Hello there, @jackpot.

Let me share some insights regarding dealing with fraudulent activities in QuickBooks.

Please be cautious of online scammers posing as Intuit QuickBooks representatives who may attempt to deceive you into providing sensitive financial or personal information. This fraudulent activity often involves unsolicited requests to wire money or disclose personal information via unfamiliar phone calls or messages.

As mentioned in the previous replies on this thread we don't call customers about plan payments unless a support team issue has been raised and a callback is scheduled. Typically, primary users will receive renewal emails.

For now, I agree with @Chrea suggestion to log in to CAMPS and find your license status. To check your license status, log in to CAMPS and navigate to the Products & Services section, which displays all your registered QuickBooks Desktop apps and subscriptions. From there, you can access license information and download any QuickBooks Desktop versions you need.

Here's how:

1. Sign in to camps.intuit.com. Or learn more about signing in.
2. Locate your app or subscription in the Products & Services list.
3. Select Details, then Download.
4. Install QuickBooks Desktop.

For additional guidance, you can refer to the article: Manage your QuickBooks Desktop subscriptions and services.

You can also reach out to our Customer Support Team to verify your subscription and report any suspicious incidents by following the instructions in the article: Contact QuickBooks Desktop support.

Moreover, to prevent future occurrences, it's important to report scam calls to safeguard your security and privacy, please bookmark the following articles for information on Intuit's service email addresses and how to identify our official emails and websites:

• Receive important email messages from Intuit.
• Identify suspicious activity, phishing scams, and potential fraud.

You can always tap me if you have additional questions regarding dealing with fraudulent activities, just hit the reply button and the Community forum is always open to help you again. Take the best care always and have a wonderful weekend ahead!

I have received a few calls with the same issues. They ask to speak to whoever handles the QuickBooks or Accounts Payable.

I logged in to my Intuit and QuickBooks account, and advised them all my subscriptions are up to date and there are no payment error notifications. He insists this is a different subscription for other things like data back-up. 

This time the call came from QB Support [Phone number removed]

@dixieflower   It was a fraud call.  Hopefully you didn't give them any info. 

I always tell them that I know they are scammers and if they don't stop contacting me, I will turn them in.  For the most part, they have quite calling.  I MIGHT get one call a year now, where I used to get 5 or 6.  

I’m am getting calls from Vanessa [Surname and Phone number removed] and Jennifer [Surname and Phone number removed] saying they are with Intuit Quickbooks can you please verify they are employed by you?

It is still happening. Call came from [Phone number removed].

@LH68   It will never stop.  Just tell them you know they are scammers and to stop calling. Then just hang up.  Don't listen to them. Don't argue with them.  Just hang up.  That's all you can do. 

@SoonerS_2024   No one will confirm, nor deny the names of the people that work for them. 

If you didn't request a callback from QB, just assume it's a scam.  QB will NEVER call you for ANY reason, other than YOU requested it.  

We won't call you if you haven't initiated a callback, LH68. I'll encourage you to report this suspicious call by reaching out to our live experts.

Online fraudsters may trick you into disclosing private or sensitive information by impersonating us. This entails unsolicited requests to send money or give personal data through unknown messages or phone calls. However, our representatives won't ask for these details during outbound calls, as we only verify if you're the account's principal contact or administrator.

Additionally, QuickBooks protects you by prioritizing your safety. To ensure this gets investigated, I recommend contacting our Support Team. They can take the necessary action to combat fraud. I'll show you how.

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter your concern about the call, then click Continue.

Please check our operating hours in this article to ensure a prompt response: Contact QuickBooks Desktop Support.

Moreover, we removed the number you shared in the thread for security purposes.

Visit this page to learn how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

Furthermore, bookmark these resources to report this experience and identify the authorized email provider:

• Receive important email messages from Intuit
• Intuit Privacy and Security

Your peace of mind is essential to us, and we're committed to making this process as smooth as possible for you. We'll do everything we can to help you.

I know that this discussion was from a couple years back but would you by chance remember the number if I gave it to you I want to see if I'm closing in on a scam that's related to the same individual but actually us-based

Have you heard of Solution Advisor named Patrick phone number [removed]? I'm not sure where his number came from but he is suggesting they can contine our Quickbooks Pro Plus 2024 desktop through 2028 at the cost of $1,000 per year, plus an additional $250.00 set up fee. He had our QB Lic # but was unable to access QB remotely though Glance.net and doing a Google search of the phone number nothing came up.  I'm hesitant to go any further with him.

sorry number is [removed] or [removed]

@KS52   You can't post phone numbers here. 

Since you did a Google search of the number, and nothing pulled up, consider it a scam. 

Also, QB will only contact you if you request a callback. 

Sorry I wasn't aware of that. Thanks for the information.

Thank you for raising your concern here in Community, @KS52.

Always be careful of online scammers pretending to be Intuit QuickBooks representatives, as they might trick you into giving away sensitive financial or personal details. This scamming typically includes unexpected requests for wiring money or revealing personal information through unknown phone calls or messages.

We, QuickBooks, are no longer selling QuickBooks Pro Plus 2024. Therefore, as mentioned in the previous replies in this thread, our sales representative will not call our customers to offer these services. To further investigate this fraudulent action, I recommend you contact our support team through this article: Can't buy QuickBooks Desktop as a new US subscriber, and find the Can I purchase QuickBooks Desktop software online?

Moreover, to prevent this from happening again, it’s important to identify suspicious activity, phishing scams, and potential fraud. 

Additionally, make sure to save the following article that provides details on Intuit's official service email addresses and guidance on how to recognize our legitimate emails and websites to protect your security and privacy: Receive important email messages from Intuit.

If ever you encounter this fraudulent activity in the future, do not hesitate to ask for help by replying to this thread. The Community is always here to help you!

Thank You. His original phone number I found in the file does show as a QB consultant line when I googled it and there was a case number issued, which now I don't know if it is bogus or not.

So, I'm totally confused if I should move forward.

@KS52 

He had our QB Lic # but was unable to access QB remotely though Glance.net

A legit Intuit support will only remote our computer with Glance. They won't offer any other method to remote. Regarding your renewal, do you need to run any add-ons (e.g. QB Payroll)?

yes the enhanced payroll

@KS52 

As long as you want to keep using Enhanced Payroll, you'll need to renew your Pro Plus subscription every year.  Otherwise, switch to QB Desktop with a non-subscription license and use a stand-alone payroll app. You will register payroll expenses manually in QB Desktop with journal entries to lower your costs.

Thank You.  That's good advise.