Why in the world can't I figure this out... and I find no other questions about this... I edit a customer with different shipping address than billing address. I save it, it stays saved. I go to print an invoice, and billing and shipping addresses are the exact same. I have a number of customers who get billed at a different location than the address the service was performed. Please help!
Sharing a screenshot of your concern is much appreciated, @tyler11.
Let's log out and log back into your account to update the billing and shipping address of your customers successfully. But if the issue persist, we need to access your account via incognito or private window of your browser. To do so:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox and Internet Explorer: Ctrl + Shift + P
What you've suggested doesn't change anything. Both logging in via browser at home, or using the app at work do the exact same thing. Enter separate shipping and billing addresses, but when you go to invoice, the original address is stored in and a manual change is needed.