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Level 2

Billing and Shipping addresses in QBO

Why in the world can't I figure this out... and I find no other questions about this... I edit a customer with different shipping address than billing address.  I save it, it stays saved.  I go to print an invoice, and billing and shipping addresses are the exact same.  I have a number of customers who get billed at a different location than the address the service was performed.  Please help!Screen Shot 2020-03-06 at 9.51.16 AM.png Screen Shot 2020-03-06 at 9.51.49 AM.png


Billing and Shipping addresses in QBO

Sharing a screenshot of your concern is much appreciated, @tyler11.


Let's log out and log back into your account to update the billing and shipping address of your customers successfully. But if the issue persist, we need to access your account via incognito or private window of your browser. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox and Internet Explorer: Ctrl Shift P
  • Safari: Command Option P

If your customer's address works fine, you can clear your regular browser's cache so your browsing history can start from scratch. If it's not, let's switch and use other supported browsers instead.


I'm adding this helpful article for ideas in receiving payments for your customer's invoice.


Keep me posted in the comments if you need any other help. Always around to lend a hand.

Level 2

Billing and Shipping addresses in QBO

What you've suggested doesn't change anything.  Both logging in via browser at home, or using the app at work do the exact same thing.  Enter separate shipping and billing addresses, but when you go to invoice, the original address is stored in and a manual change is needed.  

Level 2

Billing and Shipping addresses in QBO

It's as if the "same as billing address" box is checked but it is NOT.  Just FYI.

QuickBooks Team

Billing and Shipping addresses in QBO

Let me assist you, @tyler11 .


You can try to delete and recreate the invoice to update the billing and shipping address.


Here’s how:


  1. Select Sales from the left menu.
  2. Choose Invoices at the top.
  3. Find the invoice to delete.
  4. Go to the Action column and select Delete from the drop-down.


If the issue persists after recreating the invoice, I recommend contacting our Phone Care Support team. They can check further of your account and can verify the cause of this unusual behavior.


You can follow these steps:


  1. Select Help (?).
  2. Hit Contact Us.
  3. Enter your concern and click Let’s talk.
  4. Choose to Get a callback.


You can visit this article to know about our support availability: Support hours and types.


I also added this link to learn more about managing QuickBooks account: Help articles.


I’ll be around if you need anything.

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