Billable Expense Reciepts Not Showing on Invoice View / Download

I'll make sure you're able to download the receipts/attachment to the invoice, Stefan.

To ensure that your invoice receipts/attachments are displayed correctly and can be downloaded, make sure the Attach to email option is marked in your invoice.  

However, If you have followed the steps above and are still experiencing the same problem with the receipts/attachments not showing on the invoice or not being downloaded, I suggest opening your QuickBooks using an incognito/private browser. Regular browsers tend to store information that can cause issues when using QuickBooks over time.

Here are the keyboard shortcuts to open a private browser: 

• Google Chrome: press Ctrl+Shift+N 
• Mozilla Firefox: press Ctrl+Shift+P 
• Internet Explorer: press Ctrl+Shift+P 
• Safari: press Command+Shift+N 

Once you have access to view or download the attached receipts from the invoice, I recommend clearing your browser's cache to start fresh.

For information regarding the types of files that can be attached to transactions in QuickBooks, as well as important details to consider when emailing them, please refer to this link: What transactions can keep attachments? 

Should you have any additional questions or concerns about emailing your invoices and other sales forms from QuickBooks. Please do not hesitate to reach out to me. I'm always here to help. Have a great day!

I was able to update the template and attach the receipts. Invoice shows as sent, but I do not see a copy of it anywhere. I believe it failed to send and failed silently with a sent status. Is there a way to check this? Possibly due to receipts attachment size?

I updated the template and verified the attached receipts were included with the email. I don't have a copy of this anywhere even though I am still CC'd on it. It seems to be failing silently and setting the status as sent... 1. Is there a way to verify this? 2. Could it be due to the attachment size?

Thank you for notifying us of the issue you are experiencing, @uis-stefan. I'm here to share an update about this matter.

We have an ongoing investigation about this one that our engineering team is still working on a fix. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.

We recommend reaching out to our support team so that they can add you to the list of affected users and ensure that you receive email updates about the investigation's progress and get notified as soon as it's resolved. You can request that they add your name to the list of individuals affected. Then, provide this investigation number for easy tracking: INV-106100.

Here's how to contact support:

1. Sign in to your QuickBooks Online company. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us, then Start a chat with a support expert.

Please note that our live support is available Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

In addition, you can check this article for further details on how to manage attachments in QuickBooks Online and the supported attachment file types: Attachments in QuickBooks Online.

I've also added the following articles that you can check and use in the future:

• Create and send estimates in QuickBooks Online.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you need further assistance sending invoice attachments in QuickBooks. I'll be right here to help you. Have a good one!