Billing Dispute

nlightfeldt · ‎March 04, 2025

I have been charged for Quickbooks for over a year now and I don't use the product, never signed up for it. We just missed the charge on our bank statement until a couple months ago. I have spent hours with Customer Care, Tech Support, Billing, transferred from department to department. The problem is that none of them see an account for me and the Charge Lookup feature shows no charges. And yet I am being billed each month on my bank statement for $99 from Intuit for Qbooks. There is a reference number next to the charge: Onl0000756346. I know this is tied to Intuit because when I search this number on Google I get a page of Intuit links mainly taking me the the Charge Lookup tool. Can anyone help on this?

IrishA · ‎March 04, 2025

I can imagine how challenging it must have been to deal with being charged for a service you never signed up for, especially after making several attempts to find a resolution. I truly appreciate your patience and the actions you've taken by reaching out to our support channels and using the Charge Lookup tool, Nlightfeldt.

Since our system does not have any accounts or charges associated with your details, and the Charge Lookup tool did not provide any results, I suggest contacting your bank or financial institution and filing a dispute.

They are equipped to guide you on how to report these recurring transactions as unauthorized, guide you through the dispute process, and give you more information on how to recover and stop these charges from occurring in the future.

Additionally, you can explore this article to effectively manage subscriptions using QuickBooks: Manage billing, payment, and subscription info in QuickBooks Online.

Reaching out to your banking institution can help you verify any unexpected charges on your bank statement, nlightfeldt. If you need further assistance, please leave a comment below. We're here to address any inquiries you may have.

View solution in original post

IrishA · ‎March 04, 2025

I can imagine how challenging it must have been to deal with being charged for a service you never signed up for, especially after making several attempts to find a resolution. I truly appreciate your patience and the actions you've taken by reaching out to our support channels and using the Charge Lookup tool, Nlightfeldt.

Since our system does not have any accounts or charges associated with your details, and the Charge Lookup tool did not provide any results, I suggest contacting your bank or financial institution and filing a dispute.

They are equipped to guide you on how to report these recurring transactions as unauthorized, guide you through the dispute process, and give you more information on how to recover and stop these charges from occurring in the future.

Additionally, you can explore this article to effectively manage subscriptions using QuickBooks: Manage billing, payment, and subscription info in QuickBooks Online.

Reaching out to your banking institution can help you verify any unexpected charges on your bank statement, nlightfeldt. If you need further assistance, please leave a comment below. We're here to address any inquiries you may have.

CL2245 · ‎April 10, 2025

Lakeview Dental Care PLLC

LC Chilimigras DDS

2245 W. Columbia Ave, Ste 101

Battle Creek, Mi 49015

269-964-7660

Cathy Lussier

Office Manager

You billed for Intuit QuickBooks Plus Annual Subscription $1058.90 on 3/17/25 to credit card Mastercard ending in 3500. We have not used QuickBooks desktop for mor than 2 years. This subscription was cancelled sometime in 2021 or 2022. It was moved on to our accountant ADF Accounting who has an online subscription for us. This was cancelled and not approved to be billed. You can check your records and see we have not used it. Why would the fee even be so high. Plus, it looks like you have 2 accounts for us. 1) [email address removed] last accessed 11/20/23 with intuit and 2) lakeviewdentalbc last accessed 4/9/21 with intuit. Please refund the charge you made as soon as possible and respond to this note asap.

Thank you,

Cathy Lussier

MorganB · ‎April 10, 2025

Hi there, CL2245.

Thanks for joining us here in the Community. I'm happy to point you in the right direction concerning this charge for QuickBooks Desktop.

In the case of an unauthorized payment, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have the necessary tools to look up your account details to resolve this issue as quickly as possible. The following link provides info to get in touch with the team without having to open QuickBooks: Contact QuickBooks Support

Please don't hesitate to drop a comment below if you have any other questions. I'll be here to lend a hand.

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