anyone run into this?  It's driving me crazy.  I don't have time to scroll down to each account number for journal entry, check, or anything that has a drop-down menu.  Thanks in advance!!

1 reply

L
LeizylMQuickBooks Team
QuickBooks Team
November 11, 2022

Hi there, Janet Dempsey. 

 

I’m here to help you get past the issue you're getting about auto-fill behavior. 

 

Let's run Verify and Rebuild Data tool. Verifying will detect any damaged data, while rebuilding will attempt to fix it. It also allows your QuickBooks software to refresh the data inside the company file. \

 

Here’s how:

 

  1. Go to the File menu, then select Utilities.
  2. Click Verify Data, then tap OK.

 

After that, follow these steps to fix any errors or data damage that's found:

 

  1. Navigate to the File menu again, then select Utilities.
  2. Click Rebuild Data, then press OK.
  3. QuickBooks will ask you to make a backup before rebuilding your company file, select OK.
  4. Once done, hit OK.

 

Additionally, make sure your QuickBooks Desktop is up-to-date. This way, you always have the latest features and fixes.

 

I've added this article for more troubleshooting steps for the QuickBooks for Mac version: Additional data damage troubleshooting for Mac.

 

Please leave me a comment below if you need more help with the process or an update about how things go. I’ll be here to help you. Stay safe.

J
Janet DempseyAuthor
November 11, 2022

I followed the steps, but unfortunately, nothing changed.  For example, if I start a general journal entry, and I type in account 4250, first it shows me the first GL account starting with a "4," next I see the first GL account starting with a "2," then the first GL account starting with a "5," then the first account starting with a "0."  The way it is now, I can only use the drop-down menu to scroll down to choose an account.  I cannot type the beginning or the whole account number.  Do you have any other suggestions for me?

C
ChristineJoieRQuickBooks Team
QuickBooks Team
November 11, 2022

Thanks for your prompt response, @Janet Dempsey.

 

I understand you need less handy processing while doing a specific task. I'm here to share light on journal accounts in QuickBooks Desktop for Mac.

 

Entering the journal account number would be the best way to locate the exact entry you need. However, QuickBooks displays all accounts listed regardless of the sequential number you enter in the Account section.

 

What we can do for now is scroll down the list until we find the journal entry account.

 

I'm also adding this article for your guide on how to edit a journal entry: Create a Journal in QuickBooks Desktop.

 

Furthermore, we can change existing accounts or create new ones to track your financial transaction better. Learn more about it by visiting this page: Add, edit, or delete an account in QuickBooks Desktop for Mac.

 

I'm happy to help if you have any other QuickBooks concerns aside from this topic. Just leave a comment below. Have a great day!

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