Can I talk to a live person about a question

Yes, you can get help with our live agents through call and chat, ycjjones.

I'm also here to help you with any questions you have in QuickBooks. You can request a call back or start a chat with our customer care support whom you can reach out to for direct help. The best way to contact them is within the system. 

Let me show you how:

1. Log in to qbo.intuit.com.
2. From the Help menu, click Contact Us.
3. Enter a brief description of your concern and click Let's talk.
4. Select Start a chat. 

Our support is available from 6 AM to 6 PM on weekdays and 6 AM - 3 PM on Saturdays, PST. While waiting to be assisted, you might want to visit our Community Help articles where you can browse links that will guide you with any questions you have in QuickBooks Online. 

Always know the Community Team is available 24/7 and ready to help. You can post your questions here anytime. Take care!

I can't sign into my account.

Help is here, Peter102.

I've got a few steps for you to be able to log in to your QuickBooks Online (QBO) account successfully.

If you happen to forget your user ID or Password, here are the steps on how to fix it:

1. From the sign-in page, select I forgot my user ID or Password.
2. Enter your phone number or email address, then select Continue.
3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.

For additional troubleshooting options when fixing issues when signing in, check out this article: Get help if you can't sign in to your QuickBooks Online account.

If you can't sign in to your account for QuickBooks, Payroll, or other Intuit products, here's an article that you can refer to: Recover your account when you can't sign in.

Be sure to get back to me if you have additional questions about managing your account. It would be my pleasure to help. Have a good one!

Please call me about my trying to cancel, i have been trying for a while and nothings helping.

My name is Antonnia [Removed], my number is [Removed]

Thank you for posting in the Community, @Showboogie910.

The Community is a public forum and we're unable to give phone calls to customers. Let me guide you instead on how you can get in touch with our Customer Support Team.

Here's how to reach support:

1. Login to your QuickBooks Online company.
2. Select Help (?).
3. Choose between Talking to a Human or Chat.

I'm also adding this article for more details about our Support Hours: QuickBooks Online Support.

Keep us updated by replying to the thread. Have a good one!

Re: Can I talk to a live person about a question with payroll.

Hi there, @051947

Thanks for joining in this conversation. I want to make sure that your concerns are heard and gets resolved quickly. 

Can you please provide more details of your problem? 

In the meantime, you can visit our QuickBooks Online Help Articles to search for topics related to your concerns. You can also find some easy steps to your business tasks like connecting bank accounts, create and customize invoices, pay bills, and many more. 

I'll be looking forward to hearing again from you. Take care!

IT WILL NOT LET ME UPDATE OUR CREDIT CARD INFORMATION.  [company name removed]

THANKS,

JEANIE [last name removed]

I hear your sentiments, @JR0322. I'd like to share some troubleshooting solutions to isolate the issue when you can't update your credit card information in QuickBooks Online (QBO).

First, I suggest accessing your account through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To save you time, use either of these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

 
If you're able to update your credit card information using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

In QBO, you need a credit or debit card for QBO subscriptions. Accepted cards include Visa, MasterCard, American Express, and Discover. The card must have a US-based billing address. US territories are excluded.

To see additional information about managing your QBO subscription, whether you need to update the card on file, change your subscription, or just view your billing history., you can refer to this article: Manage billing, payment, and subscription info in QuickBooks Online.

You can always leave a comment below if you need anything else about updating your credit card information in QBO. I’m always here to help. Have a good one!

I am needing help my payroll subscription says in progress.  I am not sure why it is not confirming

Hi there, @Jen142.

I appreciate you joining us here in the thread, and I want to ensure you can get through this situation. But before anything else, can you tell me more about your query? May I ask if you've recently resubscribed to a payroll subscription or if you're already under a firm/accountant and your payment wasn't able to go through and is still in progress?

Please don't hesitate to leave a comment below for more details. I'll make sure to get back to you as soon as possible. Stay safe, and have a nice day!